Title: error
Last modified: January 3, 2026

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# error

 *  Resolved [jfstyle](https://wordpress.org/support/users/jfstyle/)
 * (@jfstyle)
 * [5 months ago](https://wordpress.org/support/topic/error-1963/)
 * Good afternoon! wordpress issues an error when uploading a file through the All-
   in-One Video Gallery.
 * Error: tus: upload is currently locked; retry later, originated from request (
   method: HEAD, url: [https://video.bunnycdn.com/tusupload/e4dd40c672ce4c2c9cbebebd27929a45](https://video.bunnycdn.com/tusupload/e4dd40c672ce4c2c9cbebebd27929a45),
   response code: 423, response text: , request id: n/a)
 * Please, help me.

Viewing 1 replies (of 1 total)

 *  Plugin Support [San Rosh](https://wordpress.org/support/users/sanrosh/)
 * (@sanrosh)
 * [5 months ago](https://wordpress.org/support/topic/error-1963/#post-18773585)
 * Good afternoon, and thank you for reporting this.
 * The error you’re seeing is **not caused by WordPress or All-in-One Video Gallery**
   itself. It is a response returned directly from **Bunny.net’s TUS (resumable 
   upload) server**. What the error means
 *     ```wp-block-code
       tus: upload is currently locked (HTTP 423)
       ```
   
 * This indicates that the same file upload session is **already in progress, paused,
   or was interrupted** on Bunny’s side. While the upload is in a locked state, 
   Bunny temporarily blocks any further requests for that upload ID.
 * **This usually happens in one of these situations:**
    - The browser tab was closed or refreshed during upload
    - Network connectivity was interrupted
    - The same file upload was triggered more than once
    - A previous failed upload has not yet timed out on Bunny’s server
 * **How to resolve it**
 * Please try the following steps:
    1. **Wait 2–5 minutes** and try uploading again
       (Bunny automatically releases locked
       uploads after a short timeout)
    2. **Refresh the page** and retry the upload
       Please start a fresh upload instead
       of resuming the previous attempt
    3. **Clear the browser cache** or try a different browser
    4. **Make sure the same file is not being uploaded simultaneously**
       (for example,
       in multiple tabs or by multiple users)
 * **Important note**
 * All-in-One Video Gallery **does not manage or control the TUS upload lock**. 
   The plugin simply passes the file to Bunny Stream, and the locking mechanism 
   is handled entirely by Bunny’s upload server.
 * **Need deeper investigation?**
 * If the issue continues, we’ll need to collect a few technical details (upload
   logs, file metadata, and configuration), which is best done privately.
 * Kindly submit a support ticket here:
   👉 [https://plugins360.com/support/](https://plugins360.com/support/)
 * Once submitted, please include:
    - File size and format
    - Browser and operating system
    - Whether the issue occurs consistently or intermittently
    - Any recent failed upload attempts
 * This will allow us to investigate the issue in detail on our end and assist you
   more effectively.
 * Thank you for your understanding, and we look forward to resolving this for you
   👍

Viewing 1 replies (of 1 total)

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 * ![](https://ps.w.org/all-in-one-video-gallery/assets/icon-256x256.png?rev=3078876)
 * [All-in-One Video Gallery](https://wordpress.org/plugins/all-in-one-video-gallery/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/all-in-one-video-gallery/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/all-in-one-video-gallery/)
 * [Active Topics](https://wordpress.org/support/plugin/all-in-one-video-gallery/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/all-in-one-video-gallery/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/all-in-one-video-gallery/reviews/)

 * 1 reply
 * 2 participants
 * Last reply from: [San Rosh](https://wordpress.org/support/users/sanrosh/)
 * Last activity: [5 months ago](https://wordpress.org/support/topic/error-1963/#post-18773585)
 * Status: resolved