Title: Error 500 when running installer.php
Last modified: June 29, 2025

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# Error 500 when running installer.php

 *  Resolved [lanceh1412](https://wordpress.org/support/users/lanceh1412/)
 * (@lanceh1412)
 * [11 months, 1 week ago](https://wordpress.org/support/topic/error-500-when-running-installer-php/)
 * Hi,
 * I just tried to migrate my website and created the archive and installer. When
   I run the installer and click test database I get an error 500 message and the
   console says “No resource with given URL found”. It looks like it can’t connect
   to the database and yet I have check the db credentials and that all seems ok.
   My DB is MariaDB. Would that causes a problem? Does it have to be MySql?

Viewing 4 replies - 1 through 4 (of 4 total)

 *  Plugin Support [Bruce](https://wordpress.org/support/users/ninjateamwp/)
 * (@ninjateamwp)
 * [11 months, 1 week ago](https://wordpress.org/support/topic/error-500-when-running-installer-php/#post-18533334)
 * Hi [@lanceh1412](https://wordpress.org/support/users/lanceh1412/) ,
 * Thanks for coming today.
 * Please allow me to check this with our dev team, and get back to you soon.
 * Regards.
 *  [alina98](https://wordpress.org/support/users/alina98/)
 * (@alina98)
 * [11 months, 1 week ago](https://wordpress.org/support/topic/error-500-when-running-installer-php/#post-18534247)
 * Hi [@lanceh1412](https://wordpress.org/support/users/lanceh1412/) ,
 * Since this is not a general issue, kindly reach our technical team to receive
   assistance:
 * ninjateam.org/support
 * Regards.
 *  Thread Starter [lanceh1412](https://wordpress.org/support/users/lanceh1412/)
 * (@lanceh1412)
 * [11 months, 1 week ago](https://wordpress.org/support/topic/error-500-when-running-installer-php/#post-18534420)
 * Ok. It looks like I need to purchase support. Is that correct? It asks me for
   purchase details. If I purchase the plugin do I get support or is that different?
 *  [alina98](https://wordpress.org/support/users/alina98/)
 * (@alina98)
 * [11 months, 1 week ago](https://wordpress.org/support/topic/error-500-when-running-installer-php/#post-18534467)
 * Hi [@lanceh1412](https://wordpress.org/support/users/lanceh1412/) ,
 * No, you do not need to purchase support as you are on the free-plugin.
 * Regards.

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Error 500 when running installer.php’ is closed to new replies.

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 * 5 replies
 * 3 participants
 * Last reply from: [alina98](https://wordpress.org/support/users/alina98/)
 * Last activity: [11 months, 1 week ago](https://wordpress.org/support/topic/error-500-when-running-installer-php/#post-18534467)
 * Status: resolved