Title: Error Code 500 – website is down
Last modified: August 21, 2016

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# Error Code 500 – website is down

 *  [malvernbooks](https://wordpress.org/support/users/malvernbooks/)
 * (@malvernbooks)
 * [12 years, 11 months ago](https://wordpress.org/support/topic/error-code-500-website-is-down/)
 * Our website (and dashboard) at [http://malvernbooks.com/](http://malvernbooks.com/)
   appear to be down. When I visit the site (on both Chrome and Internet Explorer)
   I get the following error:
 * “The website encountered an error while retrieving [http://malvernbooks.com/](http://malvernbooks.com/).
   It may be down for maintenance or configured incorrectly.
    Error code: 500″
 * The website has been down for most of the afternoon. Earlier today, I accepted
   several updates (whatever updates WordPress suggested in the dashboard at the
   top left of the screen). The updates appeared to go smoothly, although I didn’t
   try to load the site again until this afternoon. Could the updates be what caused
   the problem? How can I remedy this now, given that I don’t have access to the
   dashboard?
 * I write for the website, but did not set it up, and do not have access to the
   host or any of the code. If the error is with the site’s host, I will need to
   ask one of my colleagues to address the problem.
 * Thanks for your help.
 * (I am not sure what version of WordPress we are using, as I cannot access the
   dashboard.)

Viewing 6 replies - 1 through 6 (of 6 total)

 *  [esmi](https://wordpress.org/support/users/esmi/)
 * (@esmi)
 * [12 years, 11 months ago](https://wordpress.org/support/topic/error-code-500-website-is-down/#post-3896670)
 * Try checking your site’s error logs for a more specific error message. Your hosts
   should be able to help you in accessing your site’s error logs.
 *  Thread Starter [malvernbooks](https://wordpress.org/support/users/malvernbooks/)
 * (@malvernbooks)
 * [12 years, 11 months ago](https://wordpress.org/support/topic/error-code-500-website-is-down/#post-3896681)
 * Thanks, I’ve accessed the error logs, but alas they don’t mean much to me.
 * Should I post today’s error log here? (It’s quite long!)
 *  [esmi](https://wordpress.org/support/users/esmi/)
 * (@esmi)
 * [12 years, 11 months ago](https://wordpress.org/support/topic/error-code-500-website-is-down/#post-3896688)
 * Please use a [pastebin](http://pastebin.com/) and post the pastebin url here.
 *  Thread Starter [malvernbooks](https://wordpress.org/support/users/malvernbooks/)
 * (@malvernbooks)
 * [12 years, 11 months ago](https://wordpress.org/support/topic/error-code-500-website-is-down/#post-3896698)
 * [http://pastebin.com/zpGnz20e](http://pastebin.com/zpGnz20e)
 * Thanks!
 *  [esmi](https://wordpress.org/support/users/esmi/)
 * (@esmi)
 * [12 years, 11 months ago](https://wordpress.org/support/topic/error-code-500-website-is-down/#post-3896708)
 * Looks like you might have some server issues:
 * `[Tue Jul 02 15:11:31 2013] [error] [client 74.72.159.32] Request exceeded the
   limit of 10 internal redirects due to probable configuration error. Use 'LimitInternalRecursion'
   to increase the limit if necessary. Use 'LogLevel debug' to get a backtrace.,
   referer: http://wallpaperbit.com/piano-wallpapers/page-3`
 * Contact your hosts about them.
 *  Thread Starter [malvernbooks](https://wordpress.org/support/users/malvernbooks/)
 * (@malvernbooks)
 * [12 years, 11 months ago](https://wordpress.org/support/topic/error-code-500-website-is-down/#post-3896715)
 * Will do! Thanks very much for your help!

Viewing 6 replies - 1 through 6 (of 6 total)

The topic ‘Error Code 500 – website is down’ is closed to new replies.

## Tags

 * [Error Code 500](https://wordpress.org/support/topic-tag/error-code-500/)

 * In: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/)
 * 6 replies
 * 2 participants
 * Last reply from: [malvernbooks](https://wordpress.org/support/users/malvernbooks/)
 * Last activity: [12 years, 11 months ago](https://wordpress.org/support/topic/error-code-500-website-is-down/#post-3896715)
 * Status: not resolved

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