Title: ERROR: CAPTCHA verification failed.
Last modified: October 9, 2023

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# ERROR: CAPTCHA verification failed.

 *  Resolved [willrv](https://wordpress.org/support/users/willrv/)
 * (@willrv)
 * [2 years, 7 months ago](https://wordpress.org/support/topic/error-captcha-verification-failed/)
 * I used Wordfence to setup 2FA security on my WordPress blog when logging into
   my wp-login dashboard. Was this a mistake? Now I cannot even access my account.
   After entering my username and password, I check off the box for “I’m not a robot”,
   then click the Log in button. So far so good. The next screen asks for my “Wordfence
   2FA Code” which I enter, then click Log in. That’s when I get this:
 * ERROR: CAPTCHA verification failed. If you are human please try a different browser
   and without a VPN.
 * I’m using Chrome, which I just updated. Turned off VPN. I also tried Firefox 
   browser, but get the same error.
 * Please help.
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Ferror-captcha-verification-failed%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 1 replies (of 1 total)

 *  Plugin Support [wfmark](https://wordpress.org/support/users/wfmark/)
 * (@wfmark)
 * [2 years, 7 months ago](https://wordpress.org/support/topic/error-captcha-verification-failed/#post-17116328)
 * Hi [@willrv](https://wordpress.org/support/users/willrv/), Thanks for reaching
   out, and sorry to hear you’re having trouble with this.
 * Can you confirm the “**reCAPTCHA human/bot threshold score**” you have set in**
   Wordfence > Login Security > Settings**? The threshold is set to **0.5** by default.
   A higher threshold setting like **1.0** will cause the verification process to
   be more frequent as it would need to definitely be seen as a human to log in 
   without verification and may cause valid users to be locked out. 
 * I recommend setting that to **0.5** and then using the “**Run reCAPTCHA in test
   mode**” option below that for a short time to see what sort of scores you see
   during your logins. You may need to reduce or increase the threshold score slightly
   after looking at the test mode score.
 * If you’re still having trouble logging in, please disable Wordfence manually 
   via FTP/cPanel by following the steps below:
    - Open the FTP client and connect to your site via FTP/SFTP, depending on your
      setup.
    - Once you successfully connect to your site via FTP/SFTP, navigate to the **
      wp-content** folder.
    - Browse into the **plugins** folder.
    - Find the **wordfence** folder 
    - Right-click on the folder and rename it to **wordfence_bak**
    - Once you have logged in to your WordPress admin, you can name the folder back
      to **Wordfence** again.
    - Refresh your dashboard, and you should be able to see Wordfence Active again.
      If not, go to the Plugins page and Activate it.
 * Once you log in, you can add your IP addresses under “**Allowlisted IP addresses
   that bypass 2FA and reCAPTCHA**” under **Wordfence >Login Security >Settings 
   >General**. Remember to Save your settings.
 * Additionally, please note that if you use a custom login page, it can also cause
   2FA and reCAPTCHA not to work right since our 2FA feature is only supported for
   the default WordPress login page and the login page for WooCommerce. 
 * Please let us know if this helps.
 * Thanks,
 * Mark

Viewing 1 replies (of 1 total)

The topic ‘ERROR: CAPTCHA verification failed.’ is closed to new replies.

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## Tags

 * [2fa](https://wordpress.org/support/topic-tag/2fa/)

 * 1 reply
 * 2 participants
 * Last reply from: [wfmark](https://wordpress.org/support/users/wfmark/)
 * Last activity: [2 years, 7 months ago](https://wordpress.org/support/topic/error-captcha-verification-failed/#post-17116328)
 * Status: resolved