Title: error
Last modified: January 2, 2021

---

# error

 *  Resolved [powershelldon](https://wordpress.org/support/users/powershelldon/)
 * (@powershelldon)
 * [5 years, 5 months ago](https://wordpress.org/support/topic/error-1465/)
 * I am migrating sites to a new server and cannot export the database.
    I have 
   insalled this plugin on the new server and when I click on import I get a white
   screen that says error.
 * Any thoughts?

Viewing 6 replies - 1 through 6 (of 6 total)

 *  Plugin Author [WebToffee](https://wordpress.org/support/users/webtoffee/)
 * (@webtoffee)
 * [5 years, 5 months ago](https://wordpress.org/support/topic/error-1465/#post-13860650)
 * Hi [@powershelldon](https://wordpress.org/support/users/powershelldon/),
 * Please share the screenshot of the error message you are receiving and the fatal
   error log(Woocommerce>status>logs>fatal-error) so that we can check it.
 *  Thread Starter [powershelldon](https://wordpress.org/support/users/powershelldon/)
 * (@powershelldon)
 * [5 years, 5 months ago](https://wordpress.org/support/topic/error-1465/#post-13868425)
 * Hello, see the screen shot for the error.
    [https://1drv.ms/u/s!AvgmB3xfwQeWkB2c4RJkDc5P-z0j?e=oFfbMS](https://1drv.ms/u/s!AvgmB3xfwQeWkB2c4RJkDc5P-z0j?e=oFfbMS)
 *  Plugin Author [WebToffee](https://wordpress.org/support/users/webtoffee/)
 * (@webtoffee)
 * [5 years, 5 months ago](https://wordpress.org/support/topic/error-1465/#post-13870717)
 * Hi [@powershelldon](https://wordpress.org/support/users/powershelldon/),
 * Could you please share the server PHP error log? You may please share it with
   us via [support](https://www.webtoffee.com/contact).
 *  [imarina](https://wordpress.org/support/users/imarina/)
 * (@imarina)
 * [5 years, 4 months ago](https://wordpress.org/support/topic/error-1465/#post-13961410)
 * Hi:
    I’ve the same problem to import customers. Any ideas?
 *  Plugin Author [WebToffee](https://wordpress.org/support/users/webtoffee/)
 * (@webtoffee)
 * [5 years, 4 months ago](https://wordpress.org/support/topic/error-1465/#post-13962967)
 * Hi [@imarina](https://wordpress.org/support/users/imarina/),
 * Please share your server PHP error log so that we can check it. You may please
   share it with us via [support.](https://www.webtoffee.com/contact)
 *  [imarina](https://wordpress.org/support/users/imarina/)
 * (@imarina)
 * [5 years, 4 months ago](https://wordpress.org/support/topic/error-1465/#post-13970093)
 * Hi [@webtoffee](https://wordpress.org/support/users/webtoffee/):
    will do!
 * Thanks in advance,…
    Iván M.

Viewing 6 replies - 1 through 6 (of 6 total)

The topic ‘error’ is closed to new replies.

 * ![](https://ps.w.org/users-customers-import-export-for-wp-woocommerce/assets/
   icon-256x256.gif?rev=3065206)
 * [Export and Import Users and Customers](https://wordpress.org/plugins/users-customers-import-export-for-wp-woocommerce/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/users-customers-import-export-for-wp-woocommerce/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/users-customers-import-export-for-wp-woocommerce/)
 * [Active Topics](https://wordpress.org/support/plugin/users-customers-import-export-for-wp-woocommerce/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/users-customers-import-export-for-wp-woocommerce/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/users-customers-import-export-for-wp-woocommerce/reviews/)

 * 6 replies
 * 3 participants
 * Last reply from: [imarina](https://wordpress.org/support/users/imarina/)
 * Last activity: [5 years, 4 months ago](https://wordpress.org/support/topic/error-1465/#post-13970093)
 * Status: resolved