Title: ERROR Last modified: June 7, 2023 --- # ERROR * [Devcr3](https://wordpress.org/support/users/dimitri333/) * (@dimitri333) * [2 years, 11 months ago](https://wordpress.org/support/topic/error-1789/) * After the last update, I can’t connect my account to the wordpress plugin AND I can’t see the chat I created 1 years ago: * [https://ibb.co/NLRKc9P](https://ibb.co/NLRKc9P) [https://ibb.co/tBQn4s7](https://ibb.co/tBQn4s7) * THIS IS MY ACCOUNT: [https://ibb.co/FB6F8LR](https://ibb.co/FB6F8LR) Viewing 15 replies - 1 through 15 (of 36 total) 1 [2](https://wordpress.org/support/topic/error-1789/page/2/?output_format=md) [3](https://wordpress.org/support/topic/error-1789/page/3/?output_format=md) [→](https://wordpress.org/support/topic/error-1789/page/2/?output_format=md) * Plugin Author [ChatBro](https://wordpress.org/support/users/yozeg/) * (@yozeg) * [2 years, 11 months ago](https://wordpress.org/support/topic/error-1789/#post-16800714) * Hello. Sorry about that. We will check. This link seems to be broken, I’m getting a 504 status. Can you provide another one?—- UPAlright the links are working now. - This reply was modified 2 years, 11 months ago by [ChatBro](https://wordpress.org/support/users/yozeg/). Reason: update * Thread Starter [Devcr3](https://wordpress.org/support/users/dimitri333/) * (@dimitri333) * [2 years, 11 months ago](https://wordpress.org/support/topic/error-1789/#post-16800934) * also on wordpress the chat is gone (one turns out but it’s not mine): [https://ibb.co/TPD1MPT](https://ibb.co/TPD1MPT) * instead on the site there is: [https://ibb.co/gWyVMdt](https://ibb.co/gWyVMdt) * I THINK THE ACCOUNT (SITE) is not connected to the plugin..but I can’t do it if “CHATBOT PROFILE (PLUGIN) doesn’t work. - This reply was modified 2 years, 11 months ago by [Devcr3](https://wordpress.org/support/users/dimitri333/). * Plugin Author [ChatBro](https://wordpress.org/support/users/yozeg/) * (@yozeg) * [2 years, 11 months ago](https://wordpress.org/support/topic/error-1789/#post-16802072) * I am preparing an update that will correct the migration to the new version and allow you to link your account with the plugin. Please wait. * Thread Starter [Devcr3](https://wordpress.org/support/users/dimitri333/) * (@dimitri333) * [2 years, 11 months ago](https://wordpress.org/support/topic/error-1789/#post-16802083) * thanks, I wait * Plugin Author [ChatBro](https://wordpress.org/support/users/yozeg/) * (@yozeg) * [2 years, 11 months ago](https://wordpress.org/support/topic/error-1789/#post-16807929) * Released an update with fixes. Please update. * Instructions on how to add your chatbro profile to the plugin. 1) Go to your profile on chatbro.com and click “Enable api”. Copy “Account ID” and “Account Secret”.2) Go to the chat plugin, then to the 4th tab of the plugin settings. Paste the copied data into the appropriate fields and click “Save changes”. * Thread Starter [Devcr3](https://wordpress.org/support/users/dimitri333/) * (@dimitri333) * [2 years, 11 months ago](https://wordpress.org/support/topic/error-1789/#post-16807931) * ok thanks, i’ll try it soon * Thread Starter [Devcr3](https://wordpress.org/support/users/dimitri333/) * (@dimitri333) * [2 years, 11 months ago](https://wordpress.org/support/topic/error-1789/#post-16808633) * with the new update the account connected to the plugin (even if “chatbot profile and “prices” do not work) but another error has arisen, i.e. the shortcode [chatbro] DOES NOT WORK. The shortcode placed on the pages does not bring up the chat * this is my configuration: [https://ibb.co/MSnhdxw](https://ibb.co/MSnhdxw) - This reply was modified 2 years, 11 months ago by [Devcr3](https://wordpress.org/support/users/dimitri333/). - This reply was modified 2 years, 11 months ago by [Devcr3](https://wordpress.org/support/users/dimitri333/). * Plugin Author [ChatBro](https://wordpress.org/support/users/yozeg/) * (@yozeg) * [2 years, 11 months ago](https://wordpress.org/support/topic/error-1789/#post-16808940) * I have not yet understood why the profile and prices tab does not work, because this is just an iframe. Regarding the shortcode, since your profile is imported, then for the desired chat, use the “copy shortcode” button. * Plugin Author [ChatBro](https://wordpress.org/support/users/yozeg/) * (@yozeg) * [2 years, 11 months ago](https://wordpress.org/support/topic/error-1789/#post-16808944) * Although, I think I know what is the reason that these tabs are not displayed. What language is your wordpress using? * Thread Starter [Devcr3](https://wordpress.org/support/users/dimitri333/) * (@dimitri333) * [2 years, 11 months ago](https://wordpress.org/support/topic/error-1789/#post-16809168) * Italian language * Thread Starter [Devcr3](https://wordpress.org/support/users/dimitri333/) * (@dimitri333) * [2 years, 11 months ago](https://wordpress.org/support/topic/error-1789/#post-16809176) * I use the shortcode  [chatbro]  it’s not right? * i have 1 chat, in the documentation it says to use this shortcode…before the update it worked - This reply was modified 2 years, 11 months ago by [Devcr3](https://wordpress.org/support/users/dimitri333/). * Thread Starter [Devcr3](https://wordpress.org/support/users/dimitri333/) * (@dimitri333) * [2 years, 11 months ago](https://wordpress.org/support/topic/error-1789/#post-16809187) * ps: i copied the shortcode with ID(chat) as you suggested but it doesn’t work.. there will be some error in displaying the shortcode * Plugin Author [ChatBro](https://wordpress.org/support/users/yozeg/) * (@yozeg) * [2 years, 11 months ago](https://wordpress.org/support/topic/error-1789/#post-16809381) * An update with fixes has been released. “Chatbot profile and ‘prices’ should now work. About shortcodes. Is the chat displayed without using a shortcode? If you just set it to “Show popup chat” as “everywhere”. * Thread Starter [Devcr3](https://wordpress.org/support/users/dimitri333/) * (@dimitri333) * [2 years, 11 months ago](https://wordpress.org/support/topic/error-1789/#post-16809903) * yes, with “everywhere” the chat is shown on the whole site EXCLUSIVELY in the“ footer” but the shortcode is NOT shown * Thread Starter [Devcr3](https://wordpress.org/support/users/dimitri333/) * (@dimitri333) * [2 years, 11 months ago](https://wordpress.org/support/topic/error-1789/#post-16809909) * with “everywhere” two chats appear on the page where the shortcode is present: [https://files.fm/f/cmzzfkv6j](https://files.fm/f/cmzzfkv6j) Viewing 15 replies - 1 through 15 (of 36 total) 1 [2](https://wordpress.org/support/topic/error-1789/page/2/?output_format=md) [3](https://wordpress.org/support/topic/error-1789/page/3/?output_format=md) [→](https://wordpress.org/support/topic/error-1789/page/2/?output_format=md) The topic ‘ERROR’ is closed to new replies. * ![](https://ps.w.org/chatbro/assets/icon-256x256.png?rev=3091139) * [Chat Bro Live Group Chat](https://wordpress.org/plugins/chatbro/) * [Frequently Asked Questions](https://wordpress.org/plugins/chatbro/#faq) * [Support Threads](https://wordpress.org/support/plugin/chatbro/) * [Active Topics](https://wordpress.org/support/plugin/chatbro/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/chatbro/unresolved/) * [Reviews](https://wordpress.org/support/plugin/chatbro/reviews/) * 37 replies * 2 participants * Last reply from: [Devcr3](https://wordpress.org/support/users/dimitri333/) * Last activity: [2 years, 11 months ago](https://wordpress.org/support/topic/error-1789/page/3/#post-16816739) * Status: not resolved