Title: error – connection not working
Last modified: August 2, 2021

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# error – connection not working

 *  [newbee_sue](https://wordpress.org/support/users/newbee_sue/)
 * (@newbee_sue)
 * [4 years, 10 months ago](https://wordpress.org/support/topic/error-connection-not-working/)
 * Here is what the log is showing.
    I would like to connect the plugin to Contact
   form 7. Thank you. as you can see from the log – the sheet is connected but then
   I am not sure why I get this error – I am testing out the free version -and even
   when I choose a wordpress item – it does not work. Thank you for your help with
   this. Have a good day LOG
 * 5717 .701Wpgsi_Settings | Wpgsi_Settings::wpgsi_settings_viewError: get_option(‘
   wpgsi_google_token’); is FALSE or Empty 2021-08-02 18:28:51
 * 5716 .701Wpgsi_Settings | Wpgsi_Settings::wpgsi_settings_viewError: get_option(‘
   wpgsi_google_token’); is FALSE or Empty 2021-08-02 18:28:17
 * 5715 .505Wpgsi_Admin | Wpgsi_Admin::wpgsi_GoogleSpreadsheetsError: google_token
   is False. false 2021-08-02 18:27:40
 * 5714 .505Wpgsi_Admin | Wpgsi_Admin::wpgsi_GoogleSpreadsheetsError: google_token
   is False. false 2021-08-02 18:27:31
 * 5713 .701Wpgsi_Settings | Wpgsi_Settings::wpgsi_settings_viewError: get_option(‘
   wpgsi_google_token’); is FALSE or Empty 2021-08-02 18:27:04
 * 5712 .705Wpgsi_Settings | Wpgsi_Settings::wpgsi_google_settingsError: Something
   missing when you copied the key ! that not JSON. 2021-08-02 18:27:02
 * 5711 .701Wpgsi_Settings | Wpgsi_Settings::wpgsi_settings_viewError: get_option(‘
   wpgsi_google_token’); is FALSE or Empty 2021-08-02 18:26:52
 * 5710 .705Wpgsi_Settings | Wpgsi_Settings::wpgsi_google_settingsError: Something
   missing when you copied the key ! that not JSON. 2021-08-02 18:26:50
 * 5709 .200Wpgsi_Google_Sheet | Wpgsi_Google_Sheet::wpgsi_token_validation_checkerSuccess:
   Token Validation Checked, Valid Token [ok]. 2021-08-02 18:21:20
 * 5708 .200Wpgsi_Google_Sheet | Wpgsi_Google_Sheet::wpgsi_tokenSuccess: Successfully
   token created. 2021-08-02 18:21:19
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Ferror-connection-not-working%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 6 replies - 1 through 6 (of 6 total)

 *  Plugin Author [javmah](https://wordpress.org/support/users/javmah/)
 * (@javmah)
 * [4 years, 10 months ago](https://wordpress.org/support/topic/error-connection-not-working/#post-14734206)
 * Dear [@newbee_sue](https://wordpress.org/support/users/newbee_sue/) , Thank you
   for your comment. Hope you are doing great. Look this error:
 * 5712 .705Wpgsi_Settings | Wpgsi_Settings::wpgsi_google_settingsError: Something
   missing when you copied the key ! that not JSON. 2021-08-02 18:27:02
 * you missed some data when you paste the Key. Please copy again and paste the 
   Key as is. if you face any more Problems Please create a Support ticket from 
   This Plugin Menu Page. thank you & best regards.
 *  Thread Starter [newbee_sue](https://wordpress.org/support/users/newbee_sue/)
 * (@newbee_sue)
 * [4 years, 10 months ago](https://wordpress.org/support/topic/error-connection-not-working/#post-14736572)
 * i tried twice
    the time in the log 2021-08-02 18:27:02 is the date that this 
   happened. Please advise
 *  Thread Starter [newbee_sue](https://wordpress.org/support/users/newbee_sue/)
 * (@newbee_sue)
 * [4 years, 10 months ago](https://wordpress.org/support/topic/error-connection-not-working/#post-14736975)
 * could this problem happen if I am trying to use this plugin for contact form 
   7?
 *  Plugin Author [javmah](https://wordpress.org/support/users/javmah/)
 * (@javmah)
 * [4 years, 10 months ago](https://wordpress.org/support/topic/error-connection-not-working/#post-14737153)
 * [@newbee_sue](https://wordpress.org/support/users/newbee_sue/), Thanks for your
   reply. **Could you create a support ticket** Form this Plugin menu, so we can
   help you more specifically. I think I had to see your settings so we can fix 
   the problem quickly.
 *  Thread Starter [newbee_sue](https://wordpress.org/support/users/newbee_sue/)
 * (@newbee_sue)
 * [4 years, 10 months ago](https://wordpress.org/support/topic/error-connection-not-working/#post-14737710)
 * Hi
    thanks – the issue was that I thought I was supposed to click remove as stated
   in the instructions – but that was not the case
 *  Plugin Author [javmah](https://wordpress.org/support/users/javmah/)
 * (@javmah)
 * [4 years, 10 months ago](https://wordpress.org/support/topic/error-connection-not-working/#post-14737833)
 * Thank you for let us know.

Viewing 6 replies - 1 through 6 (of 6 total)

The topic ‘error – connection not working’ is closed to new replies.

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 * 6 replies
 * 2 participants
 * Last reply from: [javmah](https://wordpress.org/support/users/javmah/)
 * Last activity: [4 years, 10 months ago](https://wordpress.org/support/topic/error-connection-not-working/#post-14737833)
 * Status: not resolved