Title: Error #803
Last modified: August 24, 2016

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# Error #803

 *  Resolved [The Bean](https://wordpress.org/support/users/the-bean/)
 * (@the-bean)
 * [11 years, 1 month ago](https://wordpress.org/support/topic/error-803/)
 * I have to admit I’m not a so much into Social Media/Marketing but I added this
   plugin into a clients site and it never missed a beat!
    [https://www.facebook.com/BizName](https://www.facebook.com/BizName)
 * Attempted to install it on another client site (pointing to [https://www.facebook.com/name.name](https://www.facebook.com/name.name))
   and received:
 * Unable to display Facebook posts.
    Error: (#803) Cannot query users by their 
   username (name.name) Type: OAuthException Code: 803 Please refer to our Error
   Message Reference.
 * I’ve spent hours reviewing forums and updating my Facebook account to see if 
   I changed some settings that it would work (as a test) but it too failed.
 * I’m at a loss.
    Any advice would be welcome.
 * [https://wordpress.org/plugins/custom-facebook-feed/](https://wordpress.org/plugins/custom-facebook-feed/)

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Plugin Author [smashballoon](https://wordpress.org/support/users/smashballoon/)
 * (@smashballoon)
 * [11 years, 1 month ago](https://wordpress.org/support/topic/error-803/#post-6080989)
 * Hey Bean,
 * Is the Facebook page you’re having trouble displaying the posts from actually
   a personal Facebook profile, or is it a Facebook page? You’re not able to display
   the posts from a personal Facebook profile due to Facebook privacy restrictions,
   so the plugin is only able to display posts from a public page or open group.
   See #1 of [this FAQ](https://smashballoon.com/facebook-feed-doesnt-show-can-see-like-box-posts-gives/)
   for more information.
 * If it’s not a profile, and is in fact a business page, then could you refer to#
   2 in that FAQ and check that there are any restrictions on the page? If there
   aren’t any restrictions and you’re still having problems then just let me know
   the link to the Facebook page and I can let you know what the problem is. If 
   you don’t want to send it here then you can send it to me privately via the [Support form](https://smashballoon.com/custom-facebook-feed/support/)
   on our website.
 * Let me know if that helps.
 * John
 *  Plugin Author [smashballoon](https://wordpress.org/support/users/smashballoon/)
 * (@smashballoon)
 * [11 years ago](https://wordpress.org/support/topic/error-803/#post-6081119)
 * I’m marking this as resolved as it was resolved via email. For anyone else having
   the same problem, the issue was that the Facebook page that Bean was trying to
   display posts from was actually a personal profile.
 * John

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Error #803’ is closed to new replies.

 * ![](https://ps.w.org/custom-facebook-feed/assets/icon-256x256.png?rev=2700775)
 * [Smash Balloon Social Post Feed - Simple Social Feeds for WordPress](https://wordpress.org/plugins/custom-facebook-feed/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/custom-facebook-feed/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/custom-facebook-feed/)
 * [Active Topics](https://wordpress.org/support/plugin/custom-facebook-feed/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/custom-facebook-feed/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/custom-facebook-feed/reviews/)

 * 2 replies
 * 2 participants
 * Last reply from: [smashballoon](https://wordpress.org/support/users/smashballoon/)
 * Last activity: [11 years ago](https://wordpress.org/support/topic/error-803/#post-6081119)
 * Status: resolved