Title: error
Last modified: August 25, 2022

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# error

 *  Resolved [techthreadsys](https://wordpress.org/support/users/techthreadsys/)
 * (@techthreadsys)
 * [3 years, 9 months ago](https://wordpress.org/support/topic/error-1687/)
 * BMI-gGY224wS-06507

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Plugin Author [iClyde](https://wordpress.org/support/users/iclyde/)
 * (@iclyde)
 * [3 years, 9 months ago](https://wordpress.org/support/topic/error-1687/#post-15969805)
 * Hi [@techthreadsys](https://wordpress.org/support/users/techthreadsys/)
 * My apologies for such delayed reply.
 * **Solution:**
    Please open first section of the plugin named: “What will be backed
   up?” Find subsection named: “Exclude by folder / file name (case-sensitive)” 
   Here add these three rules, like on image: [https://prnt.sc/XhTfbMWyr2C0](https://prnt.sc/XhTfbMWyr2C0)–
   Also like on screenshot above, add “Exclude by file path” option
 * Once you do that, please follow these steps:
    1. Go to “Other options” section
   2. Change backup method: [https://prnt.sc/1s1ofpa](https://prnt.sc/1s1ofpa) 3.
   Disable PHP CLI checking: [https://prnt.sc/1sljr31](https://prnt.sc/1sljr31) 
   4. Save “Other options” section 5. Force stop both processes: [https://prnt.sc/1trv1tm](https://prnt.sc/1trv1tm)
 * When you do that, try to run your backup once again.
 * Let me know if that worked for you 🙂
    Thank you!
 *  Plugin Author [iClyde](https://wordpress.org/support/users/iclyde/)
 * (@iclyde)
 * [3 years, 9 months ago](https://wordpress.org/support/topic/error-1687/#post-15992177)
 * As we didn’t hear any reply in last days.
    I can assume that you resolved the
   issue.
 * Feel free to open new topic if I am wrong!
    Thank you 🙂

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘error’ is closed to new replies.

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 * 2 replies
 * 2 participants
 * Last reply from: [iClyde](https://wordpress.org/support/users/iclyde/)
 * Last activity: [3 years, 9 months ago](https://wordpress.org/support/topic/error-1687/#post-15992177)
 * Status: resolved