Title: Error
Last modified: August 26, 2022

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# Error

 *  Resolved [julia19](https://wordpress.org/support/users/julia19/)
 * (@julia19)
 * [3 years, 9 months ago](https://wordpress.org/support/topic/error-1688/)
 * Hi, I have had to switch off the plugin,
    because of the following error message:
 *     ```
       Warning: require_once(/web/htdocs/www.farmagensonline.it/home/wp-content/plugins/user-verification/includes/functions-mail-otp.php): failed to open stream: No such file or directory in /web/htdocs/www.farmagensonline.it/home/wp-content/plugins/user-verification/user-verification.php on line 106
   
       Fatal error: require_once(): Failed opening required '/web/htdocs/www.farmagensonline.it/home/wp-content/plugins/user-verification/includes/functions-mail-otp.php' (include_path='.:/php7.4/lib/php') in /web/htdocs/www.farmagensonline.it/home/wp-content/plugins/user-verification/user-verification.php on line 106
       ```
   
 * Could you please tell me how to sove?
    Thank you, Giulia

Viewing 2 replies - 1 through 2 (of 2 total)

 *  [azizulraju](https://wordpress.org/support/users/azizulraju/)
 * (@azizulraju)
 * [3 years, 9 months ago](https://wordpress.org/support/topic/error-1688/#post-15955152)
 * Hi [@julia19](https://wordpress.org/support/users/julia19/),
    Sorry for the inconvenience.
 * I think somehow you change the plugin source code. Could you please deactivate
   and delete the user verification plugin and install it again?
 * Kindly follow the screenshots and let us know if it helps.
    [https://i.imgur.com/bh53nqm.png](https://i.imgur.com/bh53nqm.png)
   [https://i.imgur.com/qnUfSL8.png](https://i.imgur.com/qnUfSL8.png)
 *  [azizulraju](https://wordpress.org/support/users/azizulraju/)
 * (@azizulraju)
 * [3 years, 9 months ago](https://wordpress.org/support/topic/error-1688/#post-15998367)
 * Hi, hope the issue is resolved. Let us know if you’ve found any issues.
 * Regards.

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Error’ is closed to new replies.

 * ![](https://ps.w.org/user-verification/assets/icon-128x128.png?rev=2974267)
 * [User Verification by PickPlugins](https://wordpress.org/plugins/user-verification/)
 * [Support Threads](https://wordpress.org/support/plugin/user-verification/)
 * [Active Topics](https://wordpress.org/support/plugin/user-verification/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/user-verification/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/user-verification/reviews/)

 * 2 replies
 * 2 participants
 * Last reply from: [azizulraju](https://wordpress.org/support/users/azizulraju/)
 * Last activity: [3 years, 9 months ago](https://wordpress.org/support/topic/error-1688/#post-15998367)
 * Status: resolved