Title: Error creating label, unknown sender reference
Last modified: June 23, 2024

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# Error creating label, unknown sender reference

 *  [eidmuhammad](https://wordpress.org/support/users/eidmuhammad/)
 * (@eidmuhammad)
 * [1 year, 11 months ago](https://wordpress.org/support/topic/error-creating-label-unknown-sender-reference/)
 * I am trying to create the DHL label but it is giving me error saying unknown 
   sender reference in shipper reference i have given {order_number} but it is giving
   me this error. I have also read the documentation but still does not get my answer.

Viewing 4 replies - 1 through 4 (of 4 total)

 *  Plugin Author [Abdalsalaam Halawa](https://wordpress.org/support/users/abdalsalaam/)
 * (@abdalsalaam)
 * [1 year, 11 months ago](https://wordpress.org/support/topic/error-creating-label-unknown-sender-reference/#post-17845019)
 * Hello [@eidmuhammad](https://wordpress.org/support/users/eidmuhammad/) 
   Can you
   enable the debug from :WooCommerce > Settings > Shipping > DHL Packetthen try
   to create the label again, after that you will find a log file with today’s date
   within :WooCommerce > Status > Logsit will start with dhl- can you send this 
   file to our email :“dhlsupport [at] **progressus.io**”So we can check itthank
   you
 *  Plugin Author [Abdalsalaam Halawa](https://wordpress.org/support/users/abdalsalaam/)
 * (@abdalsalaam)
 * [1 year, 11 months ago](https://wordpress.org/support/topic/error-creating-label-unknown-sender-reference/#post-17845071)
 * [@eidmuhammad](https://wordpress.org/support/users/eidmuhammad/) Thank you for
   providing this, but please delete it, it contains sensitive data.
   I’ll check 
   it and get back to you ASAP
 *  Thread Starter [eidmuhammad](https://wordpress.org/support/users/eidmuhammad/)
 * (@eidmuhammad)
 * [1 year, 11 months ago](https://wordpress.org/support/topic/error-creating-label-unknown-sender-reference/#post-17845073)
 * [@abdalsalaam](https://wordpress.org/support/users/abdalsalaam/) ok sir i am 
   waiting for your reply
    -  This reply was modified 1 year, 11 months ago by [eidmuhammad](https://wordpress.org/support/users/eidmuhammad/).
 *  Plugin Author [Abdalsalaam Halawa](https://wordpress.org/support/users/abdalsalaam/)
 * (@abdalsalaam)
 * [1 year, 11 months ago](https://wordpress.org/support/topic/error-creating-label-unknown-sender-reference/#post-17845076)
 * [@eidmuhammad](https://wordpress.org/support/users/eidmuhammad/) 
   it seems you
   are trying to fill “Shipper Reference” with image link, this field should be 
   filled with the reference generated by your DHL Business Portal, you can check
   it with the DHL support team.As a quick fix you can just un check “Add Logo” 
   field in :WooCommerce > Settings > Shipping > DHL Packet > Shipping Label Settings
   then it will works normally thank you

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Error creating label, unknown sender reference’ is closed to new replies.

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 * 5 replies
 * 2 participants
 * Last reply from: [Abdalsalaam Halawa](https://wordpress.org/support/users/abdalsalaam/)
 * Last activity: [1 year, 11 months ago](https://wordpress.org/support/topic/error-creating-label-unknown-sender-reference/#post-17845076)
 * Status: not resolved