Title: Error Activating 2FA: device time
Last modified: July 14, 2019

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# Error Activating 2FA: device time

 *  Resolved [7107 Digital](https://wordpress.org/support/users/7107digital/)
 * (@7107digital)
 * [6 years, 11 months ago](https://wordpress.org/support/topic/error-activating-2fa-device-time/)
 * I’m having a problem adding a client to 2FA. I get an error that says, “Error
   Activating 2FA – The code provided does not match the expected value. Please 
   verify that the time on your authenticator device is correct and that this server’s
   time is correct.”
 * It works perfectly fine for 2 other users on the site, but not the client’s.

Viewing 3 replies - 1 through 3 (of 3 total)

 *  [WFGerroald](https://wordpress.org/support/users/wfgerald/)
 * (@wfgerald)
 * [6 years, 10 months ago](https://wordpress.org/support/topic/error-activating-2fa-device-time/#post-11733512)
 * Hey [@7107digital](https://wordpress.org/support/users/7107digital/),
 * What type of device is the user with the issue using? Since it’s working for 
   others and not them it indicates that their device time isn’t in sync with the
   server time. The app-based TOTP method is time sensitive, the device and server
   time need to be in sync to work.
 * Please let me know.
 * Thanks,
 * Gerroald
 *  [bambambiedermann](https://wordpress.org/support/users/bambambiedermann/)
 * (@bambambiedermann)
 * [6 years, 9 months ago](https://wordpress.org/support/topic/error-activating-2fa-device-time/#post-11836770)
 * Having Same Issue…
 * Server Time: 2019-08-16 00:12:06 UTC (2019-08-16 10:12:06 UTC+10)
    Browser Time:
   Fri, 16 Aug 2019 00:12:07 GMT (Fri Aug 16 2019 10:12:07 GMT+1000 (AEST)) Corrected
   Time (WF): 2019-08-16 00:12:07 UTC (2019-08-16 10:12:07 UTC+10)
 *  [WFSupport](https://wordpress.org/support/users/wfsupport/)
 * (@wfsupport)
 * [6 years, 9 months ago](https://wordpress.org/support/topic/error-activating-2fa-device-time/#post-11837470)
 * [@bambambiedermann](https://wordpress.org/support/users/bambambiedermann/) Please
   open your own post about your issue.
    Thanks Tim

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Error Activating 2FA: device time’ is closed to new replies.

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 * 3 replies
 * 4 participants
 * Last reply from: [WFSupport](https://wordpress.org/support/users/wfsupport/)
 * Last activity: [6 years, 9 months ago](https://wordpress.org/support/topic/error-activating-2fa-device-time/#post-11837470)
 * Status: resolved