Title: Error: Could Decode Multifile
Last modified: September 30, 2020

---

# Error: Could Decode Multifile

 *  Resolved [horsethinker](https://wordpress.org/support/users/horsethinker/)
 * (@horsethinker)
 * [5 years, 8 months ago](https://wordpress.org/support/topic/error-could-decode-multifile/)
 * I installed CleanTalk on a new website, adding the code manually. This error 
   message is at the top of the Settings page:
 * 2020-09-30 13:00:04: Error occurred while updating SpamFireWall local base. Error:
   COULD_DECODE_MULTIFILE
 * It is synced with ICloud with no issues.
 * I can’t seem to find any reference to it in the forum. I’ve logged out and logged
   back in, the few plugins that are there (brand new website) are up-to-date. My
   WordPress version is up to date also.

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Plugin Support [amagsumov](https://wordpress.org/support/users/amagsumov/)
 * (@amagsumov)
 * [5 years, 8 months ago](https://wordpress.org/support/topic/error-could-decode-multifile/#post-13476003)
 * Hello,
 * Could you try to deactivate the plugin with “Complete deactivation” option enabled
   and then delete it?
 * 1. Enter the Antispam by Cleantalk plugin settings. (WordPress Dashboard -> Settings-
   > Antispam by Cleantalk -> Advanced settings)
    2. Check the last settings “Complete
   deactivation” and save changes. 3. Deactivate the plugin on the “Plugins” page
   in WordPress Dashboard. 4. Then delete it. 5. Install the latest version from
   the WordPress catalog/ [https://downloads.wordpress.org/plugin/cleantalk-spam-protect.5.146.1.zip](https://downloads.wordpress.org/plugin/cleantalk-spam-protect.5.146.1.zip)
 * Did it help?
 *  Thread Starter [horsethinker](https://wordpress.org/support/users/horsethinker/)
 * (@horsethinker)
 * [5 years, 8 months ago](https://wordpress.org/support/topic/error-could-decode-multifile/#post-13481919)
 * Hi, yes, this worked. Thank you so much!
 *  [SergeM](https://wordpress.org/support/users/serge00/)
 * (@serge00)
 * [5 years, 8 months ago](https://wordpress.org/support/topic/error-could-decode-multifile/#post-13482129)
 * You are welcome!

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Error: Could Decode Multifile’ is closed to new replies.

 * ![](https://ps.w.org/cleantalk-spam-protect/assets/icon-256x256.gif?rev=3539767)
 * [Anti-Spam by CleanTalk. Spam protection](https://wordpress.org/plugins/cleantalk-spam-protect/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/cleantalk-spam-protect/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/cleantalk-spam-protect/)
 * [Active Topics](https://wordpress.org/support/plugin/cleantalk-spam-protect/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/cleantalk-spam-protect/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/cleantalk-spam-protect/reviews/)

## Tags

 * [errors](https://wordpress.org/support/topic-tag/errors/)

 * 3 replies
 * 3 participants
 * Last reply from: [SergeM](https://wordpress.org/support/users/serge00/)
 * Last activity: [5 years, 8 months ago](https://wordpress.org/support/topic/error-could-decode-multifile/#post-13482129)
 * Status: resolved