Title: Error 500! Internal Server Error! Help!!!
Last modified: August 20, 2016

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# Error 500! Internal Server Error! Help!!!

 *  [mahyarghassemian](https://wordpress.org/support/users/mahyarghassemian/)
 * (@mahyarghassemian)
 * [13 years, 7 months ago](https://wordpress.org/support/topic/error-500-internal-server-error-help/)
 * I was adding a new theme to my site, and all of a sudden, it crashed. Then, I
   went and visited my website (www.mahyarlaw.com) and I saw the 500 Internal Server
   Error. I found out that the only way to fix it was to log in to the hosting provider
   and delete the plugins. Unfortunately, I do not have access to my hosting provider,
   Rackspace, because I do not know the password. Is there any way of fixing this
   error without logging in to my hosting provider?

Viewing 3 replies - 1 through 3 (of 3 total)

 *  [Pioneer Web Design](https://wordpress.org/support/users/swansonphotos/)
 * (@swansonphotos)
 * [13 years, 7 months ago](https://wordpress.org/support/topic/error-500-internal-server-error-help/#post-3183482)
 * You have a common malware issue with this site:
 * [http://sitecheck.sucuri.net/results/mahyarlaw.com](http://sitecheck.sucuri.net/results/mahyarlaw.com)
 *  [L. Littlefield](https://wordpress.org/support/users/lchelak/)
 * (@lchelak)
 * [13 years, 7 months ago](https://wordpress.org/support/topic/error-500-internal-server-error-help/#post-3183489)
 * You’re definitely going to need the password to login. It’s a quick fix, however.
   Just go to your themes directory and delete the folder for the new theme.
 * Could you try doing a password reset from your host? I’m sure if you gave them
   a call they would be able to help you out.
 *  [Alex Tabony](https://wordpress.org/support/users/redm/)
 * (@redm)
 * [13 years, 7 months ago](https://wordpress.org/support/topic/error-500-internal-server-error-help/#post-3183500)
 * If you have FTP access you could use that to delete extra themes or plugin that
   you think are causing the problem. But if you don’t have control panel access
   I assume you don’t have FTP access either.
 * I can access your site map but not your robots.txt (assuming there is one).
 * I think you would be best off contacting the hosting provider and asking them
   to restore from backup.

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Error 500! Internal Server Error! Help!!!’ is closed to new replies.

 * In: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/)
 * 3 replies
 * 4 participants
 * Last reply from: [Alex Tabony](https://wordpress.org/support/users/redm/)
 * Last activity: [13 years, 7 months ago](https://wordpress.org/support/topic/error-500-internal-server-error-help/#post-3183500)
 * Status: not resolved

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