Title: Error: could not create directory
Last modified: November 19, 2018

---

# Error: could not create directory

 *  [pask7](https://wordpress.org/support/users/pascalth/)
 * (@pascalth)
 * [7 years, 6 months ago](https://wordpress.org/support/topic/error-could-not-create-directory/)
 * Hello,
 * I just tried to install JetPack plugin for my site and I get the following error:
 * “Installation failed: Could not create directory. jetpack”
 * I also tried to upload directly via FTP and it also failed.
 * Do you know what might be causing this issue and how I can fix it?
 * Thank you
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Ferror-could-not-create-directory%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 5 replies - 1 through 5 (of 5 total)

 *  Moderator [t-p](https://wordpress.org/support/users/t-p/)
 * (@t-p)
 * [7 years, 6 months ago](https://wordpress.org/support/topic/error-could-not-create-directory/#post-10893776)
 * If you can install plugins, install “Health Check”: [https://wordpress.org/plugins/health-check/](https://wordpress.org/plugins/health-check/)
   and review the results for any clue.
 *  Thread Starter [pask7](https://wordpress.org/support/users/pascalth/)
 * (@pascalth)
 * [7 years, 6 months ago](https://wordpress.org/support/topic/error-could-not-create-directory/#post-10897863)
 * Hey [@t-p](https://wordpress.org/support/users/t-p/)
 * I tried to install Health Check but unfortunately the install failed with the
   same error as well:
 * “Installation failed: Could not create directory.”
 *  Moderator [t-p](https://wordpress.org/support/users/t-p/)
 * (@t-p)
 * [7 years, 6 months ago](https://wordpress.org/support/topic/error-could-not-create-directory/#post-10899903)
 * Have you considered installing plugins manually?: [https://codex.wordpress.org/Managing_Plugins#Manual_Plugin_Installation](https://codex.wordpress.org/Managing_Plugins#Manual_Plugin_Installation)
 *  Thread Starter [pask7](https://wordpress.org/support/users/pascalth/)
 * (@pascalth)
 * [7 years, 6 months ago](https://wordpress.org/support/topic/error-could-not-create-directory/#post-10903572)
 * [@t-p](https://wordpress.org/support/users/t-p/) Yes, I did. Unfortunately, that
   returned errors as well
 *  Moderator [t-p](https://wordpress.org/support/users/t-p/)
 * (@t-p)
 * [7 years, 6 months ago](https://wordpress.org/support/topic/error-could-not-create-directory/#post-10903996)
 * I would discuss with hosting provider ski them why its happening.

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘Error: could not create directory’ is closed to new replies.

 * In: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/)
 * 5 replies
 * 2 participants
 * Last reply from: [t-p](https://wordpress.org/support/users/t-p/)
 * Last activity: [7 years, 6 months ago](https://wordpress.org/support/topic/error-could-not-create-directory/#post-10903996)
 * Status: not resolved

## Topics

### Topics with no replies

### Non-support topics

### Resolved topics

### Unresolved topics

### All topics