Title: Error: “cannot decode raw data” Last modified: February 25, 2020 --- # Error: “cannot decode raw data” * [mwgerard](https://wordpress.org/support/users/mwgerard/) * (@mwgerard) * [6 years, 3 months ago](https://wordpress.org/support/topic/error-cannot-decode-raw-data/) * For the second time in about a week, my subscribers have alerted me that they are unable to follow the “read more” link in my post notification emails. The email itself looks fine but when they click on “read more” to go to the post on my site, they receive an error that says: Safari cannot open the page. The error was “cannot decode raw data.” This is a recent development. These subscribers have previously been able to follow these links from my emails. Additionally, I have verified that my site is working with Safari. * Copy and paste of System Info: * name: mwgerard email: [info@mwgerard.com](https://wordpress.org/support/topic/error-cannot-decode-raw-data/info@mwgerard.com?output_format=md) PHP version: 7.1.33 MailPoet Free version: 3.46.1 MailPoet Premium version: N/ A MailPoet Premium/MSS key: 1be930f8140417af42779d6e09583c1c WordPress version: 5.3.2 Database version: 5.6.40-84.0-log Web server: Apache Server OS: Linux us11. siteground.us 3.12.18-clouder0 #1 SMP Tue Oct 9 18:14:47 EEST 2018 x86_64 WP_MEMORY_LIMIT: 40M WP_MAX_MEMORY_LIMIT: 768M WP_DEBUG: false PHP max_execution_time: 120 PHP memory_limit: 768M PHP upload_max_filesize: 128M PHP post_max_size: 128M WordPress language: en_US Multisite environment?: No Current Theme: Edge Child (version 1.1.1.0.1527257825) Active Plugin names: akismet/akismet.php, better-font-awesome/ better-font-awesome.php, category-page-extender/category-page-extender.php, category- posts/cat-posts.php, child-theme-configurator/child-theme-configurator.php, classic- editor/classic-editor.php, contextual-related-posts/contextual-related-posts. php, font-awesome/font-awesome.php, font-squirrel/index.php, ga-google-analytics/ ga-google-analytics.php, iframe-shortcode/iframe-shortcode.php, insert-html-snippet/ insert-html-snippet.php, instagram-feed/instagram-feed.php, java-applet-embed/ java-applet-embed.php, jetpack/jetpack.php, mailpoet/mailpoet.php, page2cat/page2cat. php, portfolio-filter-gallery/portfolio-filter-gallery.php, posts-for-page/posts- for-page.php, primary-feedburner/index.php, rss-links-manager/rss-links-manager. php, sg-cachepress/sg-cachepress.php, so-widgets-bundle/so-widgets-bundle.php, spacer/index.php, ssl-insecure-content-fixer/ssl-insecure-content-fixer.php, theme-check/theme-check.php, tinymce-advanced/tinymce-advanced.php, tumblr-widget- for-wordpress/tumblr-widget.php, tweet-old-post/tweet-old-post.php, use-any-font/ use-any-font.php, video-embed-thumbnail-generator/video-embed-thumbnail-generator. php, wp-google-fonts/google-fonts.php, wp-smushit/wp-smush.php, wp-super-cache/ wp-cache.php, wp-super-edit/wp-super-edit.php, wp-tumblr-embeder/wp-tumblr.php Sending Method: MailPoet Sending Frequency: 70 emails every 15 minutes Task Scheduler method: WordPress Cron ping URL: [https://mwgerard.com?mailpoet_router&endpoint=cron_daemon&action=ping](https://mwgerard.com?mailpoet_router&endpoint=cron_daemon&action=ping) Default FROM address: [info@mwgerard.com](https://wordpress.org/support/topic/error-cannot-decode-raw-data/info@mwgerard.com?output_format=md) Default Reply-To address: [info@mwgerard.com](https://wordpress.org/support/topic/error-cannot-decode-raw-data/info@mwgerard.com?output_format=md) Bounce Email Address: [info@mwgerard.com](https://wordpress.org/support/topic/error-cannot-decode-raw-data/info@mwgerard.com?output_format=md) Total number of subscribers: 55 Plugin installed at: 2015-04-10 12:31:54 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Ferror-cannot-decode-raw-data%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 2 replies - 1 through 2 (of 2 total) * [Wysija](https://wordpress.org/support/users/wysija/) * (@wysija) * [6 years, 3 months ago](https://wordpress.org/support/topic/error-cannot-decode-raw-data/#post-12497262) * Hi [@mwgerard](https://wordpress.org/support/users/mwgerard/) * Can you please, try to get the OS and Safari version numbers with those subscribers so we can further investigate that? * Thanks in advance and sorry for the inconvenience. * Thread Starter [mwgerard](https://wordpress.org/support/users/mwgerard/) * (@mwgerard) * [6 years ago](https://wordpress.org/support/topic/error-cannot-decode-raw-data/#post-12895582) * That is not possible for me to do. It is my subscribers that are having this problem. Viewing 2 replies - 1 through 2 (of 2 total) The topic ‘Error: “cannot decode raw data”’ is closed to new replies. * ![](https://ps.w.org/mailpoet/assets/icon-256x256.png?rev=3284564) * [MailPoet - Newsletters, Email Marketing, and Automation](https://wordpress.org/plugins/mailpoet/) * [Frequently Asked Questions](https://wordpress.org/plugins/mailpoet/#faq) * [Support Threads](https://wordpress.org/support/plugin/mailpoet/) * [Active Topics](https://wordpress.org/support/plugin/mailpoet/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/mailpoet/unresolved/) * [Reviews](https://wordpress.org/support/plugin/mailpoet/reviews/) ## Tags * [Safari](https://wordpress.org/support/topic-tag/safari/) * 2 replies * 2 participants * Last reply from: [mwgerard](https://wordpress.org/support/users/mwgerard/) * Last activity: [6 years ago](https://wordpress.org/support/topic/error-cannot-decode-raw-data/#post-12895582) * Status: not resolved