Title: Error: 504 Gateway Timeout Last modified: August 31, 2016 --- # Error: 504 Gateway Timeout * Resolved [pguarnieri](https://wordpress.org/support/users/pguarnieri/) * (@pguarnieri) * [10 years ago](https://wordpress.org/support/topic/error-504-gateway-timeout-1/) * Hello, * I am a new user and I have just started trying to use this plug-in to publish on Apple News. I managed to successfully publish an article before, however I don’t seem to be able to publish another one as when I click to publish the page seem to load for a very long time until I get a blank page with the error:“ Gateway Timeout The gateway did not receive a timely response from the upstream server or application.” * I was wondering if there is a way I can solve this issue. My impression is that it is related to the post being very long, it can be found here: [http://pguarnieri.me/2015/05/19/the-end-of-the-world-argentina-south-georgia-antarctica/](http://pguarnieri.me/2015/05/19/the-end-of-the-world-argentina-south-georgia-antarctica/) * Please let me know if I can do something about it, I’m not very technical regarding these things so sorry in advance if it’s something silly. * Thank you. * [https://wordpress.org/plugins/publish-to-apple-news/](https://wordpress.org/plugins/publish-to-apple-news/) Viewing 11 replies - 1 through 11 (of 11 total) * Plugin Author [Bradford Campeau-Laurion](https://wordpress.org/support/users/potatomaster/) * (@potatomaster) * [10 years ago](https://wordpress.org/support/topic/error-504-gateway-timeout-1/#post-7407224) * Please set Use Remote Images to ‘yes’ in the Apple News plugin settings and see if that resolves this for you. * Thread Starter [pguarnieri](https://wordpress.org/support/users/pguarnieri/) * (@pguarnieri) * [10 years ago](https://wordpress.org/support/topic/error-504-gateway-timeout-1/#post-7407226) * I have just tried, and I got same error. Is there anything else I can try? Thank you. * Plugin Author [Bradford Campeau-Laurion](https://wordpress.org/support/users/potatomaster/) * (@potatomaster) * [10 years ago](https://wordpress.org/support/topic/error-504-gateway-timeout-1/#post-7407229) * You’ll need to reach out to your hosting provider unfortunately. They may be blocking the service. * Thread Starter [pguarnieri](https://wordpress.org/support/users/pguarnieri/) * (@pguarnieri) * [10 years ago](https://wordpress.org/support/topic/error-504-gateway-timeout-1/#post-7407231) * OK, I will try to contact them. I thought it could be something else since it managed to post the shorter article. Thank you. * Thread Starter [pguarnieri](https://wordpress.org/support/users/pguarnieri/) * (@pguarnieri) * [10 years ago](https://wordpress.org/support/topic/error-504-gateway-timeout-1/#post-7407272) * Hello again, I managed to contact my hosting provider. They said that in fact they were limiting the process time. They managed to extend that time for this particular case, but I now seem to get two different errors. This time not a server one, but they seem related to the plug-in / Apple News APIs and they appear on the Apple News section of WordPress on top of the list of my posts. The errors are: * “The following components are unsupported by Apple News and were removed: meta, meta, meta, meta, … img, a, div, …” (This is a much longer string with many meta img a or div elements) * “There has been an error with the API. Please make sure your API settings are correct and try again: There has been an error with your request: Operation timed out after 30959 milliseconds with 0 out of -1 bytes received” * If I try multiple times, the first former error above only varies in length, whereas the latter stay the same (except the milliseconds count which varies a little). Is that indeed an issue with the plugin or Apple News, or would you think that it still is the hosting provider? Many thanks again. * Plugin Author [Bradford Campeau-Laurion](https://wordpress.org/support/users/potatomaster/) * (@potatomaster) * [10 years ago](https://wordpress.org/support/topic/error-504-gateway-timeout-1/#post-7407275) * If you have enabled remote images, you should not be getting a timeout error. However, that would be caused by your hosting provider. * With regards to the first issue, it sounds like your HTML is producing invalid Apple News format. Can you please post the list of plugins you have enabled and a link to the post in question? * Thread Starter [pguarnieri](https://wordpress.org/support/users/pguarnieri/) * (@pguarnieri) * [10 years ago](https://wordpress.org/support/topic/error-504-gateway-timeout-1/#post-7407278) * I am now keeping the remote images option enabled. * The plugins enabled are only yours for Apple News and Jetpack. The post is: [http://pguarnieri.me/2015/05/19/the-end-of-the-world-argentina-south-georgia-antarctica/](http://pguarnieri.me/2015/05/19/the-end-of-the-world-argentina-south-georgia-antarctica/) * I didn’t add any particular html piece, could anything else be the reason? * If I manage to solve this first issue about html, I can try to ask the provider to extend the timeout time a bit more for this specific case. * Thank you. * Plugin Author [Bradford Campeau-Laurion](https://wordpress.org/support/users/potatomaster/) * (@potatomaster) * [10 years ago](https://wordpress.org/support/topic/error-504-gateway-timeout-1/#post-7407281) * The error is coming from the Jetpack gallery. It adds microdata (like meta itemprops) that isn’t yet supported by the plugin. I’ve added a ticket for this here to be addressed in a future version: * [https://github.com/alleyinteractive/apple-news/issues/174](https://github.com/alleyinteractive/apple-news/issues/174) * Thread Starter [pguarnieri](https://wordpress.org/support/users/pguarnieri/) * (@pguarnieri) * [10 years ago](https://wordpress.org/support/topic/error-504-gateway-timeout-1/#post-7407283) * Thank you, deactivating Jetpack indeed only leaves the second error. Hopefully the Apple News publishing will be smoother soon. Thanks again for the support. * Plugin Author [Bradford Campeau-Laurion](https://wordpress.org/support/users/potatomaster/) * (@potatomaster) * [10 years ago](https://wordpress.org/support/topic/error-504-gateway-timeout-1/#post-7407288) * It’s actually smooth for thousands of users. Unfortunately, we can’t guarantee compatibility with every WordPress plugin. Jetpack is a common one, of course, so we will certainly add support as time permits. * Plugin Author [Bradford Campeau-Laurion](https://wordpress.org/support/users/potatomaster/) * (@potatomaster) * [10 years ago](https://wordpress.org/support/topic/error-504-gateway-timeout-1/#post-7407534) * Closing since there has been no further follow up on this issue. Viewing 11 replies - 1 through 11 (of 11 total) The topic ‘Error: 504 Gateway Timeout’ is closed to new replies. * ![](https://ps.w.org/publish-to-apple-news/assets/icon-256x256.png?rev=3017580) * [Publish To Apple News](https://wordpress.org/plugins/publish-to-apple-news/) * [Frequently Asked Questions](https://wordpress.org/plugins/publish-to-apple-news/#faq) * [Support Threads](https://wordpress.org/support/plugin/publish-to-apple-news/) * [Active Topics](https://wordpress.org/support/plugin/publish-to-apple-news/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/publish-to-apple-news/unresolved/) * [Reviews](https://wordpress.org/support/plugin/publish-to-apple-news/reviews/) ## Tags * [gateway timeout](https://wordpress.org/support/topic-tag/gateway-timeout/) * [long post](https://wordpress.org/support/topic-tag/long-post/) * 11 replies * 2 participants * Last reply from: [Bradford Campeau-Laurion](https://wordpress.org/support/users/potatomaster/) * Last activity: [10 years ago](https://wordpress.org/support/topic/error-504-gateway-timeout-1/#post-7407534) * Status: resolved