Title: Error
Last modified: August 20, 2016

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# Error

 *  Resolved [bck5WG](https://wordpress.org/support/users/bck5wg/)
 * (@bck5wg)
 * [13 years, 4 months ago](https://wordpress.org/support/topic/error-134/)
 * Love this plug in. But what do I know, in trying to ban a referrer for the first
   time, I made the mistake of entering the entire url, [http://thenameofthesitexxx.com](http://thenameofthesitexxx.com).
   It caused an internal server error and brought the site down. With the help of
   my host provider, went into FTP, deleted the plug in and had to rename htaccess.
   The site went up fine after those measures, so I thought I could just reinstall
   the plug-in. When I activated it, same thing happened. Internal server error.
   So had to delete the plug-in again and rename htaccess again. My guess is, somewhere
   in the site, my error is still in the memory or something. How do I clean this
   up so I can reinstall the plug-in?
 * [http://wordpress.org/extend/plugins/visitor-maps-extended-referer-field/](http://wordpress.org/extend/plugins/visitor-maps-extended-referer-field/)

Viewing 8 replies - 1 through 8 (of 8 total)

 *  Plugin Author [Jason Lau](https://wordpress.org/support/users/jason-lau/)
 * (@jason-lau)
 * [13 years, 4 months ago](https://wordpress.org/support/topic/error-134/#post-3476450)
 * You will have to delete the plugin data from the database before you can reinstall
   it.
 * Add the following code snippet to your theme _header.php_ file, then run the 
   site in a browser once, then remove the code snippet.
 * `delete_option("vmerf_banned_referers");`
 * After that, you should be able to reinstall the plugin.
 * Thanks for reporting this. I will fix it in the next version.
 *  Plugin Author [Jason Lau](https://wordpress.org/support/users/jason-lau/)
 * (@jason-lau)
 * [13 years, 4 months ago](https://wordpress.org/support/topic/error-134/#post-3476452)
 * Be sure to place that code snippet after the first **<?php** tag.
 *  Thread Starter [bck5WG](https://wordpress.org/support/users/bck5wg/)
 * (@bck5wg)
 * [13 years, 4 months ago](https://wordpress.org/support/topic/error-134/#post-3476505)
 * Thanks for the response! If I wait for the next version will I still have to 
   add the code snippet or can I just download and activate straight away?
    The 
   reason why I ask is, I’m afraid I might mess up something again. And I’m not 
   sure exactly where to place the code snippet. Here is a portion of the header.
   php.
 *  <meta http-equiv=”Content-Type” content=”<?php bloginfo(‘html_type’); ?>; charset
   =<?php bloginfo(‘charset’); ?>” />
    <?php $the_title = wp_title(‘ – ‘, false);
   if ($the_title != ”) : ?> <title><?php echo wp_title(”,false); ?> | <?php bloginfo(‘
   name’); ?></title> <?php else : ?> <title><?php bloginfo(‘name’); ?><?php if (
   $paged > 1 ) echo ( ‘ – page ‘.$paged ); ?></title> <?php endif; ?> <?php if (
   is_singular() && get_option( ‘thread_comments’ ) ) wp_enqueue_script( ‘comment-
   reply’ ); ?> <link rel=”stylesheet” type=”text/css” media=”all” href=”<?php bloginfo(‘
   stylesheet_url’ ); ?>” /> <link rel=”pingback” href=”<?php bloginfo( ‘pingback_url’);?
   >” /> <?php wp_head(); ?> </head>
 *  Plugin Author [Jason Lau](https://wordpress.org/support/users/jason-lau/)
 * (@jason-lau)
 * [13 years, 4 months ago](https://wordpress.org/support/topic/error-134/#post-3476508)
 * You can just slip it in before the meta tag –
 *     ```
       <?php delete_option("vmerf_banned_referers"); ?>
       <meta http-equiv="Content-Type" content="<?php bloginfo('html_type'); ?>; charset=<?php bloginfo('charset'); ?>" />
       ```
   
 * After you insert the snippet, open your website in a browser one time. You wont
   notice any difference in the appearance of your website.
    Then, simply remove
   the snippet. `<?php delete_option("vmerf_banned_referers"); ?>`
 * When you uninstalled the plugin, the saved data was not removed from the database.
   So, when you reactivate, the plugin automatically rebuilds the .htaccess file
   using your saved data. The method above will delete that saved data from your
   database and nothing more.
 *  Thread Starter [bck5WG](https://wordpress.org/support/users/bck5wg/)
 * (@bck5wg)
 * [13 years, 4 months ago](https://wordpress.org/support/topic/error-134/#post-3476526)
 * I’m going to try this solution in a couple of days. I usually need to build up
   the courage to do these kinds of things. I kid you not, I almost got a heart 
   attack the last two times the site went down. I’ll keep you posted. Thanks, Jason!
 *  Plugin Author [Jason Lau](https://wordpress.org/support/users/jason-lau/)
 * (@jason-lau)
 * [13 years, 4 months ago](https://wordpress.org/support/topic/error-134/#post-3476527)
 * The latest version should fix this issue without the steps I outlined previously.
   Hopefully you wont have anymore problems.
 *  Thread Starter [bck5WG](https://wordpress.org/support/users/bck5wg/)
 * (@bck5wg)
 * [13 years, 4 months ago](https://wordpress.org/support/topic/error-134/#post-3476530)
 * Version 1.2.2, is that the latest? Can I just reinstall and activate straight
   away without having to do the steps?
 *  Thread Starter [bck5WG](https://wordpress.org/support/users/bck5wg/)
 * (@bck5wg)
 * [13 years, 4 months ago](https://wordpress.org/support/topic/error-134/#post-3476535)
 * Success!!! I bit the bullet and just went ahead and did as you told me. Entered
   the snippet and actually viewed the site at least 20 times in another browser
   just for good measure. Then deleted the snippet and installed the plug-in. It
   activated without a hitch and what’s more, those malicious ip addresses I had
   banned are still there. Thank you so much for the great support, Jason!

Viewing 8 replies - 1 through 8 (of 8 total)

The topic ‘Error’ is closed to new replies.

 * ![](https://s.w.org/plugins/geopattern-icon/visitor-maps-extended-referer-field.
   svg)
 * [Visitor Maps Extended Referer Field](https://wordpress.org/plugins/visitor-maps-extended-referer-field/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/visitor-maps-extended-referer-field/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/visitor-maps-extended-referer-field/)
 * [Active Topics](https://wordpress.org/support/plugin/visitor-maps-extended-referer-field/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/visitor-maps-extended-referer-field/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/visitor-maps-extended-referer-field/reviews/)

 * 8 replies
 * 2 participants
 * Last reply from: [bck5WG](https://wordpress.org/support/users/bck5wg/)
 * Last activity: [13 years, 4 months ago](https://wordpress.org/support/topic/error-134/#post-3476535)
 * Status: resolved