Title: Error Code 1 Last modified: December 20, 2017 --- # Error Code 1 * Resolved [Lucy](https://wordpress.org/support/users/kiddiestuff/) * (@kiddiestuff) * [8 years, 5 months ago](https://wordpress.org/support/topic/error-code-1-2/) * I’m using Woocommerce 3.26. When I try to send one review email from the orders page once the order is complete I get an “error code 1”. All other emails went through correctly. Any ideas? Viewing 13 replies - 1 through 13 (of 13 total) * Plugin Author [CusRev](https://wordpress.org/support/users/ivole/) * (@ivole) * [8 years, 5 months ago](https://wordpress.org/support/topic/error-code-1-2/#post-9799170) * Thanks for trying my plugin! * Can you please check if all products in this order have not empty names? * Plugin Author [CusRev](https://wordpress.org/support/users/ivole/) * (@ivole) * [8 years, 5 months ago](https://wordpress.org/support/topic/error-code-1-2/#post-9811224) * I haven’t heard from you for a while. Can you please let me know if you still need help with the plugin or I can consider this issue to be resolved? * Thread Starter [Lucy](https://wordpress.org/support/users/kiddiestuff/) * (@kiddiestuff) * [8 years, 5 months ago](https://wordpress.org/support/topic/error-code-1-2/#post-9817273) * My customers are still getting the error. * I wish I could upload an image to show you the error. * Thread Starter [Lucy](https://wordpress.org/support/users/kiddiestuff/) * (@kiddiestuff) * [8 years, 5 months ago](https://wordpress.org/support/topic/error-code-1-2/#post-9817284) * it says: * [http://www.custrev.com](http://www.custrev.com) says: * Error while submitting the form Prevent the page from creating additional dialogs. * and [http://www.custrev.com](http://www.custrev.com) says: Error while submitting the form. * Plugin Author [CusRev](https://wordpress.org/support/users/ivole/) * (@ivole) * [8 years, 5 months ago](https://wordpress.org/support/topic/error-code-1-2/#post-9817330) * Let’s arrange a screen sharing session to troubleshoot this issue. Can you please send an email to [support@cusrev.com](https://wordpress.org/support/topic/error-code-1-2/support@cusrev.com?output_format=md) and write when you will be available for the troubleshooting session? * Plugin Author [CusRev](https://wordpress.org/support/users/ivole/) * (@ivole) * [8 years, 5 months ago](https://wordpress.org/support/topic/error-code-1-2/#post-9831849) * It is a kind reminder that I am waiting for your email to check the problem with submission of reviews. Please contact me at your earliest convenience. * [scorleo](https://wordpress.org/support/users/scorleo/) * (@scorleo) * [8 years, 4 months ago](https://wordpress.org/support/topic/error-code-1-2/#post-9889430) * Alex, * Not to hijack this thread but I have exactly the same issue… * I sent about 10 reminders and all went fine except one. Based on the information on this thread I checked product and customer information and they seemed to be in order. Not sure why only order is having this issue. The only difference in this order vs the others is that this one is for a local pick-up vs others were shipped. * Thanks! * Plugin Author [CusRev](https://wordpress.org/support/users/ivole/) * (@ivole) * [8 years, 4 months ago](https://wordpress.org/support/topic/error-code-1-2/#post-9889993) * 1. Can you please check how many products are in this order with the problem? 2. Can you please check if all products from this order have non-empty names? * [scorleo](https://wordpress.org/support/users/scorleo/) * (@scorleo) * [8 years, 4 months ago](https://wordpress.org/support/topic/error-code-1-2/#post-9890033) * There are three products and no empty product names, please see here –> [http://prntscr.com/i3zwj7](http://prntscr.com/i3zwj7) * Strangely just one of them is giving the error code 1, all others went through just fine. * Thanks! * Plugin Author [CusRev](https://wordpress.org/support/users/ivole/) * (@ivole) * [8 years, 4 months ago](https://wordpress.org/support/topic/error-code-1-2/#post-9890226) * Can you please drop an email to [support@cusrev.com](https://wordpress.org/support/topic/error-code-1-2/support@cusrev.com?output_format=md)? We will need to arrange a screensharing session via TeamViewer to troubleshoot this problem. * [scorleo](https://wordpress.org/support/users/scorleo/) * (@scorleo) * [8 years, 4 months ago](https://wordpress.org/support/topic/error-code-1-2/#post-9893800) * Please check your spam folder, I sent you an email 30 mins prior to receiving your email :). * Thanks! * Plugin Author [CusRev](https://wordpress.org/support/users/ivole/) * (@ivole) * [8 years, 4 months ago](https://wordpress.org/support/topic/error-code-1-2/#post-9897528) * During the troubleshooting session with scorleo we discovered that the problem was caused by the fact that all products in the order had id = 0. So, the plugin couldn’t get information about products and generate an aggregated review form. * The products didn’t have valid ids due to some reorganization done in the shop earlier when some products were deleted and then created again. * [hollyzimmerli](https://wordpress.org/support/users/hollyzimmerli/) * (@hollyzimmerli) * [7 years, 11 months ago](https://wordpress.org/support/topic/error-code-1-2/#post-10393262) * Hi I am having a very similar problem. When I go to manually send a review email it says error code 1 which if i left click on it says order ID 0 i do not know how to change my order ID’s, but when i zoom over an order it is telling my my order ID for that order is 64, the one below, 63, and then 62. I am very frustrated iv’e been working on this for a full day now and cannot figure it out. Viewing 13 replies - 1 through 13 (of 13 total) The topic ‘Error Code 1’ is closed to new replies. * ![](https://ps.w.org/customer-reviews-woocommerce/assets/icon-256x256.png?rev =2532349) * [Customer Reviews for WooCommerce](https://wordpress.org/plugins/customer-reviews-woocommerce/) * [Frequently Asked Questions](https://wordpress.org/plugins/customer-reviews-woocommerce/#faq) * [Support Threads](https://wordpress.org/support/plugin/customer-reviews-woocommerce/) * [Active Topics](https://wordpress.org/support/plugin/customer-reviews-woocommerce/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/customer-reviews-woocommerce/unresolved/) * [Reviews](https://wordpress.org/support/plugin/customer-reviews-woocommerce/reviews/) ## Tags * [email](https://wordpress.org/support/topic-tag/email/) * 13 replies * 4 participants * Last reply from: [hollyzimmerli](https://wordpress.org/support/users/hollyzimmerli/) * Last activity: [7 years, 11 months ago](https://wordpress.org/support/topic/error-code-1-2/#post-10393262) * Status: resolved