Title: Error: COULD_NOT_GET_FILE:
Last modified: March 3, 2021

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# Error: COULD_NOT_GET_FILE:

 *  Resolved [madog32](https://wordpress.org/support/users/madog32/)
 * (@madog32)
 * [5 years, 3 months ago](https://wordpress.org/support/topic/error-could_not_get_file/)
 * I have the following error on the settings page?
 * Errors:
    2021-03-03 19:10:02: Error occurred while updating SpamFireWall local
   base. Error: COULD_NOT_GET_FILE: Connection timed out after 6001 milliseconds
   You can get support any time here: [https://wordpress.org/support/plugin/cleantalk-spam-protect](https://wordpress.org/support/plugin/cleantalk-spam-protect).

Viewing 7 replies - 1 through 7 (of 7 total)

 *  Plugin Support [amagsumov](https://wordpress.org/support/users/amagsumov/)
 * (@amagsumov)
 * [5 years, 3 months ago](https://wordpress.org/support/topic/error-could_not_get_file/#post-14127046)
 * Hello, [@madog32](https://wordpress.org/support/users/madog32/)
 * 1. Please, re-install the CleanTalk Anti-Spam Plugin with the “Complete Deactivation”
   option:
    • WordPress Admin Page —> Settings —> Anti-Spam by CleanTalk —> Advanced
   settings —> set the option “Complete Deactivation” to “On” —> Save Changes;
 * • WordPress Admin Page —> Plugins —> Installed plugins —> Anti-Spam by CleanTalk—
   > Deactivate and Delete.
 * Then install it anew:
    [https://cleantalk.org/help/install-wordpress](https://cleantalk.org/help/install-wordpress)
 * 3. Press the butoon “Synchronize with cloud” in the plugin settings.
 * Did it help?
 *  Thread Starter [madog32](https://wordpress.org/support/users/madog32/)
 * (@madog32)
 * [5 years, 3 months ago](https://wordpress.org/support/topic/error-could_not_get_file/#post-14127113)
 * Hi,
 * Yes I did all of those steps with no joy.
 * I have it installed on a few sites on my server and they all have the same message.
 * I have sent an email to my host to see if they are blocking anything, I’ll let
   you know what they say.
 * Thanks
    Nick
 *  Plugin Support [amagsumov](https://wordpress.org/support/users/amagsumov/)
 * (@amagsumov)
 * [5 years, 3 months ago](https://wordpress.org/support/topic/error-could_not_get_file/#post-14127122)
 * Waiting for your reply.
 * Thank you.
 *  Thread Starter [madog32](https://wordpress.org/support/users/madog32/)
 * (@madog32)
 * [5 years, 3 months ago](https://wordpress.org/support/topic/error-could_not_get_file/#post-14127646)
 * Hi,
 * The host said the same thing as you…any ideas?
 * Thanks
    Nick
 *     ```
       Thanks for getting in touch with us in regards to this one.
   
       Checking the IP address for WordPress looks to return no results in our deny list.
   
       I've had a bit of a look on the web for possible reasons behind this particular error, and it seems to largely relate to the plugin not being completely installed properly.
   
       Are you able to run through the steps in the following article to see if this helps you at all?
   
       https://wordpress.org/support/topic/error-occurred-while-updating-spamfirewall-local-base/
   
       Let us know if you run into any further issues.
       ```
   
 *  Plugin Support [amagsumov](https://wordpress.org/support/users/amagsumov/)
 * (@amagsumov)
 * [5 years, 3 months ago](https://wordpress.org/support/topic/error-could_not_get_file/#post-14127739)
 * Further investigation may require some of your personal info.
 * Please, open a ticket in our private support system:
    [https://cleantalk.org/my/support/open](https://cleantalk.org/my/support/open)
 * Thank you.
 *  Thread Starter [madog32](https://wordpress.org/support/users/madog32/)
 * (@madog32)
 * [5 years, 3 months ago](https://wordpress.org/support/topic/error-could_not_get_file/#post-14127763)
 * Thank you, I have opened a ticket.
 *  Plugin Support [amagsumov](https://wordpress.org/support/users/amagsumov/)
 * (@amagsumov)
 * [5 years, 3 months ago](https://wordpress.org/support/topic/error-could_not_get_file/#post-14127927)
 * We’ve replied to your ticket:
    [https://cleantalk.org/my/support/](https://cleantalk.org/my/support/)
 * Thank you.

Viewing 7 replies - 1 through 7 (of 7 total)

The topic ‘Error: COULD_NOT_GET_FILE:’ is closed to new replies.

 * ![](https://ps.w.org/cleantalk-spam-protect/assets/icon-256x256.gif?rev=3539767)
 * [Anti-Spam by CleanTalk. Spam Firewall & protection](https://wordpress.org/plugins/cleantalk-spam-protect/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/cleantalk-spam-protect/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/cleantalk-spam-protect/)
 * [Active Topics](https://wordpress.org/support/plugin/cleantalk-spam-protect/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/cleantalk-spam-protect/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/cleantalk-spam-protect/reviews/)

 * 7 replies
 * 2 participants
 * Last reply from: [amagsumov](https://wordpress.org/support/users/amagsumov/)
 * Last activity: [5 years, 3 months ago](https://wordpress.org/support/topic/error-could_not_get_file/#post-14127927)
 * Status: resolved