Title: Error 504 – Gateway timeout while import Last modified: December 11, 2021 --- # Error 504 – Gateway timeout while import * Resolved [unimawb](https://wordpress.org/support/users/unimawb/) * (@unimawb) * [4 years, 5 months ago](https://wordpress.org/support/topic/error-504-gateway-timeout-while-import/) * Hi, * In an attempt to import 1000 users, only 65 users were imported, and the process was terminated with the error “Error 504 – Gateway Timeout”. * PHP Version 7.4.3 Server FPM/FastCGI max_execution_time is set to 1200 memory_limit to 512 * What can be done to make the whole import without problems? * Thanks in advance Viewing 7 replies - 1 through 7 (of 7 total) * Plugin Author [Javier Carazo](https://wordpress.org/support/users/carazo/) * (@carazo) * [4 years, 5 months ago](https://wordpress.org/support/topic/error-504-gateway-timeout-while-import/#post-15154997) * [@unimawb](https://wordpress.org/support/users/unimawb/), * The problem is that you are using some kind of proxy, like nginx, and the import is being stopped because of it. * Ask your hosting to increase max execution time not only in PHP, also in other componentes. * [mahyulan](https://wordpress.org/support/users/mahyulan/) * (@mahyulan) * [4 years, 4 months ago](https://wordpress.org/support/topic/error-504-gateway-timeout-while-import/#post-15231207) * Hello, * I have same problem. 502 or 503 errors on nginx. My provider changed all kind of settings to no avail. Can you be more speficied what settings to change? * Plugin Author [Javier Carazo](https://wordpress.org/support/users/carazo/) * (@carazo) * [4 years, 4 months ago](https://wordpress.org/support/topic/error-504-gateway-timeout-while-import/#post-15232483) * The plugin makes an import that is a very long task. So you have to increase all execution time. * Anyway, we are working on a new version that will prepare a batch importer to prevent these problems of limits. * [mahyulan](https://wordpress.org/support/users/mahyulan/) * (@mahyulan) * [4 years, 4 months ago](https://wordpress.org/support/topic/error-504-gateway-timeout-while-import/#post-15232624) * Hi Javier, * My provider CloudWays has set all settings to almost limitless, but when starting an import of a small 21kB file with 20 users, the back-end keeps waiting and is never coming back. Strangely enough though by forcing the browser to reload it seems that the users have been imported. But I don’t know if all is complete. * Plugin Author [Javier Carazo](https://wordpress.org/support/users/carazo/) * (@carazo) * [4 years, 4 months ago](https://wordpress.org/support/topic/error-504-gateway-timeout-while-import/#post-15234631) * The problem as I told is how the plugin works. We are improving it by making a JS call but now, only the export works in this way. * The import works in the old style trying to do it in a very long step. * If you have a proxy… you can have those problems you are telling me. * We have not much time but this is important so we expect to have it ready soon. * [wanderer0621](https://wordpress.org/support/users/wanderer0621/) * (@wanderer0621) * [3 years, 12 months ago](https://wordpress.org/support/topic/error-504-gateway-timeout-while-import/#post-15707514) * Hi.. would uploading the user import file to the server and run it that way help in the process of creating users? * Plugin Author [Javier Carazo](https://wordpress.org/support/users/carazo/) * (@carazo) * [3 years, 11 months ago](https://wordpress.org/support/topic/error-504-gateway-timeout-while-import/#post-15715995) * No, the time would be the same. The bottle neck here is the database insertions. * Anyway, I hope soon to have the async import done. Sorry for all the incoveniences. Viewing 7 replies - 1 through 7 (of 7 total) The topic ‘Error 504 – Gateway timeout while import’ is closed to new replies. * ![](https://ps.w.org/import-users-from-csv-with-meta/assets/icon-256x256.png? rev=1174343) * [Import and export users and customers](https://wordpress.org/plugins/import-users-from-csv-with-meta/) * [Frequently Asked Questions](https://wordpress.org/plugins/import-users-from-csv-with-meta/#faq) * [Support Threads](https://wordpress.org/support/plugin/import-users-from-csv-with-meta/) * [Active Topics](https://wordpress.org/support/plugin/import-users-from-csv-with-meta/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/import-users-from-csv-with-meta/unresolved/) * [Reviews](https://wordpress.org/support/plugin/import-users-from-csv-with-meta/reviews/) * 7 replies * 4 participants * Last reply from: [Javier Carazo](https://wordpress.org/support/users/carazo/) * Last activity: [3 years, 11 months ago](https://wordpress.org/support/topic/error-504-gateway-timeout-while-import/#post-15715995) * Status: resolved