Title: Error Last modified: July 11, 2018 --- # Error * Resolved Anonymous User 16227606 * (@anonymized-16227606) * [7 years, 11 months ago](https://wordpress.org/support/topic/error-1081/) * Hello, * I get this error, what is causing it? * 07-11-2018 @ 20:57:16 – {“tax_rate_country”:”NL”,”tax_rate_state”:false,”tax_rate_name”:” Tax”,”tax_rate_priority”:1,”tax_rate_compound”:false,”tax_rate_shipping”:1,”tax_rate”: 21,”tax_rate_class”:””} (WCS Tax) 07-11-2018 @ 20:57:16 – Tax Rate ID Set for 10 (WCS Tax) 07-11-2018 @ 20:57:37 – :::: TaxJar Plugin requested :::: (WCS Tax) 07-11-2018 @ 20:57:37 – :::: TaxJar API called :::: (WCS Tax) 07-11-2018 @ 20: 57:37 – Requesting: taxjar/v2/taxes – {“from_country”:”NL”,”from_state”:””,”from_city”:” Zierikzee”,”from_zip”:”4301NS”,”to_country”:”US”,”to_state”:false,”to_city”:” Southern Shores”,”to_zip”:”27949″,”shipping”:”0.00″,”plugin”:”woo”,”line_items”:[{“ id”:”9370-bf3f19eb21b72ff1f4ade217c87b4f63″,”quantity”:1,”product_tax_code”:””,” unit_price”:”10.95″,”discount”:”0″}]} (WCS Tax) 07-11-2018 @ 20:57:38 – Error retrieving the tax rates. Received (400): {“error”:”Bad Request”,”detail”:”to_zip 27949 is not used within to_state false”,”status”:400} (WCS Tax) 07-11-2018 @ 20:57:52 – :::: TaxJar Plugin requested :::: (WCS Tax) 07-11-2018 @ 20:57:52 –:::: TaxJar API called :::: (WCS Tax) 07-11-2018 @ 20:57:52 – Requesting: taxjar/v2/ taxes – {“from_country”:”NL”,”from_state”:””,”from_city”:”Zierikzee”,”from_zip”:” 4301NS”,”to_country”:”US”,”to_state”:”NC”,”to_city”:”Southern Shores”,”to_zip”:” 27949″,”shipping”:”0.00″,”plugin”:”woo”,”line_items”:[{“id”:”9370-bf3f19eb21b72ff1f4ade217c87b4f63″,” quantity”:1,”product_tax_code”:””,”unit_price”:”10.95″,”discount”:”0″}]} (WCS Tax) 07-11-2018 @ 20:57:53 – Received: {“tax”:{“order_total_amount”:10.95,”shipping”: 0.0,”taxable_amount”:0.0,”amount_to_collect”:0.0,”rate”:0.0,”has_nexus”:false,” freight_taxable”:true,”tax_source”:null}} (WCS Tax) Viewing 8 replies - 1 through 8 (of 8 total) * [Julia Amosova](https://wordpress.org/support/users/jamosova/) * (@jamosova) * [7 years, 11 months ago](https://wordpress.org/support/topic/error-1081/#post-10485251) * Hi @whatswrong, * Sorry to hear about the trouble and happy to help! * Can you please confirm that you are using the latest versions of the following plugins: * – WordPress (not a plugin but need to check) – v 4.9.7 – WooCommerce – v 3.4.3– WooCommerce Services – v 1.15.1 * Thread Starter Anonymous User 16227606 * (@anonymized-16227606) * [7 years, 11 months ago](https://wordpress.org/support/topic/error-1081/#post-10486620) * Hi [@jamosova](https://wordpress.org/support/users/jamosova/) * I just checked all the plugins and WordPress and they are all on the right version. My domain is [https://fitthrill.com](https://fitthrill.com) * [Julia Amosova](https://wordpress.org/support/users/jamosova/) * (@jamosova) * [7 years, 11 months ago](https://wordpress.org/support/topic/error-1081/#post-10487441) * Hi @whatswrong, * Thanks for confirming the plugin version numbers. Let’s take a look at this particular error here: * > 07-11-2018 @ 20:57:38 – Error retrieving the tax rates. Received (400): {“error”:” > Bad Request”,”detail”:”to_zip 27949 is not used within to_state false”,”status”: > 400} (WCS Tax) * It looks like the zipcode entered during checkout was `27949` but it didn’t match the state. Do you know what was the state entered? * Thread Starter Anonymous User 16227606 * (@anonymized-16227606) * [7 years, 11 months ago](https://wordpress.org/support/topic/error-1081/#post-10492005) * Hi [@jamosova](https://wordpress.org/support/users/jamosova/), * I don’t know who entered it, but it seems there is no VAT calculated at all on my orders. * [Julia Amosova](https://wordpress.org/support/users/jamosova/) * (@jamosova) * [7 years, 11 months ago](https://wordpress.org/support/topic/error-1081/#post-10492255) * Hi @whatswrong, * > I don’t know who entered it, but it seems there is no VAT calculated at all > on my orders. * For stores based in the EU, we recommend using our EU VAT Number extension ([https://woocommerce.com/products/eu-vat-number/](https://woocommerce.com/products/eu-vat-number/)) in addition to automated taxes. We note the same in our docs: * [https://docs.woocommerce.com/document/woocommerce-services/#section-8](https://docs.woocommerce.com/document/woocommerce-services/#section-8) * Would you please give it a try and let us know how it goes? * Is it the only issue you are having with the taxes? * Thread Starter Anonymous User 16227606 * (@anonymized-16227606) * [7 years, 11 months ago](https://wordpress.org/support/topic/error-1081/#post-10495013) * Hi @jameosova, * I am based in the EU but i sell worldwide. The EU VAT Number is not a solution to my problem i guess, as i sell B2C. * I just lost a big order, because something was not working correctly when i looked back at the recording i saw my customer got this error: * _“The Zip Code you supplied Failed Validation” … If the zip check has failed, it’s because the bank is telling us that the zip code does not match the one it has on file. If the cardholder has recently moved, it may take their bank a while to have the correct zip code on file for them.”_ * I can give you the details but i don’t think i should do it here, is there any method i can send a pm? * Thanks in advance! * [Julia Amosova](https://wordpress.org/support/users/jamosova/) * (@jamosova) * [7 years, 10 months ago](https://wordpress.org/support/topic/error-1081/#post-10499152) * Hi @whatswrong, * > I can give you the details but i don’t think i should do it here, is there > any method i can send a pm? * Please create a ticket with us using your WooCommerce account and let us know here in the thread just the ticket number so that we could link it to this forum thread. Please mentioned this forum thread via ticket so that engineers could keep the ticket in the queue instead of sending you back here: * [https://woocommerce.com/my-account/create-a-ticket/](https://woocommerce.com/my-account/create-a-ticket/) * Thanks! * [Zach W](https://wordpress.org/support/users/dynamiczach/) * (@dynamiczach) * Automattic Happiness Engineer * [7 years, 10 months ago](https://wordpress.org/support/topic/error-1081/#post-10506116) * Hi there! * Thanks for opening ticket #1287452 with us! I’m going to close this thread now and we’ll handle this on the ticket. 🙂 Viewing 8 replies - 1 through 8 (of 8 total) The topic ‘Error’ is closed to new replies. * ![](https://ps.w.org/woocommerce-services/assets/icon-256x256.png?rev=3234419) * [WooCommerce Tax (formerly WooCommerce Shipping & Tax)](https://wordpress.org/plugins/woocommerce-services/) * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce-services/#faq) * [Support Threads](https://wordpress.org/support/plugin/woocommerce-services/) * [Active Topics](https://wordpress.org/support/plugin/woocommerce-services/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce-services/unresolved/) * [Reviews](https://wordpress.org/support/plugin/woocommerce-services/reviews/) * 8 replies * 3 participants * Last reply from: [Zach W](https://wordpress.org/support/users/dynamiczach/) * Last activity: [7 years, 10 months ago](https://wordpress.org/support/topic/error-1081/#post-10506116) * Status: resolved