Title: Error 500 when upgrading
Last modified: October 10, 2018

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# Error 500 when upgrading

 *  Resolved [olivierdutel](https://wordpress.org/support/users/olivierdutel/)
 * (@olivierdutel)
 * [7 years, 8 months ago](https://wordpress.org/support/topic/error-500-when-upgrading/)
 * Hi all,
    I had an issue when upgrading Ultimate FAQ : error 500 whith all domain
   pages. I tried to FTP remove the plugin : problem resolved. I tried to reinstall
   from repository : error 500 I had to remove it again. My config : WordPress 4.9.8
   with HelpGuru Child Theme (it was working fine before i tried to upgrade) Any
   idea ?

Viewing 1 replies (of 1 total)

 *  [etoilewebdesign](https://wordpress.org/support/users/etoilewebdesign/)
 * (@etoilewebdesign)
 * [7 years, 8 months ago](https://wordpress.org/support/topic/error-500-when-upgrading/#post-10768468)
 * Hi olivierdutel,
 * An HTTP 500 error/internal server error, is a vague error that doesn’t really
   explain what’s causing it. What we’ve found in the past is that it’s usually 
   caused by either a mess-up in some plugin code or conflicting code between two
   plugins. We did some digging through the WordPress forums (looking at threads
   like the one here: [https://wordpress.org/support/topic/wordpress-is-currently-unable-to-handle-this-request/](https://wordpress.org/support/topic/wordpress-is-currently-unable-to-handle-this-request/))
   and that does seem to be the consensus. Could you try disabling all the other
   plugins besides ours and then try updating the plugin and see if that makes a
   difference?
 * What we’ve also found in the past is that, if you’re using some kind of page 
   builder or visual composer, and you’re placing the shortcode in there, then that
   can cause a conflict. As you already mentioned that you’re using one, then please
   try deactivating the page builder for the page the catalog shortcode is on, to
   see if that makes a difference.

Viewing 1 replies (of 1 total)

The topic ‘Error 500 when upgrading’ is closed to new replies.

 * ![](https://ps.w.org/ultimate-faqs/assets/icon-128x128.png?rev=1803957)
 * [Ultimate FAQ Accordion Plugin](https://wordpress.org/plugins/ultimate-faqs/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/ultimate-faqs/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/ultimate-faqs/)
 * [Active Topics](https://wordpress.org/support/plugin/ultimate-faqs/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/ultimate-faqs/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/ultimate-faqs/reviews/)

## Tags

 * [upgrade](https://wordpress.org/support/topic-tag/upgrade/)

 * 1 reply
 * 2 participants
 * Last reply from: [etoilewebdesign](https://wordpress.org/support/users/etoilewebdesign/)
 * Last activity: [7 years, 8 months ago](https://wordpress.org/support/topic/error-500-when-upgrading/#post-10768468)
 * Status: resolved