Title: ERR_EMPTY_RESPONSE on install, theme, update and plugins Last modified: August 31, 2016 --- # ERR_EMPTY_RESPONSE on install, theme, update and plugins * [eclec](https://wordpress.org/support/users/eclectic77/) * (@eclectic77) * [10 years, 5 months ago](https://wordpress.org/support/topic/err_empty_response-on-install-theme-update-and-plugins/) * Hello, * I’ve a problem when I want to install WordPress. When I add database configuration, the next page have error with ERR_EMPTY_RESPONSE. * So I’ve put config manually in config.php. But now, I can’t access to theme page list and plugin page list and update page, error is the same. * Then, I’ve open old wordpress website also in localhost and see same errors on same pages. Before it was working fine. * I’m on localhost, (AMPPS), on mac OS last version (update recently). * It’s probably serveur problem but I don’t know what I can test. I’ve already relaunch serveur and computer, remove cookies and cache, try others browsers ect. No success. * Can you help me ? * Thanks a lot. Viewing 8 replies - 1 through 8 (of 8 total) * Moderator [t-p](https://wordpress.org/support/users/t-p/) * (@t-p) * [10 years, 5 months ago](https://wordpress.org/support/topic/err_empty_response-on-install-theme-update-and-plugins/#post-6917678) * Have you tried: – Flushing any caching plugins you might be running, as well as server and/or browser caches. Also, any op cache or content network cache, as well as Cloudflare, clear those caches. – deactivating ALL (yes all) plugins temporarily to see if this resolves the problem (plugin functions can interfere). If this works, re-activate them individually (one-by-one) to find the problematic plugin(s). – If you can’t get into your admin dashboard, try [resetting the plugins folder](http://codex.wordpress.org/FAQ_Troubleshooting#How_to_deactivate_all_plugins_when_not_able_to_access_the_administrative_menus.3F) by [FTP](http://codex.wordpress.org/FTP_Clients). Sometimes, an apparently inactive plugin can still cause problems. Also remember to deactivate any plugins in the mu-plugins folder (if you have created such folder). The easiest way is to rename that folder to mu-plugins-old. – switching to the unedited default Theme (Twenty Sixteen, etc.) for a moment using the WP dashboard to rule out any theme-specific issue (theme functions can interfere like plugins). If you don’t have access to your admin area, use [FTP ](http://codex.wordpress.org/FTP_Clients), or your web-host’s cPanel or whatever file management application your host provides ( no Dashboard access required). Navigate to /wp-content/themes/ and switch to the default theme by renaming your current theme’s folder by adding “-old” to the end of the folder name. Alternately, you can remove other themes except the default theme. That will force your site to use it. – If all the above steps do not resolve the issue, then try **MANUALLY** updating. Download a fresh copy of the WordPress .zip file to your computer, unzip it, and use that to copy up all files and folders **EXCEPT the wp-config.php file and the /wp-content/ directory.** You may need to delete the old wp-admin and wp-includes folders and files on your server before uploading the new ones. Read the Manual Update directions first. – **Backup: If you haven’t already done, always backup everything (including your database) before doing any actions, just in case something really goes wrong.** * Thread Starter [eclec](https://wordpress.org/support/users/eclectic77/) * (@eclectic77) * [10 years, 5 months ago](https://wordpress.org/support/topic/err_empty_response-on-install-theme-update-and-plugins/#post-6917687) * I’m on new install of wordpress, no plugin (only hello dolly active), no theme download… * I can’t access to plugin page and theme page. * I’ve remove all plugin in folder, then I can go to plugin page but not theme page. * I use last version of wordpress. * New test, I’ve download other WordPress, go on localhost, can’t access to wp- admin/setup-config.php page… * [Artur Bobinski](https://wordpress.org/support/users/kentonwebdesign/) * (@kentonwebdesign) * [10 years, 5 months ago](https://wordpress.org/support/topic/err_empty_response-on-install-theme-update-and-plugins/#post-6917693) * Hi, * Try renaming plugins directory to plugins-bak and themes to themes-bak …. then try accessing both of these areas within your WordPress Dashboard. Does that work? * Thread Starter [eclec](https://wordpress.org/support/users/eclectic77/) * (@eclectic77) * [10 years, 5 months ago](https://wordpress.org/support/topic/err_empty_response-on-install-theme-update-and-plugins/#post-6917730) * Yes it works. * But still doesn’t work when I click on Add plugin… * And why it doesn’t works when I install WordPress… * Moderator [t-p](https://wordpress.org/support/users/t-p/) * (@t-p) * [10 years, 5 months ago](https://wordpress.org/support/topic/err_empty_response-on-install-theme-update-and-plugins/#post-6917737) * > But still doesn’t work when I click on Add plugin… * If I understand correctly, if the auto installation of plugins does not work on your server (for some reasons), then, try manual installing of plugin: [https://codex.wordpress.org/Managing_Plugins#Manual_Plugin_Installation](https://codex.wordpress.org/Managing_Plugins#Manual_Plugin_Installation) * > And why it doesn’t works when I install WordPress… * similarly, if the auto updating does not work on your server (for some reasons), then, try MANUALLY updating. please see instructions in my previous reply. * Thread Starter [eclec](https://wordpress.org/support/users/eclectic77/) * (@eclectic77) * [10 years, 5 months ago](https://wordpress.org/support/topic/err_empty_response-on-install-theme-update-and-plugins/#post-6917751) * I’ve tried to install plugin manually, but when I put in plugins folder, I can’t diplay plugins list page in back end… * Thread Starter [eclec](https://wordpress.org/support/users/eclectic77/) * (@eclectic77) * [10 years, 5 months ago](https://wordpress.org/support/topic/err_empty_response-on-install-theme-update-and-plugins/#post-6917755) * I really think it’s not a wordpress problem, because I’ve this problem on all wordpress on my localhost, and all new one… * [Yousaf Gill](https://wordpress.org/support/users/yousafgill/) * (@yousafgill) * [10 years, 5 months ago](https://wordpress.org/support/topic/err_empty_response-on-install-theme-update-and-plugins/#post-6917924) * Hello I had the same issue, and after digging out into problem, i found a fixed. I tried to download WP-Login.Php from my hosted website. but my antivirus deleted it. found this file is infected by Backdoor: PHP/Small.M * So i simply deleted this file from my installed wordpress website. replaced a fresh copy of wp-login.php. you can download from wordpress.org. it is better you have the same version. logged back in and it worked fine. * For Godaddy.com hosting users, i personally recommend, that please do not install WordPress through Godaddy’s Setup or Installatron. They Plugin their own hooks i guess. get some time, and install it through FTP, creat Custom Databases and etc. hope it will help you guys. Thanks Yousaf Gill Viewing 8 replies - 1 through 8 (of 8 total) The topic ‘ERR_EMPTY_RESPONSE on install, theme, update and plugins’ is closed to new replies. ## Tags * [ERR_EMPTY_RESPONSE](https://wordpress.org/support/topic-tag/err_empty_response/) * In: [Localhost Installs](https://wordpress.org/support/forum/localhost-installs/) * 8 replies * 4 participants * Last reply from: [Yousaf Gill](https://wordpress.org/support/users/yousafgill/) * Last activity: [10 years, 5 months ago](https://wordpress.org/support/topic/err_empty_response-on-install-theme-update-and-plugins/#post-6917924) * Status: not resolved ## Topics ### Topics with no replies ### Non-support topics ### Resolved topics ### Unresolved topics ### All topics