Title: Error Changing Email Template
Last modified: January 22, 2025

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# Error Changing Email Template

 *  Resolved [kyrstenjunior](https://wordpress.org/support/users/kyrstenjunior/)
 * (@kyrstenjunior)
 * [1 year, 4 months ago](https://wordpress.org/support/topic/error-changing-email-template/)
 * Hello, everyone!
 * I hope you’re all doing well!
 * I would like your help with the email templates. I updated the email layout in
   Settings/Emails, but when I save the changes, the screen refreshes, and only 
   the default texts appear.
 * I also tried applying the theme through the Tools/Cleanup/Email Template path,
   but it’s not being applied either.
 * Could you assist me with this issue?
 * I look forward to hearing from you soon.
 * Best regards.

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Plugin Author [Jawada](https://wordpress.org/support/users/jawada/)
 * (@jawada)
 * [1 year, 3 months ago](https://wordpress.org/support/topic/error-changing-email-template/#post-18280767)
 * Hi [@kyrstenjunior](https://wordpress.org/support/users/kyrstenjunior/)
 * We apologise for the inconvenience. We acknowledge that this is an issue with
   our most recent release version 6.3.0, so this is a known issue and the team 
   is actively working on and updating. In the meantime, if you like to use this
   feature without any issue, we recommend using an older version 6.2.2 of the plugin.
    - [https://wordpress.org/plugins/awesome-support/advanced/](https://wordpress.org/plugins/awesome-support/advanced/)
 * Please follow these steps to download it:
    1. Visit the provided link.
    2. Scroll down to “Advanced Option.”
    3. Under “Please select a specific version to download,” click on the dropdown 
       menu and choose the version you wish to download.
    4. Please backup your site.
    5. Upload this version to your WordPress site and replace the existing plugin.
    6. Please disable auto-update for Awesome support.
 * This workaround should address the issue temporarily. We expect to release a 
   permanent fix in the next version of the plugin.
 * Thank you for your patience and understanding.
 * Best regards,
 *  Plugin Author [Jawada](https://wordpress.org/support/users/jawada/)
 * (@jawada)
 * [1 year, 2 months ago](https://wordpress.org/support/topic/error-changing-email-template/#post-18342214)
 * Hi [@kyrstenjunior](https://wordpress.org/support/users/kyrstenjunior/) ,
 * We have fixed the reported bugs and issues, and an updated version has been released.
   Please update your Awesome Support to version 6.3.1.
 * If you have any further questions, please feel free to reach out.
 * Best regards,

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Error Changing Email Template’ is closed to new replies.

 * ![](https://ps.w.org/awesome-support/assets/icon-256x256.png?rev=1849681)
 * [Awesome Support - WordPress HelpDesk & Support Plugin](https://wordpress.org/plugins/awesome-support/)
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## Tags

 * [email](https://wordpress.org/support/topic-tag/email/)
 * [email template](https://wordpress.org/support/topic-tag/email-template/)
 * [template](https://wordpress.org/support/topic-tag/template/)

 * 2 replies
 * 2 participants
 * Last reply from: [Jawada](https://wordpress.org/support/users/jawada/)
 * Last activity: [1 year, 2 months ago](https://wordpress.org/support/topic/error-changing-email-template/#post-18342214)
 * Status: resolved