Title: Error creating new forms
Last modified: February 12, 2024

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# Error creating new forms

 *  Resolved [senumista](https://wordpress.org/support/users/senumista/)
 * (@senumista)
 * [2 years, 3 months ago](https://wordpress.org/support/topic/error-creating-new-forms/)
 * I am unable to create a new form. When I attempt to create a form the following
   error returns.
 * “Heads Up”
 * Please close the form builder and try again. If the error persists, contact our
   support team.
 * ![](https://ibb.co/DzTDvB7)
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Ferror-creating-new-forms%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 5 replies - 1 through 5 (of 5 total)

 *  Plugin Support [Shawon Chowdhury](https://wordpress.org/support/users/shawon001/)
 * (@shawon001)
 * [2 years, 3 months ago](https://wordpress.org/support/topic/error-creating-new-forms/#post-17422557)
 * Hello [@senumista](https://wordpress.org/support/users/senumista/),
   In most of
   the cases, we noticed that this issue happens when there are security measures
   implemented on the server. As much as possible, I’d love to help, but in this
   case, I would recommend you to contact your hosting provider and inquire about
   any server-level security measures that could be affecting **AJAX** requests.
   If any, please request them to adjust the server configuration to allow these
   requests and that should resolve the issue. Hope this helps. Please let me know
   if you need any further assistance. Thanks 🙂
 *  Thread Starter [senumista](https://wordpress.org/support/users/senumista/)
 * (@senumista)
 * [2 years, 3 months ago](https://wordpress.org/support/topic/error-creating-new-forms/#post-17425824)
 * I am thankfull for your reply. I will look into the possiblity of AJAX not having
   the access rights it needs. One thing I will mention, I cranked up another instance
   of WordPress…Fresh clean install using a different DB schema and different web
   root folder of course, and it has the same issue so I would assume you are correct
   in that it is likely a security issue. I supose it could also be a PHP issue.
   To start with I was running PHP 8.2 but I removed it and installed PHP 7.4 because
   of issues with ImageMagick. Going back to 7.4 fixed ImageMagick but didn’t help
   WP-Forms. I am the hosting provider. This is running on my Windows Server 2019
   Data Center Edition in a Tier 1 Data Center. The only reason I am running this
   on Windows is the SmarterMail mail server that host my email system will only
   run on Windows because it is a .Net application. I will likely end up spinning
   up a Linux host for the website and use reverse proxy to expose it to the web.
   I only have 1 public IP address. I have learned this…With WordPress, if you step
   outside of Linux, help is hard to find.
 *  Plugin Support [Shawon Chowdhury](https://wordpress.org/support/users/shawon001/)
 * (@shawon001)
 * [2 years, 3 months ago](https://wordpress.org/support/topic/error-creating-new-forms/#post-17431804)
 * Hi [@senumista](https://wordpress.org/support/users/senumista/),
   Thanks for keeping
   us updated.
 * Please check and ensure that AJAX requests are not blocked & getting proper access.
   Hope that solves the issue. 
   In case you need any further help, feel free to 
   reach out. Thanks 🙂
 *  Thread Starter [senumista](https://wordpress.org/support/users/senumista/)
 * (@senumista)
 * [2 years, 3 months ago](https://wordpress.org/support/topic/error-creating-new-forms/#post-17431838)
 * I had to change the the IIS Application Pool authentication to use “Local System”
   rather than the “IIS-IUSRS” account. That fixed it. Windows permissions are just
   stupid 🙂
 *  Plugin Support [Shawon Chowdhury](https://wordpress.org/support/users/shawon001/)
 * (@shawon001)
 * [2 years, 3 months ago](https://wordpress.org/support/topic/error-creating-new-forms/#post-17440734)
 * Hi [@senumista](https://wordpress.org/support/users/senumista/),
   I am glad that
   you could fix the issue. Please feel welcome to reach back if you need any further
   help with WPForms in the future. Thanks!

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘Error creating new forms’ is closed to new replies.

 * ![](https://ps.w.org/wpforms-lite/assets/icon.svg?rev=3254748)
 * [WPForms - Easy Form Builder for WordPress - Contact Forms, Payment Forms, Surveys, & More](https://wordpress.org/plugins/wpforms-lite/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/wpforms-lite/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/wpforms-lite/)
 * [Active Topics](https://wordpress.org/support/plugin/wpforms-lite/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/wpforms-lite/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/wpforms-lite/reviews/)

 * 5 replies
 * 2 participants
 * Last reply from: [Shawon Chowdhury](https://wordpress.org/support/users/shawon001/)
 * Last activity: [2 years, 3 months ago](https://wordpress.org/support/topic/error-creating-new-forms/#post-17440734)
 * Status: resolved