Title: Error creating backup
Last modified: August 4, 2023

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# Error creating backup

 *  Resolved [sangemaru](https://wordpress.org/support/users/sangemaru/)
 * (@sangemaru)
 * [2 years, 10 months ago](https://wordpress.org/support/topic/error-creating-backup-3/)
 * BMI-7HUagu0k-25063
 * We installed the plugin on a dedicated server provisioned with [roots/trellis](https://github.com/roots/trellis).
   Uncertain what the exact failure was, as we were just given a debug ID and it
   said the log was sent to your server, but I can tell you no backup shows up.
 * Standard choice of backup, no advanced settings.
 * The wordpress installation lives under the /wp folder, and the wp-content folder
   has been renamed to /app.
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Ferror-creating-backup-3%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Plugin Support [MixHa](https://wordpress.org/support/users/mixha/)
 * (@mixha)
 * [2 years, 10 months ago](https://wordpress.org/support/topic/error-creating-backup-3/#post-16952155)
 * Hello [@sangemaru](https://wordpress.org/support/users/sangemaru/) ,
   Simply, 
   follow below steps, there are also other things you can improve.
 * Please open first section of the plugin named: “What will be backed up?”
   Find
   subsection named: “Exclude by folder / file name (case-sensitive)”Here add these
   three rules, like on image: [https://prnt.sc/9oftADPd_Z7e](https://prnt.sc/9oftADPd_Z7e)
 * Once you do that, please follow these steps:
    1. Go to “Other options” section
    2. Change backup method: [https://prnt.sc/1s1ofpa](https://prnt.sc/1s1ofpa)
    3. Disable PHP CLI checking: [https://prnt.sc/1sljr31](https://prnt.sc/1sljr31)
    4. Save “Other options” section
    5. Force stop both processes: [https://prnt.sc/1trv1tm](https://prnt.sc/1trv1tm)
 * In the logs I also noticed this:
 * [INFO] [2023-08-04 11:18:20] Memory limit (server): 96M
   [INFO] [2023-08-04 11:
   18:20] Memory limit (wp-config): 40M[INFO] [2023-08-04 11:18:20] Memory limit(
   wp-config admin): 256M
 * Memory limit (wp-config) should be set to a minimum of 96M, ideally all memory
   limit settings should be at 256M if the hosting/server allows.
 * When you do that, try to run your backup once again.
 * Let me know if that worked for you 🙂
   Thank you!
 *  Plugin Support [MixHa](https://wordpress.org/support/users/mixha/)
 * (@mixha)
 * [2 years, 9 months ago](https://wordpress.org/support/topic/error-creating-backup-3/#post-16970681)
 * Hey [@sangemaru](https://wordpress.org/support/users/sangemaru/) ,
 * We haven’t heard from you since, so I’ll assume that the issue is resolved and
   will close this support ticket. If you face any new issues, please feel free 
   to open a new ticket.
 * Kind regards

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Error creating backup’ is closed to new replies.

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 * 2 replies
 * 2 participants
 * Last reply from: [MixHa](https://wordpress.org/support/users/mixha/)
 * Last activity: [2 years, 9 months ago](https://wordpress.org/support/topic/error-creating-backup-3/#post-16970681)
 * Status: resolved