Title: Error 500 – Internal server error
Last modified: June 4, 2020

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# Error 500 – Internal server error

 *  [alex008](https://wordpress.org/support/users/alex008/)
 * (@alex008)
 * [6 years ago](https://wordpress.org/support/topic/error-500-internal-server-error-56/)
 * Hello Team,
    after activating your plugin Ocean Extra I get an error message 
   in the backend (the frontend still works):
 * Error 500 – Internal server error
 * Could you please tell me how can I solve this problem.
 * This is the info from Elementor information:
 * —————————————————————-
    == Server Environment == Operating System: Linux Software:
   Apache MySQL version: MySQL Community Server (GPL) v5.7.30 PHP Version: 7.4.5
   PHP Max Input Vars: 5000 PHP Max Post Size: 64M GD Installed: Yes ZIP Installed:
   Yes Write Permissions: All right Elementor Library: Connected
 * == WordPress Environment ==
    Version: 5.4.1 Site URL: [https://www.XXXXX](https://www.XXXXX)
   Home URL: [https://www.XXXXX](https://www.XXXXX) WP Multisite: No Max Upload 
   Size: 64 MB Memory limit: 512M Permalink Structure: /%postname%/ Language: de-
   DE Timezone: Europe/Berlin Debug Mode: Inactive
 * == Theme ==
    Name: OceanWP Version: 1.8.3 Author: Nick Child Theme: No
 * == User ==
    Role: administrator WP Profile lang: de_DE User Agent: Mozilla/5.0(
   Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/83.0.4103.61
   Safari/537.36
 * == Active Plugins ==
    Elementor Version: 2.9.11 Author: Elementor.com
 *  Fluent Forms – Best Form Plugin for WordPress
    Version: 3.5.6 Author: WP Fluent
   Forms
 *  NinjaFirewall (WP Edition)
    Version: 4.2.1 Author: The Ninja Technologies Network
 *  Ocean Custom Sidebar
    Version: 1.0.6 Author: OceanWP
 *  Ocean Modal Window
    Version: 1.1.0 Author: OceanWP
 *  Simple Side Tab
    Version: 1.2.1 Author: Scot Rumery
 * == Must-Use Plugins ==
    0-ninjafirewall.php Version: 1.0 Author: The Ninja Technologies
   Network
 * == Elements Usage ==
 *  wp-page : 5
    button : 1 heading : 1 icon-box : 3 text-editor : 4
 * == Log ==
 * PHP: showing 1 of 1PHP: 2020-05-22 13:18:54 [notice X 2][/homepages/7/d183421784/
   htdocs/XXXXX/wp-content/plugins/elementor/includes/api.php::160] Undefined index:
   pro_widgets [array (
    ‘trace’ => ‘ #0: Elementor\Core\Logger\Manager -> shutdown()‘,)]
 * Log: showing 1 of 12020-06-02 20:23:43 [info] Elementor data updater process 
   has been completed. [array (
    ‘plugin’ => ‘Elementor’, ‘from’ => ‘2.9.8’, ‘to’
   => ‘2.9.11’, )]
 * —————————————————————–
 * Thanks.
    Alex

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Plugin Author [Amit Singh](https://wordpress.org/support/users/apprimit/)
 * (@apprimit)
 * [6 years ago](https://wordpress.org/support/topic/error-500-internal-server-error-56/#post-12942260)
 * Hello Alex,
 * Can you please share the error log file?
 *  Thread Starter [alex008](https://wordpress.org/support/users/alex008/)
 * (@alex008)
 * [6 years ago](https://wordpress.org/support/topic/error-500-internal-server-error-56/#post-12942571)
 * Where do I find this file?
 *  Plugin Author [Amit Singh](https://wordpress.org/support/users/apprimit/)
 * (@apprimit)
 * [6 years ago](https://wordpress.org/support/topic/error-500-internal-server-error-56/#post-12942710)
 * Kindly follow this link – [https://codex.wordpress.org/WP_DEBUG](https://codex.wordpress.org/WP_DEBUG)

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Error 500 – Internal server error’ is closed to new replies.

 * ![](https://ps.w.org/ocean-extra/assets/icon.svg?rev=2814940)
 * [Ocean Extra](https://wordpress.org/plugins/ocean-extra/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/ocean-extra/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/ocean-extra/)
 * [Active Topics](https://wordpress.org/support/plugin/ocean-extra/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/ocean-extra/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/ocean-extra/reviews/)

 * 3 replies
 * 2 participants
 * Last reply from: [Amit Singh](https://wordpress.org/support/users/apprimit/)
 * Last activity: [6 years ago](https://wordpress.org/support/topic/error-500-internal-server-error-56/#post-12942710)
 * Status: not resolved