Title: Error connecting via API Last modified: October 29, 2021 --- # Error connecting via API * Resolved [sirsimsom](https://wordpress.org/support/users/sirsimsom/) * (@sirsimsom) * [4 years, 7 months ago](https://wordpress.org/support/topic/error-connecting-via-api/) * Hi, * trying to connect WC to a shipment provider via API, i can connect only when the payments plugin is disabled. Otherwise i ran into this error: * There was an error deserializing the object of type System.Collections.Generic. List`1[[WooCommerceNET.WooCommerce.v3.PaymentGateway, WooCommerce.NET, Version =0.8.2.0, Culture=neutral, PublicKeyToken=ff41d0b6c93*****]]. End element ‘value’ from namespace ” expected. Found element ‘item’ from namespace ”. Viewing 4 replies - 1 through 4 (of 4 total) * [Nagesh Pai](https://wordpress.org/support/users/nagpai/) * (@nagpai) * [4 years, 7 months ago](https://wordpress.org/support/topic/error-connecting-via-api/#post-15027797) * [@sirsimsom](https://wordpress.org/support/users/sirsimsom/) * Thanks for your post. * It will be great if you could share your current System Status Report. You can get it by navigating to the `WooCommerce / Status` section of your site. Once there, click on the `Get system report` button and then copy it by clicking on the `Copy for support` button. Then paste it here in a comment. * Are you saying your API connection works only if specifically WooCommerce Payments Plugin is disabled? * The error you have shared seems to be related to the WooCommerce.NET API wrapper [https://github.com/XiaoFaye/WooCommerce.NET](https://github.com/XiaoFaye/WooCommerce.NET) * Thread Starter [sirsimsom](https://wordpress.org/support/users/sirsimsom/) * (@sirsimsom) * [4 years, 7 months ago](https://wordpress.org/support/topic/error-connecting-via-api/#post-15027815) * Hi, * yes, API connection works only when Payments Plugin is disabled. * ``` ### WordPress Environment ### WordPress address (URL): https://****.** Site address (URL): https://****.** WC Version: 5.8.0 REST API Version: ✔ 5.8.0 WC Blocks Version: ✔ 5.9.1 Action Scheduler Version: ✔ 3.3.0 WC Admin Version: ✔ 2.7.2 Log Directory Writable: ✔ WP Version: 5.8.1 WP Multisite: – WP Memory Limit: 256 MB WP Debug Mode: – WP Cron: ✔ Language: it_IT External object cache: – ### Server Environment ### Server Info: Apache PHP Version: 8.0.12 PHP Post Max Size: 80 MB PHP Time Limit: 120 PHP Max Input Vars: 1000 cURL Version: 7.61.1 OpenSSL/1.1.1g SUHOSIN Installed: – MySQL Version: 5.5.5-10.3.28-MariaDB Max Upload Size: 20 MB Default Timezone is UTC: ✔ fsockopen/cURL: ✔ SoapClient: ✔ DOMDocument: ✔ GZip: ✔ Multibyte String: ✔ Remote Post: ✔ Remote Get: ✔ ### Database ### WC Database Version: 5.8.0 WC Database Prefix: 63EpLFU_ Dimensione totale database: 19.45MB Dimensione dati database: 17.26MB Dimensione indice database: 2.19MB 63EpLFU_woocommerce_sessions: Dati: 0.02MB + indice: 0.02MB + motore InnoDB 63EpLFU_woocommerce_api_keys: Dati: 0.02MB + indice: 0.03MB + motore InnoDB 63EpLFU_woocommerce_attribute_taxonomies: Dati: 0.02MB + indice: 0.02MB + motore InnoDB 63EpLFU_woocommerce_downloadable_product_permissions: Dati: 0.02MB + indice: 0.06MB + motore InnoDB 63EpLFU_woocommerce_order_items: Dati: 0.02MB + indice: 0.02MB + motore InnoDB 63EpLFU_woocommerce_order_itemmeta: Dati: 0.02MB + indice: 0.03MB + motore InnoDB 63EpLFU_woocommerce_tax_rates: Dati: 0.05MB + indice: 0.06MB + motore InnoDB 63EpLFU_woocommerce_tax_rate_locations: Dati: 0.02MB + indice: 0.03MB + motore InnoDB 63EpLFU_woocommerce_shipping_zones: Dati: 0.02MB + indice: 0.00MB + motore InnoDB 63EpLFU_woocommerce_shipping_zone_locations: Dati: 0.02MB + indice: 0.03MB + motore InnoDB 63EpLFU_woocommerce_shipping_zone_methods: Dati: 0.02MB + indice: 0.00MB + motore InnoDB 63EpLFU_woocommerce_payment_tokens: Dati: 0.02MB + indice: 0.02MB + motore InnoDB 63EpLFU_woocommerce_payment_tokenmeta: Dati: 0.02MB + indice: 0.03MB + motore InnoDB 63EpLFU_woocommerce_log: Dati: 0.02MB + indice: 0.02MB + motore InnoDB 63EpLFU_actionscheduler_actions: Dati: 0.08MB + indice: 0.13MB + motore InnoDB 63EpLFU_actionscheduler_claims: Dati: 0.02MB + indice: 0.02MB + motore InnoDB 63EpLFU_actionscheduler_groups: Dati: 0.02MB + indice: 0.02MB + motore InnoDB 63EpLFU_actionscheduler_logs: Dati: 0.06MB + indice: 0.03MB + motore InnoDB 63EpLFU_commentmeta: Dati: 0.02MB + indice: 0.03MB + motore InnoDB 63EpLFU_comments: Dati: 0.02MB + indice: 0.09MB + motore InnoDB 63EpLFU_links: Dati: 0.02MB + indice: 0.02MB + motore InnoDB 63EpLFU_options: Dati: 8.14MB + indice: 0.09MB + motore InnoDB 63EpLFU_postmeta: Dati: 6.27MB + indice: 0.17MB + motore InnoDB 63EpLFU_posts: Dati: 1.48MB + indice: 0.06MB + motore InnoDB 63EpLFU_storeabill_documentmeta: Dati: 0.02MB + indice: 0.03MB + motore InnoDB 63EpLFU_storeabill_documents: Dati: 0.02MB + indice: 0.06MB + motore InnoDB 63EpLFU_storeabill_document_itemmeta: Dati: 0.02MB + indice: 0.03MB + motore InnoDB 63EpLFU_storeabill_document_items: Dati: 0.02MB + indice: 0.05MB + motore InnoDB 63EpLFU_storeabill_document_noticemeta: Dati: 0.02MB + indice: 0.03MB + motore InnoDB 63EpLFU_storeabill_document_notices: Dati: 0.02MB + indice: 0.02MB + motore InnoDB 63EpLFU_storeabill_journals: Dati: 0.02MB + indice: 0.02MB + motore InnoDB 63EpLFU_termmeta: Dati: 0.02MB + indice: 0.03MB + motore InnoDB 63EpLFU_terms: Dati: 0.02MB + indice: 0.03MB + motore InnoDB 63EpLFU_term_relationships: Dati: 0.02MB + indice: 0.02MB + motore InnoDB 63EpLFU_term_taxonomy: Dati: 0.02MB + indice: 0.03MB + motore InnoDB 63EpLFU_usermeta: Dati: 0.02MB + indice: 0.03MB + motore InnoDB 63EpLFU_users: Dati: 0.02MB + indice: 0.05MB + motore InnoDB 63EpLFU_wc_admin_notes: Dati: 0.06MB + indice: 0.00MB + motore InnoDB 63EpLFU_wc_admin_note_actions: Dati: 0.02MB + indice: 0.02MB + motore InnoDB 63EpLFU_wc_category_lookup: Dati: 0.02MB + indice: 0.00MB + motore InnoDB 63EpLFU_wc_customer_lookup: Dati: 0.02MB + indice: 0.03MB + motore InnoDB 63EpLFU_wc_download_log: Dati: 0.02MB + indice: 0.03MB + motore InnoDB 63EpLFU_wc_order_coupon_lookup: Dati: 0.02MB + indice: 0.03MB + motore InnoDB 63EpLFU_wc_order_product_lookup: Dati: 0.02MB + indice: 0.06MB + motore InnoDB 63EpLFU_wc_order_stats: Dati: 0.02MB + indice: 0.05MB + motore InnoDB 63EpLFU_wc_order_tax_lookup: Dati: 0.02MB + indice: 0.03MB + motore InnoDB 63EpLFU_wc_product_meta_lookup: Dati: 0.02MB + indice: 0.09MB + motore InnoDB 63EpLFU_wc_reserved_stock: Dati: 0.02MB + indice: 0.00MB + motore InnoDB 63EpLFU_wc_tax_rate_classes: Dati: 0.02MB + indice: 0.02MB + motore InnoDB 63EpLFU_wc_webhooks: Dati: 0.02MB + indice: 0.02MB + motore InnoDB 63EpLFU_woocommerce_gzd_dhl_im_products: Dati: 0.02MB + indice: 0.03MB + motore InnoDB 63EpLFU_woocommerce_gzd_dhl_im_product_services: Dati: 0.02MB + indice: 0.03MB + motore InnoDB 63EpLFU_woocommerce_gzd_packaging: Dati: 0.02MB + indice: 0.00MB + motore InnoDB 63EpLFU_woocommerce_gzd_packagingmeta: Dati: 0.02MB + indice: 0.03MB + motore InnoDB 63EpLFU_woocommerce_gzd_shipmentmeta: Dati: 0.02MB + indice: 0.03MB + motore InnoDB 63EpLFU_woocommerce_gzd_shipments: Dati: 0.02MB + indice: 0.05MB + motore InnoDB 63EpLFU_woocommerce_gzd_shipment_itemmeta: Dati: 0.02MB + indice: 0.03MB + motore InnoDB 63EpLFU_woocommerce_gzd_shipment_items: Dati: 0.02MB + indice: 0.06MB + motore InnoDB 63EpLFU_woocommerce_gzd_shipment_labelmeta: Dati: 0.02MB + indice: 0.03MB + motore InnoDB 63EpLFU_woocommerce_gzd_shipment_labels: Dati: 0.02MB + indice: 0.03MB + motore InnoDB 63EpLFU_woocommerce_gzd_shipping_provider: Dati: 0.02MB + indice: 0.00MB + motore InnoDB 63EpLFU_woocommerce_gzd_shipping_providermeta: Dati: 0.02MB + indice: 0.03MB + motore InnoDB 63EpLFU_wpforms_tasks_meta: Dati: 0.02MB + indice: 0.00MB + motore InnoDB ### Post Type Counts ### attachment: 55 custom_css: 1 customize_changeset: 13 document_template: 4 elementor_library: 1 elementor-hf: 1 nav_menu_item: 4 page: 23 post: 1 product: 26 revision: 87 wpforms: 1 ### Security ### Secure connection (HTTPS): ✔ Hide errors from visitors: ✔ ### Active Plugins (10) ### Astra Pro: by Brainstorm Force – 3.6.2 Premium Starter Templates: by Brainstorm Force – 2.7.5 Elementor: by Elementor.com – 3.4.7 Elementor Header & Footer Builder: by Brainstorm Force Nikhil Chavan – 1.6.4 Germanized for WooCommerce Pro: by vendidero – 3.3.5 Germanized for WooCommerce: by vendidero – 3.6.3 WooCommerce Payments: by Automattic – 3.2.3 WooCommerce: by Automattic – 5.8.0 Schema Pro: by Brainstorm Force – 2.7.1 WPForms Lite: by WPForms – 1.7.0 ### Inactive Plugins (0) ### ### Settings ### API Enabled: – Force SSL: – Currency: EUR (€) Currency Position: right_space Thousand Separator: . Decimal Separator: , Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: – ### WC Pages ### Shop base: #977 - /shop/ Carrello: #978 - /cart/ Pagamento: #979 - /checkout/ Il mio account: #980 - /my-account/ Termini e condizioni: #14 - /terms/ ### Theme ### Name: Astra Version: 3.7.4 Author URL: https://wpastra.com/about/?utm_source=theme_preview&utm_medium=author_link&utm_campaign=astra_theme Child Theme: ❌ – Se stai modificando WooCommerce o un tema genitore che non hai costruito personalmente ti consigliamo di utilizzare un tema child. Vedi: Come creare un tema child WooCommerce Support: ✔ ### Templates ### Overrides: – ### Action Scheduler ### Completato: 124 Oldest: 2021-10-22 12:02:49 +0000 Newest: 2021-11-02 07:14:29 +0000 In attesa: 9 Oldest: 2021-11-02 08:51:22 +0000 Newest: 2021-11-04 13:08:07 +0000 ### Status report information ### Generated at: 2021-11-02 07:15:00 +00:00 ``` * [3 Sons Development](https://wordpress.org/support/users/3sonsdevelopment/) * (@3sonsdevelopment) * [4 years, 6 months ago](https://wordpress.org/support/topic/error-connecting-via-api/#post-15073959) * Hi [@sirsimsom](https://wordpress.org/support/users/sirsimsom/), * Does this still happen with only WooCommerce, WooCommerce Payments, and the Twenty Twenty theme active? I didn’t see any plugins that appeared to be shipping related in the system report. Does the connection happen with webhooks or something else? * Let us know and we’ll go from there. * Thanks! * [Joey – a11n](https://wordpress.org/support/users/jricketts4/) * (@jricketts4) * [4 years, 6 months ago](https://wordpress.org/support/topic/error-connecting-via-api/#post-15122031) * We haven’t heard back from you in a while, so I’m going to mark this as resolved– we’ll be here if and/or when you are ready to continue. Viewing 4 replies - 1 through 4 (of 4 total) The topic ‘Error connecting via API’ is closed to new replies. * ![](https://ps.w.org/woocommerce-payments/assets/icon-256x256.png?rev=3234740) * [WooPayments: Integrated WooCommerce Payments](https://wordpress.org/plugins/woocommerce-payments/) * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce-payments/#faq) * [Support Threads](https://wordpress.org/support/plugin/woocommerce-payments/) * [Active Topics](https://wordpress.org/support/plugin/woocommerce-payments/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce-payments/unresolved/) * [Reviews](https://wordpress.org/support/plugin/woocommerce-payments/reviews/) ## Tags * [api](https://wordpress.org/support/topic-tag/api/) * [net](https://wordpress.org/support/topic-tag/net/) * [paymentgateway](https://wordpress.org/support/topic-tag/paymentgateway/) * 4 replies * 4 participants * Last reply from: [Joey – a11n](https://wordpress.org/support/users/jricketts4/) * Last activity: [4 years, 6 months ago](https://wordpress.org/support/topic/error-connecting-via-api/#post-15122031) * Status: resolved