Title: Error authenticating
Last modified: November 13, 2019

---

# Error authenticating

 *  [glekar](https://wordpress.org/support/users/glekar/)
 * (@glekar)
 * [6 years, 6 months ago](https://wordpress.org/support/topic/error-authenticating-2/)
 * Hi,
 * Recuring problems with the pardot pluygin is this:
    Error: Your account is locked
   due to too many failed login attempts. Reset your password at [https://pi.pardot.com/user/passwordReset](https://pi.pardot.com/user/passwordReset)
   Cannot authenticate. Please check the fields below and click “Save Settings” 
   again.
 * So i change the pwd. a few weeks later same problem over again. And again. must
   be the 10th time now.
 * We do not have ip security or any other security plugins installed. The pardot
   user is working fine in pardot..
 * Any ideas?
 * Br
    Glenn

Viewing 1 replies (of 1 total)

 *  Plugin Author [Cliff Seal](https://wordpress.org/support/users/cliffseal/)
 * (@cliffseal)
 * [6 years, 6 months ago](https://wordpress.org/support/topic/error-authenticating-2/#post-12147072)
 * Thanks for the report, [@glekar](https://wordpress.org/support/users/glekar/).
 * In this case, I’d encourage you to contact Pardot Support, as this auth error
   comes up often in relation to the User Sync. They should be able to help you 
   figure out what’s going on with that particular user account.

Viewing 1 replies (of 1 total)

The topic ‘Error authenticating’ is closed to new replies.

 * ![](https://ps.w.org/pardot/assets/icon-256x256.png?rev=2995205)
 * [Account Engagement](https://wordpress.org/plugins/pardot/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/pardot/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/pardot/)
 * [Active Topics](https://wordpress.org/support/plugin/pardot/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/pardot/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/pardot/reviews/)

 * 1 reply
 * 2 participants
 * Last reply from: [Cliff Seal](https://wordpress.org/support/users/cliffseal/)
 * Last activity: [6 years, 6 months ago](https://wordpress.org/support/topic/error-authenticating-2/#post-12147072)
 * Status: not a support question