Title: Error
Last modified: February 13, 2019

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# Error

 *  Resolved [mcabral2510](https://wordpress.org/support/users/mcabral2510/)
 * (@mcabral2510)
 * [7 years, 4 months ago](https://wordpress.org/support/topic/error-1167/)
 * Hi, Im having this issue:
 * Warning: include(): Failed opening ‘/var/www/raetech.usight.com.br/htdocs/wp-
   content/plugins/supportcandy/includes/frontend/shortcode.php’ for inclusion (
   include_path=’.:/usr/share/php’) in /var/www/raetech.usight.com.br/htdocs/wp-
   content/plugins/supportcandy/includes/class-wpsc-frontend.php on line 66
 * Could you check it?
 * Thanks
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Ferror-1167%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Plugin Contributor [Nikhil G](https://wordpress.org/support/users/nsgawli/)
 * (@nsgawli)
 * [7 years, 4 months ago](https://wordpress.org/support/topic/error-1167/#post-11200787)
 * Hello,
 * Please follow below steps:
       1. Please go to Dashboard > Plugins
    -  1. Deactivate and delete SupportCandy plugin
    -  1. Now click on add new button and search for SupportCandy plugin
    -  1. Install and activate the plugin
 * Please let us know that resolves the issue or not.
 *  Thread Starter [mcabral2510](https://wordpress.org/support/users/mcabral2510/)
 * (@mcabral2510)
 * [7 years, 3 months ago](https://wordpress.org/support/topic/error-1167/#post-11210927)
 * Hi,
 * Thanks. It’s working fine now. I have just one more question: The plugin creates
   two-pages, (open ticket and my tickets) right? In My tickets page when the user
   isnt logged it shows a shortcode [tickets] because the tickets are set to private.
 * How can I set to when the user isnt logged and goes to this page (My Tickets)
   shows a login form and then appears his tickets? Without this rule dont make 
   any sense this shortcode.
 * Best Regards
 *  Plugin Contributor [Nikhil G](https://wordpress.org/support/users/nsgawli/)
 * (@nsgawli)
 * [7 years, 3 months ago](https://wordpress.org/support/topic/error-1167/#post-11216840)
 * Hello,
 * SupportCandy only have two shortcodes [supportcandy] and [wpsc_create_ticket].
   
   If you use [suppotcandy] shortcode then it will ask you to login before creating
   ticket. And for [wpsc_create_ticket] shortcode it will not ask you for authentication
   and user can directly directly create ticket.

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Error’ is closed to new replies.

 * ![](https://ps.w.org/supportcandy/assets/icon.svg?rev=2763565)
 * [SupportCandy - Helpdesk & Customer Support Ticket System](https://wordpress.org/plugins/supportcandy/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/supportcandy/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/supportcandy/)
 * [Active Topics](https://wordpress.org/support/plugin/supportcandy/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/supportcandy/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/supportcandy/reviews/)

 * 3 replies
 * 2 participants
 * Last reply from: [Nikhil G](https://wordpress.org/support/users/nsgawli/)
 * Last activity: [7 years, 3 months ago](https://wordpress.org/support/topic/error-1167/#post-11216840)
 * Status: resolved