Title: Error
Last modified: August 30, 2016

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# Error

 *  [bengt.henriksson](https://wordpress.org/support/users/bengthenriksson/)
 * (@bengthenriksson)
 * [10 years, 6 months ago](https://wordpress.org/support/topic/error-693/)
 * Hi,
 * I get this error message when I try to do a payment with your plugin.
 * ErrorCode: Unable to translate supermerchant to submerchant, please check currency
   code and merchant ID
 * What should I do to make this right?
 * /Bengt
 * [https://wordpress.org/plugins/woocommerce-netsaxept/](https://wordpress.org/plugins/woocommerce-netsaxept/)

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Plugin Author [Infoway LLC](https://wordpress.org/support/users/iwcontribution/)
 * (@iwcontribution)
 * [10 years, 6 months ago](https://wordpress.org/support/topic/error-693/#post-6804449)
 * Hi Bengt Henriksson,
 * The error occurred for the wrong configuration of the merchant.
    Please check
   the below message we got from the API.
 * The MerchantTranslationException is an indication that the merchant has not been
   correctly registered for the current usage. If you get this exception, and you
   think it is in error, please contact BBS support. This exception should be logged.
 * Please let us know if you have any doubt.
 * _[ [Signature moderated](http://codex.wordpress.org/Forum_Welcome#Signatures)]_
 *  [sitolo](https://wordpress.org/support/users/sitolo/)
 * (@sitolo)
 * [10 years, 3 months ago](https://wordpress.org/support/topic/error-693/#post-6804527)
 * I get the same message with payments in my webshop.
 * ErrorCode: Unable to translate supermerchant to submerchant, please check currency
   code and merchant ID
 * My merchant config is correct.
 * The plugin in WP shows it needs update, the wersion is 0.0
    The update works,
   but returns to version 0.0
 * The support team at my supplier can not help me.
 * Can someone please help me, I will be very grateful.

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Error’ is closed to new replies.

 * ![](https://s.w.org/plugins/geopattern-icon/woocommerce-netsaxept_b0bea4.svg)
 * [Woocommerce Netaxept](https://wordpress.org/plugins/woocommerce-netsaxept/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce-netsaxept/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/woocommerce-netsaxept/)
 * [Active Topics](https://wordpress.org/support/plugin/woocommerce-netsaxept/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce-netsaxept/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/woocommerce-netsaxept/reviews/)

 * 2 replies
 * 3 participants
 * Last reply from: [sitolo](https://wordpress.org/support/users/sitolo/)
 * Last activity: [10 years, 3 months ago](https://wordpress.org/support/topic/error-693/#post-6804527)
 * Status: not resolved