Title: ERROR 500 – Internal Server Error
Last modified: August 22, 2016

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# ERROR 500 – Internal Server Error

 *  Resolved [slong5107](https://wordpress.org/support/users/slong5107/)
 * (@slong5107)
 * [11 years, 3 months ago](https://wordpress.org/support/topic/error-500-internal-server-error-36/)
 * My site [http://www.tusitainternational.net](http://www.tusitainternational.net)
   gave the above error after I activated Nextgen Gallery plugin. I currently disabled
   NG there but activate it at test site [http://test.tusitainternational.net](http://test.tusitainternational.net).
   The test site only has NG plugin activated using default Twenty Eleven theme.
   
   The site is using: Wordpress Version 4.1.1 Nextgen Gallery Version 2.0.77 Can’t
   remember NG version prior to update.
 * I contacted my hosting company Hostgator 3 times.
    First time the tech support
   said the problem was due to php memory limit & helped to increased it but the
   problem remained the same. Unfortunately the live chat was closed before I had
   a chance to feedback the outcome. Second time nothing was accomplished as the
   chat was terminated after I cleared my browser cache as advised by the tech support.
   Third time the tech support said the problem was due to a script in NG plugin&
   there was no further details she could retrieve from error log.
 * I hope someone could give me some pointers on how to fix this problem.
 * [https://wordpress.org/plugins/nextgen-gallery/](https://wordpress.org/plugins/nextgen-gallery/)

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Plugin Contributor [photocrati](https://wordpress.org/support/users/photocrati/)
 * (@photocrati)
 * [11 years, 3 months ago](https://wordpress.org/support/topic/error-500-internal-server-error-36/#post-5881647)
 * [@slong5107](https://wordpress.org/support/users/slong5107/) – I am a very long
   time customer of HostGator and have not seen any issues specifically related 
   to their services and NextGEN Gallery.
 * I suspect you are using the jQuery Updater plugin which is not compatible with
   NextGEN Gallery and has been known to cause a few different issues (this as noted
   by the reference to jQuery 2.1.3 on your site).
 * – Cais.
 *  Thread Starter [slong5107](https://wordpress.org/support/users/slong5107/)
 * (@slong5107)
 * [11 years, 3 months ago](https://wordpress.org/support/topic/error-500-internal-server-error-36/#post-5881703)
 * Confirmed jQuery Updater was the culprit. I did a network activation on it previously&
   hence was unaware of its present & thought NG was the only plugin still active
   during my troubleshooting.
    TQVM!
 *  Plugin Contributor [photocrati](https://wordpress.org/support/users/photocrati/)
 * (@photocrati)
 * [11 years, 3 months ago](https://wordpress.org/support/topic/error-500-internal-server-error-36/#post-5881728)
 * [@slong5107](https://wordpress.org/support/users/slong5107/) – We’re glad to 
   help … and happy to read all is working well for you now.
 * Thanks!
 * – Cais.
 * PS: Have you left a review? No worries one way or the other but if you haven’t
   we would appreciate the few moments of your time it would take.

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘ERROR 500 – Internal Server Error’ is closed to new replies.

 * ![](https://ps.w.org/nextgen-gallery/assets/icon-256x256.png?rev=2083961)
 * [Photo Gallery, Sliders, Proofing and Themes - NextGEN Gallery](https://wordpress.org/plugins/nextgen-gallery/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/nextgen-gallery/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/nextgen-gallery/)
 * [Active Topics](https://wordpress.org/support/plugin/nextgen-gallery/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/nextgen-gallery/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/nextgen-gallery/reviews/)

## Tags

 * [error 500](https://wordpress.org/support/topic-tag/error-500/)

 * 3 replies
 * 2 participants
 * Last reply from: [photocrati](https://wordpress.org/support/users/photocrati/)
 * Last activity: [11 years, 3 months ago](https://wordpress.org/support/topic/error-500-internal-server-error-36/#post-5881728)
 * Status: resolved