Title: Error 403 Issue
Last modified: November 15, 2023

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# Error 403 Issue

 *  Resolved [sbmoly13](https://wordpress.org/support/users/sbmoly13/)
 * (@sbmoly13)
 * [2 years, 6 months ago](https://wordpress.org/support/topic/error-403-issue/)
 * Hi
 * I keep getting this error on the same site for a while now and i tried reconnecting
   and still the same. Error is “**403: Your MonsterInsights authentication has 
   expired. Please re-authenticate on the MonsterInsights settings panel.**” Can
   ye help also i dont have any cache plugins on my website and everything is up
   to date.

Viewing 1 replies (of 1 total)

 *  Plugin Support [Michelle D.](https://wordpress.org/support/users/devmich/)
 * (@devmich)
 * [2 years, 6 months ago](https://wordpress.org/support/topic/error-403-issue/#post-17204483)
 * Hi [@sbmoly13](https://wordpress.org/support/users/sbmoly13/),
 * Thanks for reaching out. I’m sorry for the trouble here.
 * Would you be able to try disconnecting MonsterInsights completely first before
   re-authenticating?
 * Here are the steps:
    1. Log into your wp-admin.
    2. Go to **Insights** » **Settings** » **Google Authentication**
    3. Click on **Disconnect MonsterInsights** first. Here’s how to find it: [https://a.supportally.com/i/sRufHT](https://a.supportally.com/i/sRufHT)
    4. _Note:_ You might need to do this step twice if it shows an error the first 
       time, and that’s okay! It should work on the second try when you click on **
       Force Deauthenticate**.
    5. Now you should get a success message saying you’ve successfully disconnected.
    6. While fully disconnected, go ahead and connect MonsterInsights again.
 * I hope that helps, but let me know if you have further questions.
 * Thanks!

Viewing 1 replies (of 1 total)

The topic ‘Error 403 Issue’ is closed to new replies.

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 * 1 reply
 * 2 participants
 * Last reply from: [Michelle D.](https://wordpress.org/support/users/devmich/)
 * Last activity: [2 years, 6 months ago](https://wordpress.org/support/topic/error-403-issue/#post-17204483)
 * Status: resolved