Title: Error adding access code from my premium account
Last modified: February 26, 2019

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# Error adding access code from my premium account

 *  Resolved [adkoen](https://wordpress.org/support/users/adkoen/)
 * (@adkoen)
 * [7 years, 3 months ago](https://wordpress.org/support/topic/error-adding-access-code-from-my-premium-account/)
 * When entering the access code from my premium Cleantalk subscription I get this
   error message in WordPress admin:
    Error occured while automatically gettings
   access key. Error: SERVER_ERROR NO: 5 MSG: An account connected to site already
   exists. Please restore access to the account [https://cleantalk.org/my/reset_password](https://cleantalk.org/my/reset_password)
   You can get support any time here: [https://wordpress.org/support/plugin/cleantalk-spam-protect](https://wordpress.org/support/plugin/cleantalk-spam-protect).
 * I can be wrong, but I don’t know about any other account. If it exists, it may
   be deleted. I want to use a current open slot from my current Cleantalk subscription.
 * thanks,
    Koen.
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Ferror-adding-access-code-from-my-premium-account%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Thread Starter [adkoen](https://wordpress.org/support/users/adkoen/)
 * (@adkoen)
 * [7 years, 3 months ago](https://wordpress.org/support/topic/error-adding-access-code-from-my-premium-account/#post-11250418)
 * Got it fixed! Thank you.
 *  Plugin Support [amagsumov](https://wordpress.org/support/users/amagsumov/)
 * (@amagsumov)
 * [7 years, 3 months ago](https://wordpress.org/support/topic/error-adding-access-code-from-my-premium-account/#post-11250456)
 * You are welcome.
 * Feel free to contact us.
 * Best regards.

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Error adding access code from my premium account’ is closed to new replies.

 * ![](https://ps.w.org/cleantalk-spam-protect/assets/icon-256x256.gif?rev=3539767)
 * [Anti-Spam by CleanTalk. Spam Firewall & protection](https://wordpress.org/plugins/cleantalk-spam-protect/)
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 * [Unresolved Topics](https://wordpress.org/support/plugin/cleantalk-spam-protect/unresolved/)
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 * 2 replies
 * 2 participants
 * Last reply from: [amagsumov](https://wordpress.org/support/users/amagsumov/)
 * Last activity: [7 years, 3 months ago](https://wordpress.org/support/topic/error-adding-access-code-from-my-premium-account/#post-11250456)
 * Status: resolved