Title: Error
Last modified: August 13, 2025

---

# Error

 *  Resolved [jennakret](https://wordpress.org/support/users/jennakret/)
 * (@jennakret)
 * [9 months, 2 weeks ago](https://wordpress.org/support/topic/error-1948/)
 * Hello,
 * Our PetPress seems to be not working. Our adoptable animals are not showing up,
   and instead our page shows the following error:
 * An error occurred: Error getting single animal from [https://ws.petango.com/webservices/wsadoption.asmx/AdoptableDetails?authKey=73eufknoimv3j7uuvciyb6w7uyyqmw0x5er8yavnt3uuih3ebx&animalID=58801910](https://ws.petango.com/webservices/wsadoption.asmx/AdoptableDetails?authKey=73eufknoimv3j7uuvciyb6w7uyyqmw0x5er8yavnt3uuih3ebx&animalID=58801910)(
   LN#154). This may be a temporary connection issue. [petpress_main line 434]
 * Can you please help troubleshoot this?
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Ferror-1948%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 1 replies (of 1 total)

 *  Plugin Author [Jim Briggs](https://wordpress.org/support/users/brygs/)
 * (@brygs)
 * [9 months, 2 weeks ago](https://wordpress.org/support/topic/error-1948/#post-18603934)
 * Hi, Jennakret,
 * This sort of error is generally an issue with the PetPoint service, which happens
   occasionally. I took a look at the page at it does seem to be working now.
 * If you have problems, I suggest checking first to see if PetPoint is functioning.
   You can do this here: [https://pethealth.statuspage.io/](https://pethealth.statuspage.io/).
   PetPoint outages are unfortunately fairly frequent, but usually do not last very
   long.
 * If you have any further problems or questions, please use the feedback form on
   the [http://www.airdriemedia.com](http://www.airdriemedia.com) website, because
   WordPress doesn’t notify me when people submit questions here and sometimes it
   is several days before I go out and look. (I get notifications of replies, but
   strangely I don’t get notified if someone opens a new topic) As it is, sorry 
   for the delay in getting back to you.

Viewing 1 replies (of 1 total)

The topic ‘Error’ is closed to new replies.

 * ![](https://ps.w.org/petpress/assets/icon-256×256.png?rev=3186602)
 * [PetPress](https://wordpress.org/plugins/petpress/)
 * [Support Threads](https://wordpress.org/support/plugin/petpress/)
 * [Active Topics](https://wordpress.org/support/plugin/petpress/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/petpress/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/petpress/reviews/)

 * 1 reply
 * 2 participants
 * Last reply from: [Jim Briggs](https://wordpress.org/support/users/brygs/)
 * Last activity: [9 months, 2 weeks ago](https://wordpress.org/support/topic/error-1948/#post-18603934)
 * Status: resolved