Title: Error applying discount code [1] Last modified: August 21, 2016 --- # Error applying discount code [1] * Resolved [davidi@lollylegs.com](https://wordpress.org/support/users/davidilollylegscom/) * (@davidilollylegscom) * [13 years ago](https://wordpress.org/support/topic/error-applying-discount-code-1/) * Hi, * I have added discount code called “renew”. If I click apply discount and type in “renew” and click the Apply button, I get a popup error message saying “Error applying discount code [1]” and the discount is not applied. Any ideas what could cause this ? * thanks Dave * [http://wordpress.org/extend/plugins/paid-memberships-pro/](http://wordpress.org/extend/plugins/paid-memberships-pro/) Viewing 6 replies - 1 through 6 (of 6 total) * [PMPro-Lisa](https://wordpress.org/support/users/pmpro-lisa/) * (@pmpro-lisa) * [13 years ago](https://wordpress.org/support/topic/error-applying-discount-code-1/#post-3797628) * Hi Dave, * First verify that you are not trying to check out using a discount code for a level that you already have access to. * Make sure that all is set up correctly per my answer to your other thread first– I recommend that you sign up for our documentation – see: * [http://www.paidmembershipspro.com/support/](http://www.paidmembershipspro.com/support/) * and just review all of the setup steps. * We’ll also be adding more tutorials and documentation to our new website in the next week, so be sure to subscribe to our blog and sign up. * If you would like more guidance or hands on help implementing this solution with Paid Memberships Pro, please sign up at [http://www.paidmembershipspro.com/pricing](http://www.paidmembershipspro.com/pricing). * Thread Starter [davidi@lollylegs.com](https://wordpress.org/support/users/davidilollylegscom/) * (@davidilollylegscom) * [13 years ago](https://wordpress.org/support/topic/error-applying-discount-code-1/#post-3797678) * Thanks Lisa, * I have no members set up, because of this and my other link back to Levels problem I can’t set any up (ie. Member list is empty) so it can’t be accessing an existing level. * I have viewed the documentation you recommended previously but it didn’t really help with this. * I would love to sign up however this is a non profit site I am writing for free for a local social football club. If this was for profit I would definitely pay as you deserve it. Anyway, I’ll battle on for a while. * thanks Dave * [PMPro-Lisa](https://wordpress.org/support/users/pmpro-lisa/) * (@pmpro-lisa) * [13 years ago](https://wordpress.org/support/topic/error-applying-discount-code-1/#post-3797712) * Dave, * I’ve answered your question about the member levels here: * [http://wordpress.org/support/topic/paypal-button-always-redirects-back-to-membership-levels](http://wordpress.org/support/topic/paypal-button-always-redirects-back-to-membership-levels) * So I’m going to close this thread. * You’ll may want to add a few users as subscribers manually and assign them some levels in order to further test this, so you better understand how it works. * If you would like more guidance or hands on help implementing this solution with Paid Memberships Pro, please sign up at [http://www.paidmembershipspro.com/pricing](http://www.paidmembershipspro.com/pricing). * [essaysnark](https://wordpress.org/support/users/essaysnark/) * (@essaysnark) * [12 years, 12 months ago](https://wordpress.org/support/topic/error-applying-discount-code-1/#post-3797730) * Dave, the behavior you’re describing in these two threads sounds to me like it could be a plugin or theme conflict, or maybe a permissions thing on the server. Have you tried disabling all other plugins and trying PMPro on the TwentyEleven theme? * Thread Starter [davidi@lollylegs.com](https://wordpress.org/support/users/davidilollylegscom/) * (@davidilollylegscom) * [12 years, 12 months ago](https://wordpress.org/support/topic/error-applying-discount-code-1/#post-3797736) * Thanks Lisa and Essay, * I also believe its a conflict. I hadn’t tried your suggestion but will now. * thanks Dave * Thread Starter [davidi@lollylegs.com](https://wordpress.org/support/users/davidilollylegscom/) * (@davidilollylegscom) * [12 years, 12 months ago](https://wordpress.org/support/topic/error-applying-discount-code-1/#post-3797739) * Thanks Essaysnark, I set the Theme to Twenty Eleven and it works fine so it is a conflict with my Theme. Viewing 6 replies - 1 through 6 (of 6 total) The topic ‘Error applying discount code [1]’ is closed to new replies. * ![](https://s.w.org/plugins/geopattern-icon/paid-memberships-pro_f1dacb.svg) * [Paid Memberships Pro - Content Restriction, User Registration, & Paid Subscriptions](https://wordpress.org/plugins/paid-memberships-pro/) * [Frequently Asked Questions](https://wordpress.org/plugins/paid-memberships-pro/#faq) * [Support Threads](https://wordpress.org/support/plugin/paid-memberships-pro/) * [Active Topics](https://wordpress.org/support/plugin/paid-memberships-pro/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/paid-memberships-pro/unresolved/) * [Reviews](https://wordpress.org/support/plugin/paid-memberships-pro/reviews/) ## Tags * [discount code](https://wordpress.org/support/topic-tag/discount-code/) * 6 replies * 3 participants * Last reply from: [davidi@lollylegs.com](https://wordpress.org/support/users/davidilollylegscom/) * Last activity: [12 years, 12 months ago](https://wordpress.org/support/topic/error-applying-discount-code-1/#post-3797739) * Status: resolved