Envato is a scam

  • ianparker

    (@ianparker)


    9 years, 5 months ago

    I purchased over 20 themes from this company and one day I purchased a theme that was horribly coded. When I asked for a refund the company locked me out of my account and revoked the licenses of all the themes I had purchased before. What does this mean to the buyer? It means without a valid purchase code I do not have a legal license to use any themes I have purchased, the developers can take legal action against me for using their theme without proof of a legal license and demand me stop using their themes. I am in a huge battle with PayPal now to receive a refund from every purchase I have made with this company because I no longer have a legal license. This company will screw you to the wall if you tell them you are not happy with a product, no matter how loyal of a customer you have been with them over the years. Stay away from them! Seriously, they are horrible for the WP community as a whole.

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  • matthewhenry

    (@matthewhenry)

    9 years, 5 months ago

    Hey Ian,

    It’s Matt here, I work for Envato as part of their Community team.

    It sounds like your in the weeds of a pretty bad situation. I’ve checked in with the leader of the Help team (Briany) and we reckon we can help you out. We occasionally see this sort of thing trigger when customers go through paypal for a refund request instead of going through Envato. Check out section 29 of our terms and conditions “Dispute Lodged with payment agents” It might be this, it may be something else. It’s hard to say without more info. Either way, the important thing is that we investigate it and get it resolved.

    If you open up a support ticket through [email protected] (or alternatively, if you have one already open, open that again) and let them know you want to to Briany and Matt. Her and I will get to the bottom of it.

    Hoping to hear from you soon,

    – Matt

    oldlock

    (@oldlock)

    9 years, 4 months ago

    I have to agree with the OP. I had a similar experience. The purchased item conflicted horribly with the system it was meant to work with. Support tickets were lodged and ignored totally for over a week. However the second a dispute was lodged with paypal the account (including other purchases) was instantly locked out. It’s a fraud and scam in my opinion and personally I would rather do without a plugin than buy it via envato.

    Check out their trustpilot reviews (apart from those that I suspect are posted by sellers and staff) they are generally terrible. You guys at envato really do need to clean up your act – it stinks and it’s contrary to all decent business sense and customer relations.

Viewing 2 replies - 1 through 2 (of 2 total)

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