Title: Error Backup
Last modified: April 3, 2023

---

# Error Backup

 *  Resolved [joschiduck](https://wordpress.org/support/users/joschiduck/)
 * (@joschiduck)
 * [3 years, 2 months ago](https://wordpress.org/support/topic/error-backup-16/)
 * BMI-Os3uJkzh-02222
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Ferror-backup-16%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Plugin Author [iClyde](https://wordpress.org/support/users/iclyde/)
 * (@iclyde)
 * [3 years, 2 months ago](https://wordpress.org/support/topic/error-backup-16/#post-16624185)
 * Hi [@joschiduck](https://wordpress.org/support/users/joschiduck/)
 * Your process failed because of caching plugin which removed some files that were
   queued to be added into backup during the process.
 * For such cases, we have prepared different backup method which will automatically
   detect such files and exclude them from backup queue.
 * Please open first section of the plugin named: “What will be backed up?”
   Find
   subsection named: “Exclude by folder / file name (case-sensitive)”Here add these
   three rules, like on image: [https://prnt.sc/9oftADPd_Z7e](https://prnt.sc/9oftADPd_Z7e)
    1. Once you do that, please follow these steps:
    2. Go to “Other options” section
    3. Change backup method: [https://prnt.sc/1s1ofpa](https://prnt.sc/1s1ofpa)
    4. Disable PHP CLI checking: [https://prnt.sc/1sljr31](https://prnt.sc/1sljr31)
    5. Save “Other options” section
    6. Force stop both processes: [https://prnt.sc/1trv1tm](https://prnt.sc/1trv1tm)
 * When you do that, try to run your backup once again.
 * If that won’t work even with that backup method applied, you will need to exclude
   cache directory.
   Find “Exclude by directory path” option in first section of 
   our plugin under exclusion rules and add this path: `***ABSPATH***/wp-content/
   cache`
 * Cache directory is not required to be included in backup as it will be regenerated
   after migration by cache plugin.
 * Let me know if that worked for you 🙂
   Thank you!
 *  Plugin Support [Efe Dinler](https://wordpress.org/support/users/efedinler1/)
 * (@efedinler1)
 * [3 years, 1 month ago](https://wordpress.org/support/topic/error-backup-16/#post-16688054)
 * As we haven’t heard any feedback recently, I can assume that you resolved the
   issue.
 * Feel free to open a new topic if I am wrong!
   Thank you 🙂

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Error Backup’ is closed to new replies.

 * ![](https://ps.w.org/backup-backup/assets/icon-128x128.png?rev=2995566)
 * [Backup Migration](https://wordpress.org/plugins/backup-backup/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/backup-backup/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/backup-backup/)
 * [Active Topics](https://wordpress.org/support/plugin/backup-backup/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/backup-backup/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/backup-backup/reviews/)

 * 4 replies
 * 3 participants
 * Last reply from: [Efe Dinler](https://wordpress.org/support/users/efedinler1/)
 * Last activity: [3 years, 1 month ago](https://wordpress.org/support/topic/error-backup-16/#post-16688054)
 * Status: resolved