Title: Error checking tracking status
Last modified: June 27, 2024

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# Error checking tracking status

 *  Resolved [mindkicks](https://wordpress.org/support/users/mindkicks/)
 * (@mindkicks)
 * [1 year, 11 months ago](https://wordpress.org/support/topic/error-checking-tracking-status/)
 * Hi,
 * I have inserted all the scripts in WP Rocket, but unfortunately I still get the
   error message.
   This is the first time, I usually use Burst more often, even with
   the same provider as currently, but it doesn’t work.What can I do?
 * Best regards from Germany
 * [https://ibb.co/BtKHT6v](https://ibb.co/BtKHT6v)
   _It says (in German): Due to
   your server or website configuration, it is not possible to determine statistics._
 * [https://ibb.co/fk3fbTj](https://ibb.co/fk3fbTj)
    -  This topic was modified 1 year, 11 months ago by [mindkicks](https://wordpress.org/support/users/mindkicks/).
    -  This topic was modified 1 year, 11 months ago by [mindkicks](https://wordpress.org/support/users/mindkicks/).

Viewing 5 replies - 1 through 5 (of 5 total)

 *  Plugin Author [Hessel de Jong](https://wordpress.org/support/users/hesseldejong/)
 * (@hesseldejong)
 * [1 year, 11 months ago](https://wordpress.org/support/topic/error-checking-tracking-status/#post-17853503)
 * Hi [@mindkicks](https://wordpress.org/support/users/mindkicks/),
 * Could you share your URL, so we can take a look?
 * If you don’t want to share it on the WP forums, you can send us an email support[
   at]burst-statistics.com.
 * Kind regards,
   Hessel
 *  Thread Starter [mindkicks](https://wordpress.org/support/users/mindkicks/)
 * (@mindkicks)
 * [1 year, 11 months ago](https://wordpress.org/support/topic/error-checking-tracking-status/#post-17853808)
 * Of course…
   [https://bill-zelte.de/](https://bill-zelte.de/)
 *  Plugin Author [Hessel de Jong](https://wordpress.org/support/users/hesseldejong/)
 * (@hesseldejong)
 * [1 year, 11 months ago](https://wordpress.org/support/topic/error-checking-tracking-status/#post-17853939)
 * Hi [@mindkicks](https://wordpress.org/support/users/mindkicks/),
 * It seems like our tracking test returns a false positive. It seems to me like
   tracking is working (using the REST API). Do you still get data in the Dashboard?
 * Kind regards,
   Hessel
 *  Thread Starter [mindkicks](https://wordpress.org/support/users/mindkicks/)
 * (@mindkicks)
 * [1 year, 11 months ago](https://wordpress.org/support/topic/error-checking-tracking-status/#post-17853992)
 * Yes, still the same message:
   _Due to your server or website configuration, it
   is not possible to determine statistics._
 * But numbers are displayed in the statistics
    -  This reply was modified 1 year, 11 months ago by [mindkicks](https://wordpress.org/support/users/mindkicks/).
    -  This reply was modified 1 year, 11 months ago by [mindkicks](https://wordpress.org/support/users/mindkicks/).
 *  Plugin Author [Hessel de Jong](https://wordpress.org/support/users/hesseldejong/)
 * (@hesseldejong)
 * [1 year, 10 months ago](https://wordpress.org/support/topic/error-checking-tracking-status/#post-17898023)
 * Hi [@mindkicks](https://wordpress.org/support/users/mindkicks/),
 * Sorry for the late reply. If the statistics are tracked and shown, then you can
   ignore the error message. Sometimes a false positive will show up for the tracking
   tests.
 * We will take a look on if we can improve the test to reduce false positives.
 * Kind regards,
   Hessel

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘Error checking tracking status’ is closed to new replies.

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 * 5 replies
 * 2 participants
 * Last reply from: [Hessel de Jong](https://wordpress.org/support/users/hesseldejong/)
 * Last activity: [1 year, 10 months ago](https://wordpress.org/support/topic/error-checking-tracking-status/#post-17898023)
 * Status: resolved