Title: Error 401 API
Last modified: April 16, 2025

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# Error 401 API

 *  [Ceedjay](https://wordpress.org/support/users/ewatts/)
 * (@ewatts)
 * [1 year, 1 month ago](https://wordpress.org/support/topic/error-401-api/)
 * Hello, it looks even with 1.0.7 update there is an issue with API credentials:
 * 401 Unauthorized response – request sent by the client to the server lacks valid
   authentication credentials
 * There is also an issue with pick up point, once activated it’s not possible to
   save choice on connected shop.

Viewing 1 replies (of 1 total)

 *  [developmentsendcloud](https://wordpress.org/support/users/developmentsendcloud/)
 * (@developmentsendcloud)
 * [1 year, 1 month ago](https://wordpress.org/support/topic/error-401-api/#post-18422182)
 * Hello [@ewatts](https://wordpress.org/support/users/ewatts/) ,
 * Thank you for reaching out! I hope you’re doing well. I’m sorry to hear about
   the issues with 401 errors and service points you’re encountering with our plugin,
   and I’d be happy to advise.
 * To ensure a thorough investigation and accurate troubleshooting, I recommend 
   submitting a direct support request with our team. This will help us address 
   the issue more efficiently and route your case to the appropriate channels for
   detailed analysis. Since these errors can arise from a variety of factors specific
   to your setup, this will help us provide the best possible tailored support.
 * As a first step, I suggest whitelisting the IP addresses we use. You can find
   the full list in our[** Basic Integration Troubleshooter **](https://support.sendcloud.com/hc/en-gb/articles/360027055411-Basic-Integration-Troubleshooter?source=search)(
   point 5).
 * If the issue persists after that step, our support team will be more than happy
   to further investigate the error for your specific integration. You can find 
   more details on how to contact our support team here: [**How to get support from Sendcloud**](https://support.sendcloud.com/hc/en-us/articles/360046514071-How-to-get-support-from-Sendcloud)
 * We look forward to assisting you!
   Safan | Technical Support Specialist

Viewing 1 replies (of 1 total)

The topic ‘Error 401 API’ is closed to new replies.

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 * 1 reply
 * 2 participants
 * Last reply from: [developmentsendcloud](https://wordpress.org/support/users/developmentsendcloud/)
 * Last activity: [1 year, 1 month ago](https://wordpress.org/support/topic/error-401-api/#post-18422182)
 * Status: not resolved