• Resolved samuelng527

    (@samuelng527)


    Hi Team,

    I have set Desktop URL Structure as (Default) wa.me and for Mobile URL Structure as WhatsAPP://

    When clicked on the Whatsapp icon on Desktop, there is an error, Error code: 429 Too Many Requests.

    But when clicked on the Whatsapp icon on mobile, it is working.

    Please advise, many thanks.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author bhvreddy

    (@bhvreddy)

    Hi,

    We just now checked your website, its wroking fine, able to navigate to WhatsApp from desktop.

    We got another similar question today: there mightbe a temporary issue.
    the plugn navigates to WhatsApp, from whatsapp its not working it might be a temporary issue.
    for temperory, please check by changing the url structure to web whatsapp and check.
    https://holithemes.com/plugins/click-to-chat/url-structure/

    Have a nice day,
    Thank you

    Thread Starter samuelng527

    (@samuelng527)

    Hi @bhvreddy ,

    Actually the issue still there. I just changed the URL to https://api.whatsapp.com/send?phone=6590611715 instead of wa.me

    Plugin Author bhvreddy

    (@bhvreddy)

    Thank you so much for your message.
    It seems that the issue is related to the wa.me links used by WhatsApp. This appears to be a temporary issue on WhatsApp’s side, and we expect it to be resolved soon.

    As a workaround, we can switch to using Web WhatsApp links, which are currently working fine.

    If the wa.me issue persists, we’re ready to update the plugin to use api.whatsapp.com instead and release a new version to ensure everything continues to work perfectly across all websites.

    Once again, thank you for reporting this issue.
    Have a wonderful day!

    Plugin Author bhvreddy

    (@bhvreddy)

    Hi,

    We just now checked, the links are working perfectly. the other customer queries links also we checked its working fine.

    Once again, thank you for reporting this issue.
    Have a wonderful day!

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Error code: 429 Too Many Requests’ is closed to new replies.