Title: Error: COULD_DECODE_MULTI
Last modified: March 17, 2021

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# Error: COULD_DECODE_MULTI

 *  Resolved [MichaelGli](https://wordpress.org/support/users/michaelgli/)
 * (@michaelgli)
 * [5 years, 2 months ago](https://wordpress.org/support/topic/error-could_decode_multi/)
 * After apparently working this install of spam protection reports in the back 
   end against the plugin:
    Error occurred while updating SpamFireWall local base.
   Error: COULD_DECODE_MULTIFILE There was also a message that the key was incorrect.
   I compared it with the record at cleantalk.org and it was correct but I replaced
   it anyway (copy and paste from cleantalk.oreg). This site is hosted at VentraIP.
   com.au in a LAMP environment with genuine cPanel and I’m viewing it on an iMac
   running OS 11.2.3 I have no idea what to do.
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Ferror-could_decode_multi%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 5 replies - 1 through 5 (of 5 total)

 *  Plugin Support [amagsumov](https://wordpress.org/support/users/amagsumov/)
 * (@amagsumov)
 * [5 years, 2 months ago](https://wordpress.org/support/topic/error-could_decode_multi/#post-14198888)
 * Hello, [@michaelgli](https://wordpress.org/support/users/michaelgli/)
 * Please, press the button “Synchronize with cloud” in the plugin settings:
 * WordPress Admin Page —> Settings —> Antispam by CleanTalk
 * Did it help?
 *  Thread Starter [MichaelGli](https://wordpress.org/support/users/michaelgli/)
 * (@michaelgli)
 * [5 years, 2 months ago](https://wordpress.org/support/topic/error-could_decode_multi/#post-14198967)
 * No, sorry. I logged out of the site and back in to be sure.
 *  Plugin Support [amagsumov](https://wordpress.org/support/users/amagsumov/)
 * (@amagsumov)
 * [5 years, 2 months ago](https://wordpress.org/support/topic/error-could_decode_multi/#post-14198994)
 * Thank you for feedback.
 * Please, re-install the CleanTalk Anti-Spam Plugin with the “Complete Deactivation”
   option:
    • WordPress Admin Page —> Settings —> Anti-Spam by CleanTalk —> Advanced
   settings —> set the option “Complete Deactivation” to “On” —> Save Changes; •
   WordPress Admin Page —> Plugins —> Installed plugins —> Anti-Spam by CleanTalk—
   > Deactivate and Delete.
 * Did it help?
 *  Thread Starter [MichaelGli](https://wordpress.org/support/users/michaelgli/)
 * (@michaelgli)
 * [5 years, 2 months ago](https://wordpress.org/support/topic/error-could_decode_multi/#post-14199288)
 * After reinstall Settings and Sync with Cloud and log-out/in still shows :
 * Errors:
    2021-03-18 15:06:13: Error occurred while updating SpamFireWall local
   base. Error: COULD_DECODE_MULTIFILE You can get support any time here: [https://wordpress.org/support/plugin/cleantalk-spam-protect](https://wordpress.org/support/plugin/cleantalk-spam-protect).
 *  Plugin Support [amagsumov](https://wordpress.org/support/users/amagsumov/)
 * (@amagsumov)
 * [5 years, 2 months ago](https://wordpress.org/support/topic/error-could_decode_multi/#post-14199303)
 * Further investigations require some of your personal data. Please, open a ticket
   in our private support:
    [https://cleantalk.org/my/support/open](https://cleantalk.org/my/support/open)
 * Thank you.

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘Error: COULD_DECODE_MULTI’ is closed to new replies.

 * ![](https://ps.w.org/cleantalk-spam-protect/assets/icon-256x256.gif?rev=3539767)
 * [Anti-Spam by CleanTalk. Spam protection](https://wordpress.org/plugins/cleantalk-spam-protect/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/cleantalk-spam-protect/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/cleantalk-spam-protect/)
 * [Active Topics](https://wordpress.org/support/plugin/cleantalk-spam-protect/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/cleantalk-spam-protect/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/cleantalk-spam-protect/reviews/)

## Tags

 * [plugin error](https://wordpress.org/support/topic-tag/plugin-error/)

 * 5 replies
 * 2 participants
 * Last reply from: [amagsumov](https://wordpress.org/support/users/amagsumov/)
 * Last activity: [5 years, 2 months ago](https://wordpress.org/support/topic/error-could_decode_multi/#post-14199303)
 * Status: resolved