Title: error connecting to https://api.insightstud.io/update/tractor/patcher.json
Last modified: January 24, 2020

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# error connecting to https://api.insightstud.io/update/tractor/patcher.json

 *  [kleatus](https://wordpress.org/support/users/kleatus/)
 * (@kleatus)
 * [6 years, 4 months ago](https://wordpress.org/support/topic/error-connecting-to-https-api-insightstud-io-update-tractor-patcher-json/)
 * In the past day or so i have been getting this error
 * [https://api.insightstud.io/update/tractor/patcher.json](https://api.insightstud.io/update/tractor/patcher.json)
   
   cURL error 28: Connection timed out after 10004 milliseconds – InsightCore::check_theme_patcher()
   wp-content/plugins/insight-core/insight-core.php:275 insight_core_admin_menu()
   wp-content/plugins/insight-core/includes/pages.php:19 do_action(‘admin_menu’)
   wp-includes/plugin.php:478
 * This causes the backend of wordpress to run very slowly.

Viewing 15 replies - 1 through 15 (of 15 total)

 *  [mschacker](https://wordpress.org/support/users/mschacker/)
 * (@mschacker)
 * [6 years, 4 months ago](https://wordpress.org/support/topic/error-connecting-to-https-api-insightstud-io-update-tractor-patcher-json/#post-12363103)
 * I am also experiencing a very slow admin panel since yesterday… seems to be the
   same issue
 *  [saunved](https://wordpress.org/support/users/saunved/)
 * (@saunved)
 * [6 years, 4 months ago](https://wordpress.org/support/topic/error-connecting-to-https-api-insightstud-io-update-tractor-patcher-json/#post-12367590)
 * Facing the same issue. Can someone explain how to resolve this?
 *  [Caged](https://wordpress.org/support/users/caged/)
 * (@caged)
 * [6 years, 4 months ago](https://wordpress.org/support/topic/error-connecting-to-https-api-insightstud-io-update-tractor-patcher-json/#post-12368295)
 * Some very helpful users (not the developer(!)) on the [Thememove support system](https://thememove.ticksy.com)
   have come up with these two solutions:
 * > File to edit is “insight-core.php”
   >  Line No : 344 -> timeout “120” change to “0”
   >  Line No : 297 -> timeout “120” change to “0”
   >  Line No : 275 -> timeout “120” change to “0”
   > Screenshot: [https://ticksy_attachments.s3.amazonaws.com/insight%20core_727.png](https://ticksy_attachments.s3.amazonaws.com/insight%20core_727.png)
 * And:
 * > Edit insight-core.php and remove the purchase code check lines to prevent timeout:
   > Screenshot: [https://ticksy_attachments.s3.amazonaws.com/Screenshot_12_405.jpg](https://ticksy_attachments.s3.amazonaws.com/Screenshot_12_405.jpg)
 * We’re still waiting for the theme developer (Thememove) for an official fix.
    -  This reply was modified 6 years, 4 months ago by [Caged](https://wordpress.org/support/users/caged/).
    -  This reply was modified 6 years, 4 months ago by [Caged](https://wordpress.org/support/users/caged/).
    -  This reply was modified 6 years, 4 months ago by [Caged](https://wordpress.org/support/users/caged/).
 *  [Caged](https://wordpress.org/support/users/caged/)
 * (@caged)
 * [6 years, 4 months ago](https://wordpress.org/support/topic/error-connecting-to-https-api-insightstud-io-update-tractor-patcher-json/#post-12385103)
 * According to the author this has been fixed. Remove the plugin, reinstall the
   plugin and it should be back to normal.
 * Update: I tested this and it works again.
    -  This reply was modified 6 years, 4 months ago by [Caged](https://wordpress.org/support/users/caged/).
 *  [MarkJ](https://wordpress.org/support/users/forusak/)
 * (@forusak)
 * [5 years, 10 months ago](https://wordpress.org/support/topic/error-connecting-to-https-api-insightstud-io-update-tractor-patcher-json/#post-13162671)
 * It is still causing big performance issues, even the updated version. I don’t
   recommend getting used to this plugin. You can’t even ask for repairing it without
   paying for support, a bit nonsense.
    -  This reply was modified 5 years, 10 months ago by [MarkJ](https://wordpress.org/support/users/forusak/).
    -  This reply was modified 5 years, 10 months ago by [MarkJ](https://wordpress.org/support/users/forusak/).
 *  [Caged](https://wordpress.org/support/users/caged/)
 * (@caged)
 * [5 years, 10 months ago](https://wordpress.org/support/topic/error-connecting-to-https-api-insightstud-io-update-tractor-patcher-json/#post-13164151)
 * This is retarded. Now i have to pay for support to notify them that their product
   is broken again.
 *  [MarkJ](https://wordpress.org/support/users/forusak/)
 * (@forusak)
 * [5 years, 10 months ago](https://wordpress.org/support/topic/error-connecting-to-https-api-insightstud-io-update-tractor-patcher-json/#post-13165275)
 * [@caged](https://wordpress.org/support/users/caged/) Is your site slow? does 
   it speed up when you deactivate it?
 * I am spamming them on their support forum in opened tickets, but they are successfully
   ignoring me.
 *  [Caged](https://wordpress.org/support/users/caged/)
 * (@caged)
 * [5 years, 10 months ago](https://wordpress.org/support/topic/error-connecting-to-https-api-insightstud-io-update-tractor-patcher-json/#post-13165418)
 * Seems to be working again with version 1.2.8. What version are you running?
 *  [Caged](https://wordpress.org/support/users/caged/)
 * (@caged)
 * [5 years, 10 months ago](https://wordpress.org/support/topic/error-connecting-to-https-api-insightstud-io-update-tractor-patcher-json/#post-13165423)
 * Have you tried the solution below?
 *     ```
       File to edit is “insight-core.php”
   
       Line No : 344 -> timeout “120” change to “0”
   
       Line No : 297 -> timeout “120” change to “0”
   
       Line No : 275 -> timeout “120” change to “0”
   
       Screenshot: https://ticksy_attachments.s3.amazonaws.com/insight%20core_727.png
       ```
   
 * And:
 *     ```
       Edit insight-core.php and remove the purchase code check lines to prevent timeout:
   
       Screenshot: https://ticksy_attachments.s3.amazonaws.com/Screenshot_12_405.jpg
       ```
   
 *  [MarkJ](https://wordpress.org/support/users/forusak/)
 * (@forusak)
 * [5 years, 10 months ago](https://wordpress.org/support/topic/error-connecting-to-https-api-insightstud-io-update-tractor-patcher-json/#post-13165461)
 * I tried it. And it is quite changed the line numbers doesn’t fit and code neither.
 * In my case it is this theme [https://themeforest.net/item/amely-ecommerce-wordpress-theme-for-woocommerce/20858805](https://themeforest.net/item/amely-ecommerce-wordpress-theme-for-woocommerce/20858805)
   And in the package the latest version of this plugin is 1.6.7.2 That could be
   the issue.
 * Any way to get your version?
 * Edit: wait a moment 1.2.8? that sounds like old as hell.
    -  This reply was modified 5 years, 10 months ago by [MarkJ](https://wordpress.org/support/users/forusak/).
 *  [MarkJ](https://wordpress.org/support/users/forusak/)
 * (@forusak)
 * [5 years, 10 months ago](https://wordpress.org/support/topic/error-connecting-to-https-api-insightstud-io-update-tractor-patcher-json/#post-13180856)
 * Update:
    The problem is swatches function. It can’t handle if there is many product
   variations.
 * Removing this line:
    `require_if_theme_supports( 'insight-swatches', INSIGHT_CORE_INC_DIR.'/
   swatches/swatches.php' );` from insight-core.php fixes the performance.
 *  [jakubkasparek](https://wordpress.org/support/users/jakubkasparek/)
 * (@jakubkasparek)
 * [5 years, 9 months ago](https://wordpress.org/support/topic/error-connecting-to-https-api-insightstud-io-update-tractor-patcher-json/#post-13280574)
 * Same problem.
    Thanks for this help. Changing timeout works.
 * But on last version 1.7.2 look like is without “swatches” (i didnt find this 
   code).
 * Code quality of this theme/plugin is horible.
 *  [Caged](https://wordpress.org/support/users/caged/)
 * (@caged)
 * [5 years, 9 months ago](https://wordpress.org/support/topic/error-connecting-to-https-api-insightstud-io-update-tractor-patcher-json/#post-13280589)
 * [@forusak](https://wordpress.org/support/users/forusak/) Wait. What version are
   you on? Lol. Does the theme developer of my theme use an ancient version of the
   plugin or what?
 *  [MarkJ](https://wordpress.org/support/users/forusak/)
 * (@forusak)
 * [5 years, 9 months ago](https://wordpress.org/support/topic/error-connecting-to-https-api-insightstud-io-update-tractor-patcher-json/#post-13280703)
 * [@jakubkasparek](https://wordpress.org/support/users/jakubkasparek/) it is possible
   that they fixed it, maybe based on my comment maybe not 😳 But you 1.7.2? interesting,
   this theme was updated few days ago and there is 1.6.7.3. They are pretty “interesting”
   company.
 * [@caged](https://wordpress.org/support/users/caged/) Maybe 😳 well if I am correct,
   this plugin is fixed to these themes because it is made by same developers, it
   is not meant for 3rd party themes. I don’t know if they have different version
   of plugin for each of their theme or what is happening here.
 *  [Caged](https://wordpress.org/support/users/caged/)
 * (@caged)
 * [5 years, 9 months ago](https://wordpress.org/support/topic/error-connecting-to-https-api-insightstud-io-update-tractor-patcher-json/#post-13280756)
 * [@forusak](https://wordpress.org/support/users/forusak/) My bad. 1.2.8 was the
   theme version, not the plugin version. Current setup:
 * Theme: 1.3.0.
    Insight Core Plugin: 1.5.5.1
 * Doesn’t change the fact that this is one of the more “interesting” plugins i’ve
   used in years.

Viewing 15 replies - 1 through 15 (of 15 total)

The topic ‘error connecting to https://api.insightstud.io/update/tractor/patcher.
json’ is closed to new replies.

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## Tags

 * [timeout](https://wordpress.org/support/topic-tag/timeout/)

 * 15 replies
 * 6 participants
 * Last reply from: [Caged](https://wordpress.org/support/users/caged/)
 * Last activity: [5 years, 9 months ago](https://wordpress.org/support/topic/error-connecting-to-https-api-insightstud-io-update-tractor-patcher-json/#post-13280756)
 * Status: not resolved