Thanks for trying my plugin!
Please check my reply to this support topic: https://ww.wp.xz.cn/support/topic/error-code-2-can-not-connect-to-email-server/
It is about the same issue. I think that you will need to get in touch with your hosting support to resolve it. If they need any additional information, let me know and I will try to answer their questions.
I hope it helps.
Thread Starter
Flytrap
(@flytrap21)
Thanks for the quick reply… As it turns out I have my own servers in my own rack so I was able to follow the looooong trail of links, starting with the one you sent, to solving the problem.
You were correct as to what the problem was… I am just not sure why you did not just tell me or send me directly to the solution.
You sent me a link to an identical problem you responded to a few weeks ago, which contained a link to a similar problem you responded to a few months ago, which I discovered, after scanning the long thread, contained a link to a blog post about the dangers of a work-around to the problem from several years ago, which… you guessed it, contained a link to a thankfully actively maintained page hosting the latest CA root certificate bundles extracted from Mozilla – which I was able to upload to my server. Thankfully the old blog post from 2012 mentioned the configuration setting in php.ini that I needed to update to tell php where to find the latest CA root certificate bundle on my server.
Now you could have simply stated what the problem was (as you so eloquently did) and gone on to say…
…to solve it go to this web site and download the latest CA root certificate bundle (cacert.pem) and upload it to your php installation, then update the curl.cainfo= setting in your php.ini file to point to the location of the cacert.pem file.
On the positive side… thank you for the quick response… you have a great plugin… I will be evaluating it over the next few weeks and hope to license it for our sites soon.
Regards.
That’s great that the issue is resolved now!
I agree that I should create some kind of FAQ about common problems with the plugin and just share links to solutions from this FAQ. Unfortunately, I haven’t yet had time to do it, so now I just share links to previous support topics about the same problems.
Also, I think that there is no universal solution for this problem because different servers have different software stack installed. So, I cannot easily provide a solution without you doing some digging in the server configuration on your side.
Thank you for understanding.
