Title: erro 500 using shortcode
Last modified: May 24, 2019

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# erro 500 using shortcode

 *  Resolved [golded](https://wordpress.org/support/users/golded/)
 * (@golded)
 * [7 years ago](https://wordpress.org/support/topic/erro-500-using-shortcode/)
 * hello,
 * i have an error 500 when i use this extension and when i add a shortcode.
 * i used the last version of wordpress (Version 5.2.1) and the extension is updated
   too.
 * I use the theme illdy and i never had this bug before (i duplicate the website)
 * Thanks in advance.
 * Somebody could help me ?
 * Regards
    -  This topic was modified 7 years ago by [golded](https://wordpress.org/support/users/golded/).

Viewing 7 replies - 1 through 7 (of 7 total)

 *  Plugin Contributor [Hemant Tejwani](https://wordpress.org/support/users/tejwanihemant/)
 * (@tejwanihemant)
 * [7 years ago](https://wordpress.org/support/topic/erro-500-using-shortcode/#post-11569032)
 * Hi,
 * Please check error logs and send us the error message.
 *  Thread Starter [golded](https://wordpress.org/support/users/golded/)
 * (@golded)
 * [7 years ago](https://wordpress.org/support/topic/erro-500-using-shortcode/#post-11569076)
 * hi, ok how can i check and see logs ?
 *  Thread Starter [golded](https://wordpress.org/support/users/golded/)
 * (@golded)
 * [7 years ago](https://wordpress.org/support/topic/erro-500-using-shortcode/#post-11573065)
 * it’s sure the bug is caused by this plugin, i deactivate, it’s works, i activate
   > error 500.
 * Could you help me please
 * Wordpress Version 5.2.1
 * theme illdy last version
    -  This reply was modified 7 years ago by [golded](https://wordpress.org/support/users/golded/).
 *  Plugin Author [webtechstreet](https://wordpress.org/support/users/webtechstreet/)
 * (@webtechstreet)
 * [7 years ago](https://wordpress.org/support/topic/erro-500-using-shortcode/#post-11573088)
 * Hi [@golded](https://wordpress.org/support/users/golded/)
 * Please open a support ticket here [https://www.elementoraddons.com/contact-us/](https://www.elementoraddons.com/contact-us/)
 * Mention as much detailed info that you can.
    If you can take a look at server’s
   error log, you can find detailed info about the error message. This can give 
   us better idea about the issue that you are facing.
 *  Thread Starter [golded](https://wordpress.org/support/users/golded/)
 * (@golded)
 * [7 years ago](https://wordpress.org/support/topic/erro-500-using-shortcode/#post-11573112)
 * hi, ok
 * but how can see the error log ? Where ?
 * Thanks
 *  Plugin Author [webtechstreet](https://wordpress.org/support/users/webtechstreet/)
 * (@webtechstreet)
 * [7 years ago](https://wordpress.org/support/topic/erro-500-using-shortcode/#post-11573123)
 * You can ask your hosting provider about error log file location.
 * WordPress also has it’s own way to debug. You can read more about it here
    [https://wordpress.org/support/article/debugging-in-wordpress/#wp_debug_log](https://wordpress.org/support/article/debugging-in-wordpress/#wp_debug_log)
 *  Thread Starter [golded](https://wordpress.org/support/users/golded/)
 * (@golded)
 * [7 years ago](https://wordpress.org/support/topic/erro-500-using-shortcode/#post-11575191)
 * finally i reinstall all my website and it works so the bug comes from data base
   i think during the duplication.
 * Thanks
 * Regards.

Viewing 7 replies - 1 through 7 (of 7 total)

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## Tags

 * [code](https://wordpress.org/support/topic-tag/code/)
 * [id](https://wordpress.org/support/topic-tag/id/)
 * [shortcode](https://wordpress.org/support/topic-tag/shortcode/)

 * 7 replies
 * 3 participants
 * Last reply from: [golded](https://wordpress.org/support/users/golded/)
 * Last activity: [7 years ago](https://wordpress.org/support/topic/erro-500-using-shortcode/#post-11575191)
 * Status: resolved