Title: Error 404 Last modified: November 16, 2019 --- # Error 404 * Resolved [kevinagar](https://wordpress.org/support/users/kevinagar/) * (@kevinagar) * [6 years, 6 months ago](https://wordpress.org/support/topic/error-404-46/) * Hi I have UM installed on a site and it works really well. I’ve since tried to install it on a new site and I can’t change the email notifications. When I try to enable Account Activation Email and save it I get error 404 and a page address of [https://divejive.co.uk/wp-admin/admin.php?page=um_options&tab=email&email=checkmail_email](https://divejive.co.uk/wp-admin/admin.php?page=um_options&tab=email&email=checkmail_email) This happens when I try to change any of the email settings. I deleted the site and reinstalled wordpress. I had no other plugins installed I’m using php 7.3 Any help gratefully received * Best regards * Kevin * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Ferror-404-46%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 15 replies - 1 through 15 (of 15 total) * Plugin Support [Ultimate Member Support](https://wordpress.org/support/users/ultimatemembersupport/) * (@ultimatemembersupport) * [6 years, 6 months ago](https://wordpress.org/support/topic/error-404-46/#post-12142225) * Hi [@kevinagar](https://wordpress.org/support/users/kevinagar/), * What version of the Ultimate member you have installed on your site? Do you use a WordPress default theme or your own theme? Ultimate member saves email templates to your theme’s /ultimate-member/emails folder, please check access permissions and make sure that it is possible to save files to this folder. * Regards. * Thread Starter [kevinagar](https://wordpress.org/support/users/kevinagar/) * (@kevinagar) * [6 years, 6 months ago](https://wordpress.org/support/topic/error-404-46/#post-12142949) * Hi thanks for replying. I use a different theme, Portfolio Gallery, but I have also tried twenty-nineteen and get the same errors. I have UM 2.1.1 installed and WordPress 5.3. I’ve checked file permissions and they are ultimate-member folder 0755 email folder 0755 All files in email folder 0644 On the same server I have another website using the same theme, same versions, same plugins, although more plugins, and everything works as expected with the same permissions as above. The only thing I can see that is different is the site that works ([https://www.kevinagar.uk](https://www.kevinagar.uk)) was updated to the latest version of UM from the previous version, whilst the site that doesn’t work ([https://www.divejive.co.uk](https://www.divejive.co.uk)) I installed the latest version of UM without any previous versions. * Regards Kevin * Thread Starter [kevinagar](https://wordpress.org/support/users/kevinagar/) * (@kevinagar) * [6 years, 6 months ago](https://wordpress.org/support/topic/error-404-46/#post-12158928) * Hi any suggestions for this problem? * Plugin Contributor [Champ Camba](https://wordpress.org/support/users/champsupertramp/) * (@champsupertramp) * [6 years, 6 months ago](https://wordpress.org/support/topic/error-404-46/#post-12196524) * Hi [@kevinagar](https://wordpress.org/support/users/kevinagar/) * I apologize for the late response as we’ve been fighting back the backlogs. * Could you please tell me if you’re still encountering the issue? Did you sort it out? * Let me know if you need help. * Regards, * Thread Starter [kevinagar](https://wordpress.org/support/users/kevinagar/) * (@kevinagar) * [6 years, 6 months ago](https://wordpress.org/support/topic/error-404-46/#post-12196711) * Hi yes I’m still getting the problem. * Kevin * Plugin Contributor [Champ Camba](https://wordpress.org/support/users/champsupertramp/) * (@champsupertramp) * [6 years, 6 months ago](https://wordpress.org/support/topic/error-404-46/#post-12196813) * Hi [@kevinagar](https://wordpress.org/support/users/kevinagar/) * Could you please provide the install-info here? * Regards, * Thread Starter [kevinagar](https://wordpress.org/support/users/kevinagar/) * (@kevinagar) * [6 years, 6 months ago](https://wordpress.org/support/topic/error-404-46/#post-12197039) * Of course Wordpress V5.3 php 7.3 * Plugins Akismet Anti-Spam 4.1.3 Stop Spammers 2019.2 UM 2.1.1 UM reCAPTCHA 2.1.2 Wordfence Security 7.4.1 * I’ve checked file permissions and they are ultimate-member folder 0755 email folder 0755 All files in email folder 0644 On the same server I have another website using the same theme, same versions, same plugins, although more plugins, and everything works as expected with the same permissions as above. The only thing I can see that is different is the site that works ([https://www.kevinagar.uk](https://www.kevinagar.uk)) was updated to the latest version of UM from the previous version, whilst the site that doesn’t work ([https://www.divejive.co.uk](https://www.divejive.co.uk)) I installed the latest version of UM without any previous versions. Regards Kevin * Thread Starter [kevinagar](https://wordpress.org/support/users/kevinagar/) * (@kevinagar) * [6 years, 6 months ago](https://wordpress.org/support/topic/error-404-46/#post-12197053) * If you require access then let me know with an email and I’ll send it to you * Plugin Contributor [Champ Camba](https://wordpress.org/support/users/champsupertramp/) * (@champsupertramp) * [6 years, 6 months ago](https://wordpress.org/support/topic/error-404-46/#post-12205055) * Hi [@kevinagar](https://wordpress.org/support/users/kevinagar/) * Could you please try activating UM plugin and theme only? Let’s see if the issue is between the WordFence and UM. * Regards, * Thread Starter [kevinagar](https://wordpress.org/support/users/kevinagar/) * (@kevinagar) * [6 years, 6 months ago](https://wordpress.org/support/topic/error-404-46/#post-12206096) * Hi I’ve deactivated everything except for UM and the theme and still get error 404. I’ve also tried a default theme, twenty nineteen, and still the same error. Please refer to my original message. Regards Kevin * Plugin Contributor [Champ Camba](https://wordpress.org/support/users/champsupertramp/) * (@champsupertramp) * [6 years, 6 months ago](https://wordpress.org/support/topic/error-404-46/#post-12212241) * Hi [@kevinagar](https://wordpress.org/support/users/kevinagar/) * Could you please try doing a fresh install of WP and UM and see if the issue still occur? * Regards, * Thread Starter [kevinagar](https://wordpress.org/support/users/kevinagar/) * (@kevinagar) * [6 years, 6 months ago](https://wordpress.org/support/topic/error-404-46/#post-12212338) * Hi completely removed everything Reinstalled WP 5.3 with the default theme ( twenty twenty) Installed UM with latest version Still getting the same error, page not found. Changed theme to Twenty Nineteen, same errors * Regards Kevin * Thread Starter [kevinagar](https://wordpress.org/support/users/kevinagar/) * (@kevinagar) * [6 years, 6 months ago](https://wordpress.org/support/topic/error-404-46/#post-12213026) * Enabling account activation email and saving gives error 404 for the URL [https://divejive.co.uk/wp-admin/admin.php?page=um_options&tab=email&email=checkmail_email](https://divejive.co.uk/wp-admin/admin.php?page=um_options&tab=email&email=checkmail_email) I don’t know if this helps. Regards Kevin * Plugin Contributor [Champ Camba](https://wordpress.org/support/users/champsupertramp/) * (@champsupertramp) * [6 years, 6 months ago](https://wordpress.org/support/topic/error-404-46/#post-12214348) * Hi [@kevinagar](https://wordpress.org/support/users/kevinagar/) * Could you please contact us via our website so I can investigate on your site directly? * [https://ultimatemember.com/contact/sales/](https://ultimatemember.com/contact/sales/) * Regards, * Thread Starter [kevinagar](https://wordpress.org/support/users/kevinagar/) * (@kevinagar) * [6 years, 6 months ago](https://wordpress.org/support/topic/error-404-46/#post-12220244) * Well, despite the problem not really being UM, [@champsupertramp](https://wordpress.org/support/users/champsupertramp/) kept at the problem and finally solve it. I contacted my Provider, Namecheap, and requested `mod_rewrite` to be installed. After a bit of looking into the problem Namecheap installed `mod_rewrite` and everything works as it should do. Thank you Champ Camba for getting to the bottom of the problem. Best regards Kevin Viewing 15 replies - 1 through 15 (of 15 total) The topic ‘Error 404’ is closed to new replies. * ![](https://ps.w.org/ultimate-member/assets/icon-256x256.png?rev=3160947) * [Ultimate Member – User Profile, Registration, Login, Member Directory, Content Restriction & Membership Plugin](https://wordpress.org/plugins/ultimate-member/) * [Frequently Asked Questions](https://wordpress.org/plugins/ultimate-member/#faq) * [Support Threads](https://wordpress.org/support/plugin/ultimate-member/) * [Active Topics](https://wordpress.org/support/plugin/ultimate-member/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/ultimate-member/unresolved/) * [Reviews](https://wordpress.org/support/plugin/ultimate-member/reviews/) ## Tags * [error 404](https://wordpress.org/support/topic-tag/error-404/) * 15 replies * 3 participants * Last reply from: [kevinagar](https://wordpress.org/support/users/kevinagar/) * Last activity: [6 years, 6 months ago](https://wordpress.org/support/topic/error-404-46/#post-12220244) * Status: resolved