Title: Error Activating 2FA Last modified: August 20, 2021 --- # Error Activating 2FA * Resolved [Mole99](https://wordpress.org/support/users/mole99/) * (@mole99) * [4 years, 9 months ago](https://wordpress.org/support/topic/error-activating-2fa-3/) * I have web hosting [http://www.mortenleine.com](http://www.mortenleine.com). Uses WordPress with plugin Wordfence 7.5.5. I have been told that I can now enable 2-step sign-in. When I try to set this up, I get an error message that the server time and authenticator app don’t match. (Error Activating 2FA The code provided does not match the expected value. Please verify that the time on your authenticator device is correct and that this server’s time is correct.) * In the setting for the plugin, the following times are defined: * Server Time: 2021-08-20 11:55:07 UTC (2021-08-20 11:55:07 UTC+0) Browser Time: Fri, 20 Aug 2021 11:57:01 GMT (Fri Aug 20 2021 13:57:01 GMT+0200 (sentraleuropeisk sommertid)) Corrected Time (NTP): 2021-08-20 11:55:07 UTC (2021-08-20 11:55:07 UTC+0) * As you can see, there is a difference between server time and “real time” Do you have any good tips on how it might be possible to set up this 2-step login? Who else can I ask about this? * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Ferror-activating-2fa-3%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 5 replies - 1 through 5 (of 5 total) * [ddapson](https://wordpress.org/support/users/ddapson/) * (@ddapson) * [4 years, 9 months ago](https://wordpress.org/support/topic/error-activating-2fa-3/#post-14788998) * I am having the same issue, there is a 6 hour difference between my server and browser times: * Server Time: 2021-08-20 15:57:13 UTC (2021-08-20 09:57:13 America/Denver) Browser Time: Fri, 20 Aug 2021 15:57:16 GMT (Fri Aug 20 2021 09:57:16 GMT-0600 (Mountain Daylight Time)) Detected IP: 184.155.64.114 * [ddapson](https://wordpress.org/support/users/ddapson/) * (@ddapson) * [4 years, 9 months ago](https://wordpress.org/support/topic/error-activating-2fa-3/#post-14789001) * I forgot to click the notify so I’m sending this again to get response notifications * Plugin Support [wfphil](https://wordpress.org/support/users/wfphil/) * (@wfphil) * [4 years, 9 months ago](https://wordpress.org/support/topic/error-activating-2fa-3/#post-14789107) * Hi [@mole99](https://wordpress.org/support/users/mole99/) * I would like to have a look at your Wordfence diagnostics report. Please go to the top of the “**_Diagnostics_**” tab on the Wordfence “**_Tools_**” page. There will be a “**_SEND REPORT BY EMAIL_**” button to send the diagnostics report. Enter **_wftest [at] wordfence [dot] com_** as the email and **_mole99_** as the forum username please. * Once you have emailed me the diagnostics report can you reply here to let me know that it has been sent. This is important in the unlikely event that your installation of WordPress is having an issue with sending mail. * Hi [@ddapson](https://wordpress.org/support/users/ddapson/) * As per forum guidelines below please open your own topic: * _**“Unless users have the exact same version of WordPress on the same physical server hosted by the same hosts with the same plugins, theme, and configurations, then the odds are the solution for one user will not be the same for another. For this reason, we recommend people start their own topics.”**_ * Thread Starter [Mole99](https://wordpress.org/support/users/mole99/) * (@mole99) * [4 years, 9 months ago](https://wordpress.org/support/topic/error-activating-2fa-3/#post-14789304) * Hi [@wfphil](https://wordpress.org/support/users/wfphil/) * Thanks for looking into this. * The email has been sent. * Best regards * Morten * Plugin Support [wfphil](https://wordpress.org/support/users/wfphil/) * (@wfphil) * [4 years, 9 months ago](https://wordpress.org/support/topic/error-activating-2fa-3/#post-14799311) * Hi [@mole99](https://wordpress.org/support/users/mole99/) * Thank you for the report. * Your server time is correct so you will need to check your phone or tablet. * 1) In the date and time settings on the phone or tablet make sure they are synchronized correctly to the correct date and time in your time zone. * 2) Install any pending phone or tablet operating system updates. ​ 3) Make sure the authentication application is using the latest version. ​ 4) Remove the entry for Wordfence in the authentication application. ​ 5) Turn your phone or tablet fully off and on again. ​ 6) Reload the **_Login Security_** >> **_Two-Factor Authentication_** page again to create a new QR code. ​ 7) Try to set it up again.​ 8) If that still fails then you will likely have to delete the authentication application and start again. If you have many entries in your authentication application that can’t be backed up then you could try a separate, different application just for Wordfence. Viewing 5 replies - 1 through 5 (of 5 total) The topic ‘Error Activating 2FA’ is closed to new replies. * ![](https://ps.w.org/wordfence/assets/icon.svg?rev=2070865) * [Wordfence Security - Firewall, Malware Scan, and Login Security](https://wordpress.org/plugins/wordfence/) * [Frequently Asked Questions](https://wordpress.org/plugins/wordfence/#faq) * [Support Threads](https://wordpress.org/support/plugin/wordfence/) * [Active Topics](https://wordpress.org/support/plugin/wordfence/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/wordfence/unresolved/) * [Reviews](https://wordpress.org/support/plugin/wordfence/reviews/) ## Tags * [2fa](https://wordpress.org/support/topic-tag/2fa/) * 5 replies * 3 participants * Last reply from: [wfphil](https://wordpress.org/support/users/wfphil/) * Last activity: [4 years, 9 months ago](https://wordpress.org/support/topic/error-activating-2fa-3/#post-14799311) * Status: resolved