Error 500 (script-error) on accessing settings-page
-
Hi there!
I have just installed the plugin (2.5.17) and I am getting a scripting- error (500) while trying to access the settings- page (mydomain/edit.php?post_type=ai1ec_event&page=all-in-one-event-calendar-settings).
Already disabled all plugins and changed the theme back to “Twenty Twelve” with no change, so I thing it ist neither a plugin- nor a theme- conflict.
But maybe it’s important:
Theme: Cryout Creations Nirvana (1.3.3)
Activated plugins:- BestWebSoft Captcha (4.2.9)
- Collapse-O-Matic (1.7.4)
- BestWebSoft Contact Form (4.0.5)
- Cryout Creations Serious Theme Settings (0.5.7)
- Simple Share Buttons Adder (6.3.4)
- SiteOrigin Widgets Bundle (1.8.1)
- UltimatelySocial Social Media and Share Icons (1.6.5)
- Staff List (0.4.2)
- Widget Title Links (1.4.1)
- WP Dashboard Notes (1.0.8.2)
- WP-PostViews (1,74)
-
Hi falkr1979,
Can you please copy and paste the exact
-
error message
you get when you access your Settings?
For faster assistance, please log into your Timely account and open a ticket by clicking on the Get Help link, or click here: https://dashboard.time.ly/account/get-help
Please post your question again using the above link.
[ Moderator note: Signature redacted. ]
Hi falkr1979,
Apologies for your troubles. The error you are getting is most commonly caused by
1. Corrupted .htaccess file, or
2. Php memory limit exceededTo try the first step, we just need to remove and re-build your site’s .htaccess file. To do so, login to your wordpress installation via an FTP client, locate the .htaccess file, right-click it, and rename it “.htaccess.bak”. This essentially deletes your site’s .htaccess file, so we need to create a new one. Go into your WordPress admin area. Hover over Settings, and select Permalinks. Scroll down to the bottom of the page, and click Save Changes.
Test the Settings area of your Calendar next and see if you experience the same problem. If so, proceed to the next step:
Increase your site’s Php memory limit by editing the file wp-config.php (again, login via your FTP client) and add the following line just below the Php tag:
define(‘WP_MEMORY_LIMIT’, ’64M’);
Let me know if this resolves your issue, or if further troubleshooting is required.
[ Moderator note: Signature redacted. ]
Hi Sunny,
unfortunately I had no luck in following your instructions. Both changes had no influence to the error message.
No idea if this is important: by now, my wordpress- site is run as a sub-domain, so I have in fact two .htaccess files. Renamed both, but no new file was created. So the error occurs even without .htaccess files.
Maybe to add even more information: there is no problem in accessing other menu- items. From “All events” to “theme settings”, even widget creator and bookings…
Hello @falkr1979
For faster assistance, please log into your Timely account and open a ticket by clicking on the Get Help link, or click here: https://dashboard.time.ly/account/get-help.
[ Moderator note: Signature redacted. ]
Hello @falkr1979
My apologies. This issue should be fixed in our last release (a previous customer reported his issue, similar to this, was solved). There is a new release scheduled for today as well (March 27, 2017).
I recommend a manual upgrade as follows:
– Backup your current events by scrolling down to the bottom of your calendar and click on the [Subscribe] button, then click on “Add tovTimely Calendar” and download the events file (download.ics).
– Delete the file uninstall.php from the plugin directory that is currently on the server (found under /wp-content/plugins/all-in-one-event-calendar). Deleting this file ensures that when you uninstall the current version of the plugin, your event data and calendar settings will be preserved when you delete the plugin (don’t skip this step – it’s important!)
– Deactivate the All-in-One Event Calendar using your WordPress Dashboard.
– Delete the All-in-One Event Calendar using your WordPress Dashboard.
– Database -> wp_options, click option_name to sort and delete everything with ai1ec_, this will delete plugin settings but events will remain in the database.
– Now install the latest version.[ Moderator note: Signature redacted. ]
The topic ‘Error 500 (script-error) on accessing settings-page’ is closed to new replies.
