Title: ERR_EXTERNAL_PLUGIN_ACCESS
Last modified: August 21, 2016

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# ERR_EXTERNAL_PLUGIN_ACCESS

 *  Resolved [Tavoman](https://wordpress.org/support/users/tavoman/)
 * (@tavoman)
 * [11 years, 10 months ago](https://wordpress.org/support/topic/err_external_plugin_access/)
 * I´m trying to use Live chat in [http://www.epsiloningenieria.com.mx/new_site/](http://www.epsiloningenieria.com.mx/new_site/),
   sadly the server provider has a number of firewalls enabled and instead of the
   control panel I get the message “ERR_EXTERNAL_PLUGIN_ACCESS”.
 * I installed the chat at a test site on a hostgator server and it works great,
   the server provider asked me what ports ia the plugin using so he can disable
   the firewall on the specific ports. Can you help me?
 * [https://wordpress.org/plugins/tidio-live-chat/](https://wordpress.org/plugins/tidio-live-chat/)

Viewing 1 replies (of 1 total)

 *  Plugin Author [Tytus Gołas](https://wordpress.org/support/users/tytus-tytus/)
 * (@tytus-tytus)
 * [11 years, 10 months ago](https://wordpress.org/support/topic/err_external_plugin_access/#post-5124672)
 * Hi,
 * Do you have still this problem? If yes please write to me at tytus [monkey] tidio.
   net i gonna try to help you
 * Regards,
    Titus

Viewing 1 replies (of 1 total)

The topic ‘ERR_EXTERNAL_PLUGIN_ACCESS’ is closed to new replies.

 * ![](https://ps.w.org/tidio-live-chat/assets/icon-256x256.gif?rev=3465139)
 * [Tidio – Live Chat & AI Chatbots](https://wordpress.org/plugins/tidio-live-chat/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/tidio-live-chat/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/tidio-live-chat/)
 * [Active Topics](https://wordpress.org/support/plugin/tidio-live-chat/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/tidio-live-chat/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/tidio-live-chat/reviews/)

 * 1 reply
 * 2 participants
 * Last reply from: [Tytus Gołas](https://wordpress.org/support/users/tytus-tytus/)
 * Last activity: [11 years, 10 months ago](https://wordpress.org/support/topic/err_external_plugin_access/#post-5124672)
 * Status: resolved